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“Great location, nice hotel, below average internet”

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Novotel Queenstown Lakeside
Ranked #22 of 57 Hotels in Queenstown
Certificate of Excellence
GreenLeadersSilver level
Boston, Massachusetts
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great location, nice hotel, below average internet”
4 of 5 bubbles Reviewed November 5, 2012

The location of the hotel is hard to beat, it's right on the water and everything is within walking distance. It's night located right in the middle of things, which is nice, but instead is just two streets from the heart of town. A stone's throw away, literally. As with all Accor Hotels, the property is well maintained and rooms are above average. I will say though, that the rooms are tiny. The size you'd expect them to be in NYC. Even the Novotel in downtown Wellington, NZ had bigger rooms. The worst thing about this hotel are the ridiculous internet fees they charge. The free WiFi in the lobby only gives you a few minutes and they only offer 8mb for free, afterwards it's $30 for 300mb over 24hrs at high speed which is then throttled down to dial up speed for the remainder. Using TripAdviser for example to look up restaurants or activities takes up a lot more than 8mb. They offered 2 Macs in the lobby but there literally were lines of people waiting for it. The most run down motels give you free Wifi, why would an established chain like Accor charge outlandish prices??? Ironic

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mischa3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,029 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Blenheim, New Zealand
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 3, 2012

We stayed here for 3 nights and we were really happy. All service we received was friendly and helpful. Our room clean and spacious. The rooms look a little knocked around but for the price very happy. The location is excellent. We will be going back

Stayed October 2012, traveled as a couple
Helpful?
Thank JVR_27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novqt, General Manager at Novotel Queenstown Lakeside, responded to this review, November 4, 2012
Dear JVR_27

Thanks for staying at our Hotel and for your comments. It was great to hear that you enjoyed the experience and are looking forward to returning.

Maintenance in rooms is on going with full time staff always touching up where necessary in a structured way. When areas need attention it is our aim to address any issues. Having said this a planned refurbishment of all rooms is due over the next 2 years and we are starting to plan for this.

We pride ourselves on the presentation of the rooms so if you have any specific comments you would like to pass on please contact me - my email address is jim.moore@accor.com

regards

Jim Moore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 31, 2012

We were very happy with our garden view room. We just stepped outside and were virtually on the lake. Nice comfortable rooms. Close to Queenstown Gardens.
An easy 5 minute level stroll to the Steamer Wharf or to the Centre of Town.
Hotel restaurant was good . The laundromats (2) came in handy.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrunoRenato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed October 30, 2012

Had a broken bed & a latex mattress (Room 363) that sagged like a hammock. Complained to front desk after 1st night, maintenance discovered bed was broken!. Replaced bed, put a flat board underneath mattress. After second sleepless night, requested front office to replace mattress or change room. Mattress was changed but not much better. I am sure the mattresses have gone beyond their life expectancy! This is first time in more than 10 years that I found a hotel still using latex (& not spring) mattress!
Stayed for 4 nites (prepaid - so couldn't change hotel)...One day no milk replenished; next day...no toilet paper...another day no tissue (box) paper!
Apart from a perfect location, the lackadaisical attitude was a real frustration.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wsahui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this review, November 1, 2012
Dear wsahui
Thank you for your feedback on your recent stay with us at Novotel Queenstown Lakeside.
It is wonderful to hear that you enjoyed our perfect in-town lakefront location but disappointing to hear that your sleep quality was not what we aim to provide our guests. We
apologise for the inconveniences that the broken bed caused during your stay. My understanding is that upon learning of the problem with your bed, Housekeeping assisted you as soon as possible to try to resolve the issue with a bed board and while placing this it was discovered that the bed base was broken and this was immediately replaced by our housekeeping team. I can assure you that our mattresses are high quality foam topped spring box mattresses. Over 100 bed bases and mattresses were replaced in the hotel in March 2012 including in the room you occupied and has been regularly turned as part of room maintenance so it was very surprising to hear of this issue however we are happy that our team could immediately address your concerns. Our Executive Housekeeper has been informed of this occurrence and an inspection of all beds received in the last replacement is underway to ensure this does not occur again.
We look forward to welcoming you back to Novotel Queenstown Lakeside in the future
Kind regards

Mia McGregor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 26, 2012 via mobile

An upgrade upon arrival is always nice, but seriously this hotel doesn't miss a beat. It's location is second to none. It's staff are ALWAYS helpful and friendly. The rooms are clean and neat, modern and well equipped. 4th year in a row I have stayed here and would consider it a no brainier to stay again next year!

Stayed September 2012, traveled solo
Helpful?
Thank Travisgc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
4 of 5 bubbles Reviewed October 25, 2012

My first experience at Novetel Queenstown was enjoyabe and pleasant. The staff (service, reception, housekeeping, etc) were most helpful. The food at the restaurant was of high quality. Beautiful view from my room. It is very centrally located, within walking distance to the lake and shops.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeiZhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novqt, General Manager at Novotel Queenstown Lakeside, responded to this review, November 4, 2012
Dear PeiZhi

Thanks for your feedback - we appreciate all feedback as it allows us to review our delivery of services and teh products that we offer to our guests.

It certainly sounds as if you enjoyed the location and services of the Hotel and it was particularly pleasing to hear that you enjoyed the quality of the food - this has been a focus for us lately as we aim to offer a quality New Zealand experience.

We look forward to you returning to stay with us again and thanks for the review

Regards

Jim Moore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 24, 2012

The only issue was the room was almost too hot to sleep in and it appeared to be centrally controlled so I was unable to adjust the temperature. Aside from the heat the room was good and the service was very good and staff very helpful

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrisnz11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novqt, General Manager at Novotel Queenstown Lakeside, responded to this review, November 4, 2012
Dear ChrisNZ11

Thanks for your feedback - good to hear that the staff looked after you and that you enjoyed teh experience.

We acknowledge your comment about being able to adjust the temperature in your room and apologise that you found this made it a bit difficult to sleep. Novotel Queenstown has air conditioning "heat pumps" on the top floor (Superior rooms) and has just started to install them into all other rooms. This project will see most of the standard rooms that face the prevailing sun installed by the first week of December this year and the remaining 80 rooms completed in April next year. This will give all rooms in the Hotel a heat pump to cool and to heat the rooms with individually controlled thermostats.

Many Hotels in Queenstown are yet to offer air conditioning as it has always been seen in the past that temperatures can be maintained through other means and that the outside temperatures do not warrant the large cost of installing this. As technologies have changed we have been able to install this without causing major issues to the look of the building and we are pleased that the owners of the Hotel have decided to invest in airconditioning which we believe will add significantly to the comfort of our guests.

We do hope to see you again soon and to be able to show you the enhancements that we are making

Regards

Jim Moore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Queenstown Lakeside

Property: Novotel Queenstown Lakeside
Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#21 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Official Description (provided by the hotel):
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel

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