Hired a car and hired some chains. Thought I would do my bit for the struggling tourism sector to "support local". I had visited Coronet Peak a few years ago and a lovely British expat worker had graciously helped us fit the chains to our 2WD in the chain bay. As for Sunday 4th July 2020 at The Remarkables? A big fat NO. We were so excited to support the local economy and the guys being employed here post-COVID. Also excited to come skiing on opening weekend. But the rude and arrogant chain attendant (white, male, kiwi accent) kept shouting at us that we were doing it wrong and then kept returning to the road to direct other traffic. Refused to assist. So my questions to The Remarkables management are: 1. Why hire someone so rude to vulnerable tourists when there are thousands of better applicants waiting, jobless, to do a better job? 2. Why roster only a single person to be in the chain bay when there should be at least four people rostered on, for opening weekend? 3. Why put up an abrasive notice on your website "we do not have a chain fitting service this year" when it is opening weekend after months of lockdown and the industry needs desperately to impress tourists? 4. Why charge so much for lift passes if you can't even hire or roster enough staff for basic health and safety? 5. Why risk losing your Tourism NZ license for rude and arrogant behaviour towards tourists who are trying desperately to support your enterprise? I cannot believe that the local Chamber of Commerce, local Mayors and members of parliament can continue to support The Renarkabkes Ski Fields unless radical changes are made and apologies given to tourists. Remember, tourists are gold. Treat us with a bit more respect!










