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“Beautiful views” 4 of 5 bubbles
Review of Holiday Inn Queenstown Frankton Road

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Holiday Inn Queenstown Frankton Road
Ranked #44 of 57 Hotels in Queenstown
Certificate of Excellence
St. Petersburg, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful views”
4 of 5 bubbles Reviewed June 3, 2014

We stayed there only one night in May, but found the room comfortable and warm. The view of the lake and the Remarkables from the room (and very small balcony) was spectacular. I'm not sure I would call this place a resort, but we would definitely stay there again.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AJasmineB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, June 17, 2014
Dear Goldridge Guest, Thank you for this positive response! I’m glad you enjoyed our spectacular views! We hope you get the chance to come back to New Zealand and visit us again in Queenstown. Best Regards, Penny Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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378 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (101)
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English first
San Diego
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed June 2, 2014

Starting with a front desk person with an attitude and one the next morning who knew better than to ask if we had a nice stay, this would have been a decent place if the alternative were sleeping on the street. Most of my reviews have been positive. This one can't be. Queenstown is beautiful, just stay elsewhere.

Room Tip: Rooms off this property are better!
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Keaneye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, June 17, 2014
Dear Goldridge Guest, It is very disappointing to hear of your experience at our front desk on your recent stay. We aim to make everyone’s stay at the Goldridge Resort an enjoyable experience, but it appears that we have failed on this occasion. We appreciate you took the time to tell us about this, which will give us a chance to redeem ourselves with future guests. Kind Regards, Penny Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temuka, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 27, 2014

We stayed one night at the resort. Was disappointed to be placed at the rear of the building overlooking the tennis courts and bins. I can't imagine the rooms were all booked at this time of year (end of May) so it would have been in the hotel's interest to place us better to bring us back another time. Bed was squeaky. Sauna and spa were nice.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kinvigcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, June 2, 2014
Dear Goldridge Guest, Thank you for your time to post this review. We are pleased to read you took the opportunity to use our sauna and spa, to enjoy the extra warmth on a chilly evening. Our rooms overlooking the tennis court are rooms that have kitchenettes which we do not have in any other room type on the property. We have assumed the room was booked for the purpose of the kitchenette and have failed to question this on your arrival, for this we apologise. Our receptionist are always happy to organise an upgrade for you where possible. Thank you for bringing this to our attention. Kind Regards, Penny Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsboro, Oregon
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed May 15, 2014

We stayed two different times within one week at the resort as we used it as a 1 night stopover on the way to Te Anau and then for 2 nights before we flew back to Auckland. The first night we had a bed that needed replacement as my husband had to fight rolling into the middle. The same room had a broken toilet. The toilet was reported as was the broken heating pad and I'm sure that they have plans to fix both. The bed may take a longer time to replace to fit their schedule.

The second visit we had a much nicer room - granted I asked for a different room than the first to ensure we'd not have a repeat experience. The bed and heating pad were all fine as was the toilet. :)

If you purchase their continental breakfast be sure to ask for the ham and croissants as they don't seem to put them out until someone asks for them, even though they are advertised as an option.

We made use of their shuttle into town during the first visit and it worked well. The second time we stayed at Goldridge we just drove our own car into town.

I state in my title that Goldridge Resort isn't really a resort as I envision one. I did see a tennis court and I read that there was a spa somewhere but those amenities are definitely secondary to the restaurant and rooms. It's not really a big place, but that was fine for us. I just got a little taken aback by the name as I figured it would be more grand.

One thing to take into consideration is that it is quite aways outside of Queenstown. It actually seems closer to Frankton so if you envision walking into town plan on a good amount of time to do the walk. This is why they offer the shuttle.

The staff are all very nice and helpful.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TnTLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, May 26, 2014
Dear Goldridge Guest, thank you for posting this comprehensive review. I’m glad to hear that our staff were helpful to you. Thank you for high lighting a couple of concerns it helps us fix them so much quicker. The new beds are en route and we expect them about the middle of June to ensure we are nice and comfy for winter. Our first big dump of snow arrived yesterday so we are all getting excited for the skiers. Thank you for bringing this to our attention. Best Regards, Penny Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 6, 2014

We stayed two nights and found the room suited us. Price was very good for Queenstown. Room was basic but clean. Good bathroom facilities. Disappointed no sky TV as this is considered basic nowadays. Electric blanket didn't work. Needed in Queenstown at this time of year. Obviously not checked. Found parking similar to another review. Parking space when we arrived but cars everywhere when we came back later. Had to park aroung back in front of rubbish skip.
Good basic middle of the road accomodation. And yes will use again

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank no1witch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, May 14, 2014
Dear Goldridge Guest, Thank you for choosing to stay at the Goldridge. I’m pleased to read you were satisfied with your room. Certainly housekeeping failed to pick up the electric blanket fault and for this we apologise, we now have the team being very diligent, so thank you for bringing this to our attention at the beginning of winter. Sky TV is available in our lounge and bar area so we do hope you avail yourself of this service on your next stay with us and don’t forget we offer free Wi-Fi in our superior rooms during your stay. We look forward to welcoming you back. Best Regards, Penny Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed May 2, 2014

Clean, comfortable and provides all the basic facilities. The wifi was a slight disappointment, as it was a limited supply but advertised as free. The free shuttle into town would be a handy option in peak season, but in off-peak season parking is manageable in the city centre anyway.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Monique4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, May 12, 2014
Dear Monique, Thank you for your time to post this review. I’m glad to hear you had a comfortable stay and apologise for any confusion regarding the WiFi. We do provide free unlimited WiFi in all our superior rooms. Otherwise there is an option of 250MB free WiFi per stay in our standard rooms. Every attempt is made to ensure this information is highlighted on all booking sites (including our own) to avoid misunderstanding. Thank you for bringing this to our attention. We look forward to welcoming you back soon. Best Regards, Penny Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 25, 2014

Stayed in a lake view room for one night. Loved the view and found the room to be clean, spacious and comfortable. The shower was average, it did the job. When we arrived, there was parking space outside our room but we went into town and returned later in the evening and there was cars everywhere and no space to park close to our room. Other than that, had an enjoyable stay.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NiamhH2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldridgeresort, General Manager at Holiday Inn Queenstown Frankton Road, responded to this review, May 6, 2014
Dear Goldridge Guest, Thank you for this warm review. I’m glad to hear that you found your room comfortable and enjoyed your stay at the Goldridge. We look forward to welcoming you back in the near future. Best Regards, Penny Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Queenstown Frankton Road

Property: Holiday Inn Queenstown Frankton Road
Address: 594 Frankton Road, Queenstown 9348, New Zealand (Formerly Goldridge Resort)
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#28 Family Hotel in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Queenstown Frankton Road 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
Goldridge Resort is a beautiful spacious 75 room property with restaurant and bar that welcomes you to enjoy the ultimate Queenstown experience. Located on a prime 5.5 acre ridge, looking over Lake Wakatipu with views of the Remarkable Mountains, just minutes from the airport and 4kms into town, it’s an ideal location for your southern experience and the perfect base from which to explore the essence of our beautiful alpine resort ... more   less 
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Also Known As:
Goldridge Hotel Queenstown

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