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“Good Location, Odd Design”

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Crowne Plaza Queenstown
Ranked #19 of 59 Hotels in Queenstown
Certificate of Excellence
GreenLeadersBronze level
Reviewed April 18, 2014

You can't beat this location for beautiful views and easy access to the heart of Queenstown shopping, and the staff are just a lovely as the lake. The rooms themselves, however, are a bit oddly designed and just a touch outdated for the price. The bathrooms in particular have very slick floors (especially when wet), the tubs do not have an overflow drain, the loo paper holders are off kilter, etc. The room temperature was difficult to control. Bottles of wine fall out of the minibar upon opening it. The outlets are difficult to access. Nothing is a major bother, but there are enough small things that are "off" to add up to annoyance. Fine for a night, but a bit of a pain for longer stays at this expense.

Room Tip: Get a room with a view if you can!
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  • Stayed: April 2014, traveled with family
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Thank Hexpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Queenstown, responded to this reviewResponded May 4, 2014

Dear Hexpat,

Thank you for sharing your experience about your stay with us. I appreciate the kind remarks on our hotel location and staff. We assure you that we are committed to delivering quality in all aspects of the guest experience and appreciate your feedback. We truly apologize for any inconvenience caused by the room design and amenities. Your comments will also be forwarded to the ownership of the hotel to take into consideration for future upgrades.

Thank you for again foryour feedback as it informs us of ways in which we may better serve our guest satisfaction. We sincerely hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare

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707 - 713 of 1,534 reviews

Reviewed April 15, 2014 via mobile

Crown Plaza Queenstown is the best hotel to stay, perfect location, all rooms are very well appointed overlooking beautiful lake. The hotel staff is very friendly and helpful. Coffee shop offers very nice breakfast buffet.

Front Desk team is very helpful all the times, Housekeeping is very professional they make your room just as new after every service.

Hotel is ideally located in small Queenstown, near to the main market street, all the places are at walking distance and the best part is there location.

I will always recommend this hotel in Queenstown and we will surely come back. Thanks to the team!!!

Stayed: May 2013, traveled on business
Thank shargo312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2014

Just stayed at the Crowne Plaza Queenstown for 4 nights recently. It was an absolute pleasure. The hotel is located in front of the lake, close to everything you need. The view from my room was the highlight. Sunrise from the balcony was just gorgeous. The restaurant was fantastic and I can recommend the steaks, and all the entrees, as I had the chance to try most of them. Having a drink at the bar before dinner was fantastic. Caipirinhas, mojitos, martinis, etc... I miss my stay in Queenstown already. I will come back soon.

  • Stayed: March 2014, traveled with family
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Thank maurorisch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2014

Our second visit to Queenstown staying at the Crowne Plaza both times. A great hotel, always made most welcome by the staff. Fantastic views from our 5th floor room. Our room was extremely comfortable and clean. Was made up very quickly each day of our 7 day stay. Breakfast was a great way to start the day & dinner was also excellent. Will always stay here on our return visits. This hotel just gets things right. Highly recommended

Room Tip: Ask for a lake view room on 4th or 5th floor
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  • Stayed: April 2014, traveled as a couple
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Thank wallaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this reviewResponded April 13, 2014

Dear wallaga,

Great to hear we had the pleasure of welcoming you back to the hotel!!
And more importantly fantastic to hear we again met your expectations.

Thank you for your compliments on both dinner and breakfast I will be sharing your comments with the Food & Beverage team.

I look forward to welcoming you back for your next visit.

Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown

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Reviewed April 10, 2014

The hotel was positioned in an excellent position opposite the lake. Overall, the stay was very good. However, the dinner on our arrival was rather slow. Our room overlooked the lake, offering a very pleasant outlook.

  • Stayed: March 2014, traveled as a couple
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Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this reviewResponded April 13, 2014

Dear Frank B,

Thank you for taking the time to write a review of your stay in Queenstown.
It is great to hear you enjoyed your stay, my apologies for delay in service you experienced during dinner, I will look into what happened there.
I am pleased you enjoyed the view from your room.

Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown

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Reviewed April 8, 2014

We were in Queenstown for our honeymoon and stayed there for 4 days and was an wonderful stay. The hotel is river facing..and right in the market place. The staff was friendly and cooperative. Hotel n the rooms were clean.
The hotel is located in the heart of queenstown which made us accessible to the eating points, shopping areas and the offices for city trips. The river view is awesome from the hotel and the park in front of the river is always full of some or the other activities or street shows...which makes it even more happening. Rooms are clean and the beds are very comfortable...although we couldn't get the river side view room coz of unavailability. Hotel staff is very helpful n friendly. Concierge at the hotel desk helped us not only for our present stay..but also advised us for our next destination. Internet was free everywhere in the hotel. Breakfast buffet had ample variety...although it was available for limited hours.
About Queesnstown....well..it's a wonderful and a very peaceful place..yet so happening...one of the best destinations in NZ. So many eating joints n the best being 'Fergburger'...the best burger I v ever had. One should not miss this speciality of queenstown... No doubt one has to wait for hours in que for getting this tempting burger which makes it more tastier.....hatts off to the Ferg Team......There are many good restaurants and bar , the best thing is One can enjoy beer siting in the streets and enjoy the summers weather.... Heard a lot about Milford sound and I was excited to see what is so good about it...n I still wonder what is so exciting about it...I l never advice any1 to visit travel 10 hrs to and fro to visit Milford sound,One can skip the same and it's better to spend time in the town itself... One can experience the skydive and water sports too..... The weather is so lovely in Queenstown.....I think this is the best place in South Island.....Lastly one would say the best place to relax and have fun doing various activities with lots of cuisines to eat...and enjoy the best time summers weather".... Would love to visit again"........

Room Tip: Riverside facing rooms are the best and most lively.....
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  • Stayed: December 2013, traveled as a couple
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Thank varunbansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this reviewResponded April 13, 2014

Dear varunbansal,

Thank you for taking the time to write a review of your stay in Queenstown.

I am very pleased to hear that you enjoyed your stay with us and enjoyed our facilities and service. It sounds like you really made the most of your visit to our magical part of the world.

Thank you again for taking the time to write such a wonderful and detailed review, I will be sharing this with the team.

Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown

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Reviewed April 2, 2014

I was in Queenstown for a conference and stayed there 8 nights in Crown Plaza, i would recommend this hotel for the view, specially the snow caped mountain view from my room and the lake opposite to the hotel. it was one of the best stay i have had ever experienced.

  • Stayed: October 2013, traveled on business
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Thank Savy1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this reviewResponded April 2, 2014

Dear Savy1986,

Thank you for taking the time write a review of your recent stay.
I am pleased to hear that you had an enjoyable experience.

Thank you and regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Queenstown

Address: 93 Beach Street, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Queenstown
#5 Business Hotel in Queenstown
#13 Family Hotel in Queenstown
#15 Romantic Hotel in Queenstown
#17 Luxury Hotel in Queenstown
Price Range: $207 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Overlooking the breathtaking Lake Wakatipu and The Remarkables mountain range, Crowne Plaza Queenstown is conveniently located just minutes from the town centre. Across the road is the popular Steamer Wharf – home to great dining, bars and entertainment. Whether you are here for business, leisure, or even a bit of both, your comfort and enjoyment are our priority. From luxurious bedding, spacious rooms to your own balcony or courtyard, we have everything to make your stay a magical one. We also have a dedicated Queenstown activity concierge to assist with recommendations and bookings to help you get the most out of your stay in Queenstown. ... more   less 
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Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza

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