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“Very Good Hotel at Excellent Location”

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Crowne Plaza Queenstown
Ranked #19 of 58 Hotels in Queenstown
Certificate of Excellence
GreenLeadersBronze level
New Delhi, India
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Very Good Hotel at Excellent Location”
Reviewed October 27, 2013

The hotel with the best location in town. You come out of hotel and can straightaway walk to waterfront area ( one of major attractions- Jetboating, Million Dollar Cruise).
15 minutes walking distance from Skyline (another attraction- Cable car ride).
20 mins drive from Airports. Indian restaurant starts from walking distance time-2 mins ( 3 Indian restaurants within 2 Kms). -5 degree Ice bar 1 min walking distance.
5 mins walking distance from Starbucks. So I would say, overall a great great location.

Rooms, very good, bed comfortable, staff very friendly ( I have become a big fan of New Zealanders, such warm and friendly people).

The only improvements I can suggest are breakfast menu can be better and f they can have a warm water Swimming pool.

Also a tip to Indians- Get a "Multi Option Travel adapter" before going to NZ. Your plugs won't work even in NZ adapters except Apple products.

Room Tip: Waterfront view, 6th floor
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anshulj81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, October 29, 2013
Dear anshulj81,

Thank you for taking the time to complete a review of our hotel.
Great to hear you enjoyed our in town location and found our rooms comfortable.
Our breakfast buffet has a wide range that caters to most however I would welcome any recommendations by yourself, please email me on reinier.eulink@ihg.com if you wish.

We do offer travel adapters at reception for all guests.

Once again thank you.

Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (431)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Albuquerque, New Mexico
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 25, 2013

The hotel is located across the street from the excursion steamer that travels the lake and is adjacent to the downtown shopping area. The hotel is sparkling clean with modern decor throughout. A guest laundry is available on the 5th floor. The internet is a bit pricey but if you are on holiday you shouldn't need it much. If you are on business put the internet charges on you expenses.

Room Tip: Up high facing beach street
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gdbutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, October 29, 2013
Dear gdbutch,
Thank you for your complimentary review of our lovely hotel.
I am pleased you found the hotel sparkling clean and I will be sure to share these comments with our housekeeping team.
Our Internet is free for 45mins or 1GB per device per day or if you join our loyalty program you receive free internet.
Once again thank you for your kind words.

Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Oman
Level Contributor
271 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed October 24, 2013

nothing fancy but it is a very comfortable hotel. Everything works, internet is expensive, food isn't bad but best of all the location is amazing. you are just steps away from the center of town. if you are here for the outdoors adventure, then stay here for sure. Also, you can do you own laundry for only $3NZD

Room Tip: Get a room on a high floor to enjoy the lake view better
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  • Stayed October 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hmansouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, October 24, 2013
Dear hmansouri,

Thank you for taking the time to write a review of our hotel.
I am pleased you enjoyed our location and laundry facilities and were comfortable during your stay.
With regards to Internet we offer 45 minutes and 1GB free per day per device for all our guests and if you join our loyalty program IHG Rewards you receive free internet.

Once again thank you for your comments.

Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shepton Mallet, United Kingdom
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 22, 2013

Imagine our annoyance when we arrived at the Crowne Plaza after over 30 hours travelling to see a notice that there would be a 1.5% fee levied on all forms of payment except EFTPOS and cash which to someone from outside NZ meant cash or a surcharge. This was not highlighted on the website at the time of booking and I feel it is a rip off that all future guests should be aware of. When we complained about it the response was "that's how it is".

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 75Traveller16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, October 24, 2013
Dear 75Traveller16,

Thank you for taking the time to write a review.
In regards to the merchant service fee, this charge was introduced throughout our hotel group in Australasia. Whilst I can appreciate your comments, the charge represents the recent increases in processing credit card payments in our region. Usually yes I would agree with you this charge is “built in” to expenses such as accommodation, however we decided to provide our guests with a choice to ensure our rates remain consistently competitive. This charge only applies to credit card payments, payments made by EFTPOS or Cash do not attract this surcharge. This decision was made in line with many others in the industry such as airlines and online booking websites which all charge a credit card fee. We have however taken your comments on board and will certainly use these for any future reviews of this charge. Once again, thank you for your time to write to us.

Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 22, 2013

This is not a 5 star luxury hotel, but it's modern, clean and everything works. It's smack in the middle of Queenstown. I was there for business and had been flying all day. How great then when Wifi is available without having to beg reception for passcodes and when the room is bright and clean, the bed firm and the bathroom smells good!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weinold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, October 24, 2013
Dear weinold,

Thank you for taking the time to write a review of our hotel.
I am glad you had an enjoyable stay with us and that you were able to use our free internet.
I will be sharing your lovely comments with my team today.

Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 18, 2013 via mobile

In Queenstown for 3 nights last week. Our stay exceeded expectations. The hotel is centrally located overlooking the lake. The room on the 5th floor was very complete, spacious, comfortable, warm and clean, with a very comfortable bed! It had fantastic views over town, mountains and lake, and a balcony. No traffic noise at all. Great variety at the buffet breakfast with freshly made coffee, juices and egg counter. But what makes a good hotel great is the amazing staff, very helpful and friendly. Thank you Irene, Roberta and all other lovely staff for looking after us. We had a lovely time!

Stayed October 2013, traveled as a couple
Helpful?
Thank josjebors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, November 13, 2013
Dear Josjebors,

Thank you for taking the time to write a review of our hotel.
I am glad to hear you had an enjoyable stay and were able to enjoy our breakfast with its wide range of selection.
Our team are indeed fantastic and I will be sure to share your great comments with them all.

Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 18, 2013 via mobile

The Queenstown CP staff provided excellent service during our short two night stay. We particularly enjoyed the express check in for IHG rewards members and also appreciated the free wifi. Parking, valet only, is $15 extra, not too bad but free would have been better. The mirror in the bathroom has a cool anti fog system so you can shave right after getting out of the shower. Location is great, I'd skip breakfast if it isn't included. Much cheaper food can be found a block away at one of the very nice city center restaurants.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank spf3million
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, October 24, 2013
Dear spf3million,

Thank you for your kind comments. I am pleased you were able to use our free internet and that you enjoyed your stay.

Thank you again for taking the time to write a review.

Kind Regards,

Reinier H. Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Queenstown

Property: Crowne Plaza Queenstown
Address: 93 Beach Street, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Queenstown
#5 Business Hotel in Queenstown
#15 Family Hotel in Queenstown
#15 Romantic Hotel in Queenstown
#18 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Overlooking the breathtaking Lake Wakatipu and The Remarkables mountain range, Crowne Plaza Queenstown is conveniently located just minutes from the town centre. Across the road is the popular Steamer Wharf – home to great dining, bars and entertainment. Whether you are here for business, leisure, or even a bit of both, your comfort and enjoyment are our priority. From luxurious bedding, spacious rooms to your own balcony or courtyard, we have everything to make your stay a magical one. We also have a dedicated Queenstown activity concierge to assist with recommendations and bookings to help you get the most out of your stay in Queenstown. ... more   less 
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Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza

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