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“smart hotel”

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Crowne Plaza Queenstown
Ranked #19 of 58 Hotels in Queenstown
Certificate of Excellence
GreenLeadersBronze level
Chievely
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“smart hotel”
Reviewed September 19, 2013

This is my first ever review on trip, after so many years of using it I thought I should finally make the effort to write a few myself. It is good to start with a positive and that is how our hotel stay was.
Rooms are spacious and very clean and bathrooms work well.
We slept like logs after the busy days out touring and so the bed must have been comfortable too!
Near all the restaurants and shops.
Our room did not have a view but was quiet as requested.
The main thing to add is that we will go again, if we can get back to N.Z

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, September 22, 2013
Hi John D,

Fantastic to see you have joined the Tripadvisor community and we are honored that you have chosen us for your first review. Your comments are very important to us as and other travelers so thank you for taking the time to provide your feedback.

Its great to see you enjoyed your time with us and we look forward to welcoming you back to Queenstown.

I have circulated your comments with the team who I know will appreciate your feedback.

Regards,

Reinier H. Eulink
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,424 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (435)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
2 reviews
Reviewed September 16, 2013 via mobile

We spend two nights at crowne plaza in Queenstown We had a fantastic room with a view of the lake and outdoor balcony. Bed was very comfortable and shower had great pressure.Was also close to restaurants main shops so did not use our car for two days.
Was everything we needed. Great buffet for breakfast in hotel restaurant. and we even got free parking Would definitely say there again. Very relaxing. :-)

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annawadd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 10, 2013

We've stayed here a few times over the last few years, it's a handy location as it's only a few minutes flat walk to town (restaurants, cafes). We've never had a lake/mountain view as we only ever use this as a base and go out to see the scenery.

The rooms are always clean and spacious enough for our needs. For our trip last week I had already booked, then we needed to add another person to our booking and it just wasn't a problem, the receptionist found another option for us quickly and pleasantly. The rooms have all we need (and we have a checklist of things we like). If anything, the lighting isn't great (for business needs) but that is typical of hotels everywhere. If you book online and check out comparison prices you can usually get a pretty good deal.

Room Tip: You get what you pay for - no different to other hotels - we don't bother paying for the view bu...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElaineDawn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, September 11, 2013
Hi ElaineDawn2013,

Thank you so much for your fantastic review. Its great to see you enjoyed your time with us in Queenstown and we look forward to welcoming you back in the near future.

I have circulated your kind comments with the team who I know will be thrilled to read them.

Kind regards,

Reinier H. Eulink
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 9, 2013 via mobile

Positives are location right in town, funky bar and reception and friendly staff. Rooms are tired though, bathroom door was chipped, sink cracked and carpet worn. When booking we asked for a king bed but on arrival were given a room with 2 doubles so the bed was small for a couple and was one of the least comfortable hotel beds we have slept in.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ATDAkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, September 11, 2013
Hi ATDAkl,

Thank you for your review regarding your recent stay with us. We are pleased that overall you enjoyed your time with us in Queenstown. Its great to see you enjoyed our fantastic location.

Thank you for your comments regarding the rooms. Rest assured our low season maintenance program is about to begin and I am confident this program will cover most of the aspects you have mentioned. I apologise these areas weren't perfect during your time with us but we hope to welcome you back to Queenstown in the near future to see our progress.

Kind regards,

Reinier H. Eulink
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caroline Springs, Australia
Level Contributor
97 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 8, 2013

We stayed four nights and originally had a room on the first floor. We had a view of the wall of the front of the hotel. We asked kindly if there was another room available and the staff promptly changed us to a room on the 6th floor with a lovely view of the Remarkables. The beds were very comfortable and room was cleaned daily. There was a small balcony with a three piece setting to sit at. The hotel is ideally located on a flat part of Queenstown and across the road from Casino and two minute walk to all other cafes and shops.

Room Tip: Ask for a room above level two, so you can enjoy the views. We didnt hear any street noise from leve...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaxineH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 8, 2013

All in all an excellent place to stay, however I only ate there twice, once for breakfast, where i had a most disappointing Eggs Benedict, and then had dinner there one night, and the Thai Beef salad, was very poor also.

This is not really a problem, as you are within 100m of loads of other place to eat, but sometimes its nice to just stay in the hotel for dinner.

Its a shame, as the rest of the stay was brilliant.

Room Tip: The rooms with views of the lake are best
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JasonHillau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, September 11, 2013
Hi JasonHillau,

Thank you for your review, we appreciate your time to provide your feedback. Overall, its great to see you enjoyed your time with us.

Rest assured this is certainly not our usual standard for poor food quality and we are investigating your comments. These two dishes in particular often receive excellent feedback so I apologise they weren't up to our usual standard during your time with us. Our Executive Chef is working with his team to ensure this doesn't happen again.

We look forward to welcoming you back to Queenstown in the near future.

Regards,

Reinier H. Eulink
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 5, 2013

Great hotel. Perfect location. For 59.99 extra each night my sister and I got free breakfast, wifi, and drink tickets to enjoy after our wonderful days. The hotel staff were so helpful and organized great things to do and see! Great hotel.

Room Tip: Get a room on the higher floors so you can see the lake!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Courtney F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Queenstown

Property: Crowne Plaza Queenstown
Address: 93 Beach Street, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Queenstown
#5 Business Hotel in Queenstown
#15 Romantic Hotel in Queenstown
#15 Family Hotel in Queenstown
#17 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Overlooking the breathtaking Lake Wakatipu and The Remarkables mountain range, Crowne Plaza Queenstown is conveniently located just minutes from the town centre. Across the road is the popular Steamer Wharf – home to great dining, bars and entertainment. Whether you are here for business, leisure, or even a bit of both, your comfort and enjoyment are our priority. From luxurious bedding, spacious rooms to your own balcony or courtyard, we have everything to make your stay a magical one. We also have a dedicated Queenstown activity concierge to assist with recommendations and bookings to help you get the most out of your stay in Queenstown. ... more   less 
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Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza

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