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“fab hotel” 5 of 5 bubbles
Review of Crowne Plaza Queenstown

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Crowne Plaza Queenstown
Ranked #20 of 57 Hotels in Queenstown
Certificate of Excellence
GreenLeadersBronze level
wellington
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“fab hotel”
5 of 5 bubbles Reviewed January 9, 2013

excellent service large rooms comfy beds quick check in lots of advice concierage arranged info about attractions & how to get around would stay again superb views close to all amenities! great value for money only criticism would be offers in hotel lounge & restaurant not visible enough & we were not informed by check in

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank discruntled12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,392 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (425)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco
Level Contributor
81 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed January 7, 2013

Crowne Plaza in Queenstown has some positives which are unfortunately outweigh by very average rooms and so so overall condition of this property. It's just an old building which has been nicely decorated. Don't expect 4 or 5 star standards and you will be very pleased to find out that it is perfectly located in the centre of Queenstown, has incredible views of the Remarkables (only lake view rooms) and great staff which really cares about their guests and is doing everything they can to somehow minimize the downsides of an old property and old facilities. I really think this hotel has great potential and with its location it can be top place in this lovely town but right now you can feel very well that an old dust has been currently showed under the carpet hoping that no one will notice. I was surprised with the breakfast buffet which I though was very average. For a country that is known for its farms and nature I thought the scrambled eggs were ridiculously bad - completely tasteless. On top of that there was completely (!!) no vegetables you could have, like for example tomatoes or cucumbers or anything! Coffee was also a big mistake. Ok, they do have fruits and two kinds of ham and cheese but is that enough for a luxury aspiring hotel? Come on IHC Group, you can do better than that for sure!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LW23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, January 10, 2013
Thank you for leaving your feedback on Trip Advisor. I am pleased that our team were attentive and that you enjoyed our central location and panoramic views. I would love to have the opportunity to discuss your feedback further so we get some further insight into where we can make future improvements. Would you be able to email me your contact details to reinier.eulink@ihg.com? I will also look to discuss your comments with the breakfast team and address your concerns.

Thank you again for taking the time to leave your feedback. I would love to have the opportunity to welcome you back to the hotel again in the future.

Best regards,

Reinier Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed January 7, 2013

I'm staying with CP hotels for 15 years and this is by far the worth one. The only good thing about this hotel is it's location. They are only after your money and if you are looking for friendly staff, try other hotel

  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank j k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, January 8, 2013
Thank you for choosing to leave your feedback. We take all feedback very seriously and look to address issues outlined by our guests. I would like to have the opportunity to get some further details from you so we can make some further improvements to the guest experience. If you could email me on reinier.eulink@ihg.com I would really appreciate the opportunity to discuss your comments further.

Best regards,

Reinier Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, Canterbury, New Zealand
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

We stayed here the weekend for our anniversary and I was very pleased I picked this hotel. They upgraded us and gave us a bottle of bubbly. I thought that was just lovely. We had a lake view room partially obstructed by the lift shaft but still excellent views. The hotel is a bit dated but the beds were very comfortable, staff were friendly and everything was clean. The bathroom is a bit small but it suffices and there is a bath in it. I would definitely come back again.

Room Tip: Lake view room is nice.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stephanie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 4, 2013 via mobile

My review maybe swayed because although I booked a standard room I was given a King Room with balcony and lake view. Room was clean, large, great bed and good selection of TV channels. Internet wasn't free but could access free for 20 mins daily. Perfect location in the heart of town. Staff were very polite and helpful.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank starman1405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunshine Coast, Australia
Level Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 bubbles Reviewed January 3, 2013

Do not do it, this hotel is so overpriced, the choice of hotels in Queenstown is huge, this is the old white elephant in town. The rooms are old and small, the noise from other rooms comes straight in. The smell of smoke from other balconies comes into your room 24 hours a day. Everything costs more money, extra for daily parking, extra for wi-fi, extra to get some ice from the bar. The staff are rude and unhelpful. You have to leave your balcony door open as the air-con doesnt work and the rooms are HOT. This is my first stay at this hotel and never again. The breakfast buffet was very average, small selection and the selection never changed from day to day. The wi-fi we paid for often didn't work, our key cards malfunctioned several times. There are no facilities such as pool, spa, gym. The bar is tiny. The only plus is the location of the hotel is very good.

Room Tip: I just cannot advise staying here, the Novotel has equally good location, try there
See more room tips
  • Stayed December 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Sneeky76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, January 8, 2013
Thank you for leaving your feedback on trip advisor. I am sorry that you feel the hotel was not up to your standard. We pride ourselves on having the highest service scores in our group for Australasia & The Pacific and therefore your feedback comes as a surprise to us and we would love the opportunity to speak to you regarding your comments. If you could please email me on reinier.eulink@ihg.com that would be greatly appreciated and would allow us to discuss your insights internally so we can address any issues.

Best regards,

Reinier Eulink
General Manager
Crowne Plaza Queenstown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
8 reviews
3 hotel reviews
5 of 5 bubbles Reviewed January 3, 2013

Be sure to include the breakfast buffet when you book your room, it was the perfect way to start the day! Everything from muesli/yogurt/pastries to hot scrambled eggs/sausage/hash browns. Enough fruit and veggies to make your own smoothie, too! Service was excellent and the dining room atmosphere was relaxing. The room was quite comfortable and had all the amenities you would need. We stayed here 3 nights and found the location of the hotel very close to the starting point of all the activities we planned to do while in the Queenstown area. The staff was very helpful in getting the shuttle ride back to the airport also. Only downside...no fan in the bathroom to help the steam escape.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Queenstown

Property: Crowne Plaza Queenstown
Address: 93 Beach Street, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Queenstown
#5 Business Hotel in Queenstown
#15 Romantic Hotel in Queenstown
#15 Family Hotel in Queenstown
#19 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Overlooking the breathtaking Lake Wakatipu and The Remarkables mountain range, Crowne Plaza Queenstown is conveniently located just minutes from the town centre. Across the road is the popular Steamer Wharf – home to great dining, bars and entertainment. Whether you are here for business, leisure, or even a bit of both, your comfort and enjoyment are our priority. From luxurious bedding, spacious rooms to your own balcony or courtyard, we have everything to make your stay a magical one. We also have a dedicated Queenstown activity concierge to assist with recommendations and bookings to help you get the most out of your stay in Queenstown. ... more   less 
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Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza

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