We recently had two very relaxing nights at MataKauri Lodge. We have been regulars at the other two properties when in NewZealand and have been sherry delighted with their presentation and service. The property is in itself excellent, the rooms and lodge are very well put toghether and extremely comfortable.
However the service really let this property down. We felt the conversation insincere, the training of the staff to be patchy and the overall ambience lacking compared to the sister properties. Examples were..... No delightful afternoon tea waiting for you upon your return from exploring the region...a cup of tea and a hard biscuit was all on offer. On two occasions we were brought our main meals before the starter plates were removed from our table! The meals had to be perched on side tables while our plates were cleared.......Not five star service.
Not particularly value for money nor the service we have come to expect. Hopefully Cape Kidnappers next week will be better.
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- Also Known As:
- Matakauri Hotel Queenstown