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“Fantastic Hotel” 5 of 5 stars
Review of Heartland Hotel Queenstown

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Heartland Hotel Queenstown
3.5 of 5 Hotel   |   27 Stanley St, Queenstown 9300, New Zealand   |  
Hotel amenities
Ranked #29 of 57 Hotels in Queenstown
Auckland Region, New Zealand
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed October 19, 2013 via mobile

Just returned from a weekend away at The Heartland Hotel. Fantastic hotel 5 minutes walk to town centre and has very warm and friendly staff, rooms were clean and tidy overlooking the lake. Breakfast was great. We had a meal in the restaurant one night and ordered the steak can honestly say it was mouth watering, probably one of the best steaks and meals i had, well done to the chef.
The only thing that needed to be sorted is wifi. The hour free goes on counting down even when your logged off and not using it. Fantastic hotel would definitely stay here again and recommend it to all on here

Stayed October 2013, traveled as a couple
Helpful?
Thank TVNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, October 20, 2013
Thankyou for your positive comments about the hotel and we are pleased you enjoyed your time in Queenstown. We look forward to hosting you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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504 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ruakaka
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 10, 2013

Stayed there for two nights on a Grab One Deal that included breakfast and drinks vouchers. Really good value as close to town and the view from balcony was great. Room was above reception so heard some noise from people either arriving or leaving but otherwise was quiet enough. Good parking on site for rental vehicle. Slightly dated décor however was nice and clean. We would stay there again.

Room Tip: Ask for a balcony view if you want one.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Shandster007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, October 11, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel.
I'm delighted you enjoyed your recent stay at Scenic Suites and Heartland Hotel Queenstown.

Once again thank you for your comments

Kind regards
Brett Inkster
General Manager

Internet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 9, 2013

Great value for money for what they offer. Beautiful views of the lake from our view room. Easy walk to everything we want. Would stay again if I'm back this way again. Staff were friendly and helpful. Bar and restaurant attached but didn't try them in our limited time here.

  • Stayed October 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank junosi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, October 11, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel.
I'm delighted you enjoyed your recent stay at Scenic Suites and Heartland Hotel Queenstown.

Once again thank you for your comments

Kind regards
Brett Inkster
General Manager

Internet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Invercargill, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 24, 2013

What a view! From our room we looked straight down the lake and while sitting outside inches sunshine watched the Earnslaw coming back up the lake. We loved the easy walk into town, great not having to worry about parking. We also tried the buffet for breakfast, so well priced and a great selection. Thank you to all the staff who made our weekend great

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank RebeccaSoap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, September 29, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown. We value your comments about enjoying the view from your room and our location to town.

Once again thank you for your comments and we look forward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 18, 2013

We stayed here for 5 nights at the start of spring. I was pleasantly surprised at the size and quality of the room - plenty of space, clean and tidy. We didn't pay the extra $40 for a room with a view, but asked for one if possible - and got one, which was amazing. Good water pressure and long lasting hot water in the shower. Room heating for cool nights, although I found that the room stayed warm enough without it. Nice big TV if you're spending a bit of time in the room, and they have DVD players and DVDs you can borrow for free. Free parking as well, although no free wifi which was a bit disappointing. The hotel is close to town, but on a small hill - which is a slight annoyance... but it is also the reason why so many rooms have a view, so can't complain too much!

Room Tip: If you don't want to pay extra for a room with a view, request one anyway and they'll see wh...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Amanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, September 20, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown. I am glad you enjoyed the view from your room and we now offer 1 hour free WIFI per day.

Once again thank you for your comments and we look foward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, Otago, New Zealand
Level Contributor
172 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed September 14, 2013

a wonderful night with fantastic view from room,glad to see you have kept the chalet look,only 1 thing was disappointed in,its winter and no electric blanket on bed,took hot water bottles out of case as said staying in hotel won't need them,but alas no blanket,so took a while to get to sleep when warmed up,apart from this its great,got this deal on grab 1 and will do again if it arises

Room Tip: if you like warm bed take your hot water bottle.if you like a quiet start or finish to you day do no...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Yvonne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, September 20, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown. Although we do not have electric blankets but we do always have spare blankets if needed. I am glad you enjoyed the view from your room and our location to town.

Once again thank you for your comments and we look foward to your return visit.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Macquarie, Australia
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 14, 2013

This hotel is in a great location in queenstown, it has nice views of the lake and a good distance from the noise and lights of the city, although there is a nasty little hill to walk up to get to it, painful after a night out. The cheaper rooms are quite outdated, the bathrooms are tiny and there's no microwave. The better rooms have king size beds, a big bathroom and alot of space throughout, i would recommend spending a little more for this luxury.
Staff were all very nice and helpful to us, whatever we needed they got it done and made it easy.
Staying in queenstown, i'd suggest this hotel over other hotels in the CBD.

Room Tip: Go for the bigger rooms with a view and king size bed, i think there about $130?
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Benji35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, September 16, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel Queenstown. Great comments about enjoying the view and our location to town. We value your comments about our staff willing to help, this is all part of the service culture of Heartland Hotels.

Once again thank you for your comments

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heartland Hotel Queenstown

Property: Heartland Hotel Queenstown
Address: 27 Stanley St, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Spa
Hotel Style:
#6 Spa Hotel in Queenstown
#12 Business Hotel in Queenstown
#23 Family Hotel in Queenstown
#27 Romantic Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heartland Hotel Queenstown 3.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown

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