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“Wonderful views”

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Heartland Hotel Queenstown
Ranked #33 of 58 Hotels in Queenstown
Addlestone, United Kingdom
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful views”
Reviewed January 15, 2013

We liked the character of the room (it's in the roof) but the bathroom was a bit outdated. The location is great and the views from our room were wonderful. We had a travel nightmare whilst in New Zealand and saught advice from the Reception Staff. They we so helpful and helped cancel and rearrange our onwards accommodation.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EJB186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review, January 16, 2013
Dear EJB186338

Thank you for taking the time to provide your feedback regarding our Hotel.

I am delighted you enjoyed the character and views from your room in Heartland Hotel Queenstown.I'm also gald your travel problems had the assistance from our team and in particular the reception staff.

Thank you for your comments about the bathrooms and we are currently undertaking a review in some rooms as to the likely cost to have refurbishment work undertaken.

Once again thank you for your comments and we look forward to your return visits.

Kind regards
Brett Inkster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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618 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
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English first
Hobart, Australia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 10, 2013

Really enjoyed our short stay here. The rooms were large and we had a balcony looking out towards a beautiful view. Staff were very helpful when we were trying to figure out where we had to get on our bus for our milford sound tour and the hotel is central to the town without been completely in the thick of it. Would definately stay here again. Only downside was the older style, small bathroom and the lack of ventilation in the shower/toilet.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FiM_44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
Reviewed January 7, 2013

My wife and I spent Christmas eve and Christmas day at Heartland Queenstown and found it to be excellent. We opted to have a large breakfast delivered to our room on Xmas morning and it was delicious . We are considering returning again next year for Christmas .

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rod H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 4, 2013

Really enjoyed our stay here - the rooms were spacious, king size bed fantastic & gorgeous views. Only a few mins walk to town as well. I really rated the service - great hospitality & nothing was a problem. Would definitely stay there again :)

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StaceWgtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 17, 2012

The hotel suited all the needs of the family. Unfortunately we experienced a very noise room out the front of reception. We had delivery coaches, bus tours and guest stop outside our room. Their was no air conditioning, so we had to open our window and have all petrol fumes and noises from 6 am in the morning and the noisy people returning back from a late evening out. We did not get the opportunity to sleep and relax. We did advise management but nothing was done.

Room Tip: Higher floors have less noise.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level 6 Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed December 16, 2012

The best thing about this hotel were the friendly staff at reception.The location is also good as very central, but it is worth noting that it is a bit of an uphill walk from the centre of town.
Our room was pretty dated and felt quite dark. It had a very small and dated bathroom consisting of a bath with shower and a toilet. The sink/vanity/mirror was in a separate area just outside the bathroom, this was a strange set up, but allowed for a bit more room I guess as the bathroom was so small. There was a small balcony and a nice view of the lake if you looked around the corner. The window in our room just looked onto the back of another building.
The bed was comfortable enough, and there was an additional single bed in the room too.
We don't spend much time in our hotel when we go away thankfully, and can't say I would have wanted to spend too much time in this room. To be honest I found it a bit depressing.
I would say this hotel is just OK, based on our experience, but there did look like there were other rooms that may have been a bit better.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisamarieauckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Houston, Texas
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 10, 2012

We checked into this hotel and when we went to the room , it was a corner one and didn't have view. So we asked for a change and they immediately offered us one with a great view and a slanting roof. I loved the stay here. Great service and 5 min walk to the town. Clean .Though the bath rooms were tiny.
But overall we loved it here and stayed for an extra day:)

Room Tip: Choose the one with the slanting room)hut shaped). They have great views and fun to stay too.
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Stayed November 2012, traveled with family
Helpful?
Thank sandy2500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heartland Hotel Queenstown

Property: Heartland Hotel Queenstown
Address: 27 Stanley St, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Spa
Hotel Style:
#7 Spa Hotel in Queenstown
#12 Business Hotel in Queenstown
#23 Family Hotel in Queenstown
#27 Romantic Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Heartland Hotel Queenstown 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown

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