We arrived late in the evening and woke to an amazing view from the balcony of our suite. The concierge were most helpful, leaving, at my request, a bottle of wine to celebrate our anniversary. The rooms were cleaned daily, notes left wishing us a great holiday.(Personal touches that were most appreciated)
We would recommend the hotel to others if you are looking for a stylish, welcoming and friendly holiday.More
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Great location, lovely views and friendly team. Special recognition to Diego the Front of House Manager who drove two shirts that I left behind to another hotel rather than have them crushed by courier
Dear Keith,
thanks so much for your review! I'm delighted you had a nice stay with us, enjoyed the in-town serene location and the highly attentive & genuine services provided by the team. I look forward to sharing your praises with Diego and I am glad we were able to assist with your shirts.
We hope to have the pleasure of welcoming you back again soon.
Kind regards,
Suzannah Toomey
Quality Support
We stayed two nights at the St Moritz at the tail end of our honeymoon. Overall the experience was mixed - the rooms are spacious and nicely decorated and the hotel is very conveniently located near the heart of Queenstown. The restaurant also has a very pleasant view of the lake and the standard of breakfast was good. However, there were a few aspects of the service that fell below expectations. Firstly, despite including a note in our original booking, there was no acknowledgement whatsoever of our honeymoon (in contrast to other accommodation during our trip). Secondly, the valet parking is compulsory (and very expensive at $35/night). There was very little warning of this in advance, and it created a really poor first impression upon check-in. The valet system also seemed to be a bit disorganised, as we weren't properly notified each time the car was ready - the car was just parked in front of the lobby unattended, with the keys in it. There were a few other glitches during our stay (e.g. we had been offered buffet breakfast for $1 on our first morning, but not for the second?). As a result we would be pretty hesitant to stay here again.
Dear Jane,
Firstly, congratulations on your recent wedding! I’m sorry that we missed this important acknowledgement. Thank you though for your and your generous comments regarding our décor, the comfort of the room and of course those wonderful views from our restaurant Lombardi.
I’m sorry that you felt there were some shortcomings, especially around our paid valet service and breakfast. Both will be addressed with my team as part of our regular service improvement activity. I trust you had safe onward travels.
Kind regards,
Jo Finnigan
General Manager
Stayed 3 nights. Room was clean and well positioned. Close to town (5min walk)
Comfy beds.friendly staff. They give you lots of little extras that make this hotel a step above the rest. Restaurant served good italian food. Cant fault this place
Will definately go back
Dear Vasanti,
thank you so much for your review and top rating! I'm thrilled you loved the convenient location, the comfort of the Sofitel MyBeds and our team's warm and attentive services. I look forward to sharing your praises with our staff and hope we have the pleasure of welcoming you back into our place again soon.
Kind regards,
Marina Silva
Operations Manager.
Great room with comfortable bed. Great atmosphere. Staff were very courteous and professional. I visited here with my friend.The experience was certainly amazing. Good budgeted hotel in new Zealand. Definitely will revisit here!
Dear migdaliaDominguez,
thanks so much for your review! I'm delighted you had a wonderful stay and am thrilled to see your top rating! It's great you enjoyed the comfort of the Sofitel MyBeds, highly attentive & genuine services provided by our team. I look forward to sharing your feedback with the team and hope we have the pleasure of welcoming you back into the hotel again soon.
Kind regards,
Marina Silva
Operations Manager.
