From our arrival when we were treated as special,the amenities and service was outstanding. Lovely rooms with great bathrooms. A very nice bar and restaurant and location close to town. Feel very much at home here. Will definitely return.

Upon arriving it looks like a warm and cosy luxury hotel. Staff provide great service and helpful.

The room;
The adjoining door in the room was left unlocked and it was obvious someone had been coming onto the room. We had it locked and someone still kept trying to come through so there was no sense of security.

Paid for an alpine view suite- 75% of the view was another building. Dont bother upgrading to this room.

Rooms were very basic and lacking. Not expected when you pay close to $400 per night.

Don't get me started on the valet parking. $20 a day and they add a bottle of water just to sweeten the deal /s.

Would rather have saved money and stayed in a hostel.

Trip advisor review St Moritz

Let me start by saying I'm very undecided how this review is going to go.
Upon arrival at the St Moritz I was greeted like any normal hotel, ok, fine that's normal.
At check in I asked if I could possibly upgrade to a lake view room if the hotel wasn't full. The receptionist informed for that there was a group of 150 booked for the next few nights and I could have the room upgraded from Friday night when they had left but at a $70 a night upgrade fee. So I politely said ok thank you I'll think about it.
I was placed in room 302.
The hallway walking down to my room was super old and opening my door with an actual key kept that feeling.
Walking into my room though I was pleased with the room. They had done the bathroom up nicely. (Great shower pressure) so that makes it great after you come back from a long day skiing. The bed is really comfortable although when you put 2 single beds together that are old you get that spot in the middle that sticks up hard and sucks when u want to cuddle your partner. Pillows, sheets and blankets are great though.
The air conditioning is old and works but is super loud to go to sleep too.
Going to breakfast is fine. It's got an ok selection of food but at $26.50 for continental breakfast way over priced. Tip would be to be organised with your own breakfast or go into town. Great view of the lake and mountains though.
The amount of people that where having breakfast in the restaurant was making the staff super stressed which made my breakfast not so relaxed. (Staff looked like students who come and go with no experience in hospitality at all.) We got placed directly beside the espresso machine for breakfast. (Have u ever sat directly ,30cm from, a machine trying to have a conversation and eat )
The second morning was when the big group of guest arrived and we had a letter placed under our door informing is not to go to breakfast between wed 6:30am-7:45am and thurs 7-8:15am. When we did arrive at 7:30am to have breakfast we where asked if we had got the letter not to turn up at this time. How ridiculously rude!!!! I told them I can't just change my plans to suit them as I was getting picked up on an 8:30am bus to go skiing.
St Moritz if you can't handle breakfast for the guests that are staying in all of your rooms why are you running a business?
The first night I was woken up by walking above my room... Thought someone was just in a room above me and I let it slide from making a complaint.
The next night though the noise above me was loud. I later went to see what was actually above my room and it is a small wooden walk way and some bins that the staff use. (Pic attached)
So I went to reception the next morning to ask to get my room changed as I was being woken up now twice in 2 nights. They said they would see what they could do.
(Now they are just thinking I'm trying to move rooms without paying an upgrade fee as I asked upon arrival) not the case I just wanted to sleep in a quite room without someone taking bins out above me. They then proceeded to tell me I could change rooms but it would be a $70 room change per night fee. Then I said no I don't want that. So I was then sitting in the lobby and I'm assuming who was a duty manager came over to me telling me he could change my room now for just $55 per night. What a joke. I'm now not happy at all. I'm not happy with this ridiculous noise above my head and they can't do anything about it.
Only thing I can do is write this trip advisor story to inform you all of the experience I had and that if I had a choice again and I'm coming to Queenstown, (which is amazing) Go stay at the Sofitel, Crown Plaza or the Novotel. Not only are they in better locations for the Queenstown town but you don't have to walk up a very steep hill to get back to your room and they are the same price if not cheaper.
I give this place 2 stars. The only reason it's not 1 star is because the room was actually nice.
Will never return... and you could have just changed my room St Moritz.
(Pictures attached of bins and walkway directly above my room and letter given to avoid breakfast at instructed times)