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“Very sub-standard indeed”

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Rydges Lakeland Resort Hotel Queenstown
Ranked #50 of 58 Hotels in Queenstown
London, United Kingdom
Level 5 Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Very sub-standard indeed”
Reviewed February 17, 2014 via mobile

I'm not sure which hotel the last reviewer stayed at as it's clearly not the same place. This hotel is for budget hotel seekers who feel the need to pay over the top. It's aweful and expensive. I asked for a lake view and got a hotel-top car park with the lake in the distance. The rooms are dated and horrible, the reception staff and unfriendly and untrained and the shower pressure is a mere dribble (the same as Wellington Rydges, it must we a hotel policy).
Beds are comfortable though and comparatively new but I will never stay in another Rydges again.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank trickydickdicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this review, March 17, 2014
Hi there, thank you for your recent posting..I appreciate your feedback, therefore giving the team and myself a clear objective in our continued pursuit of service excellence. Please be assured that I will be discussing your feedback with the relevant Department Managers to ensure our improvement in these areas.

Please accept my sincere apologies for the inadequacies you experienced during your recent stay.

Regards
JM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (649)
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Auckland, New Zealand
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 16, 2014

Rydges is a lovely hotel with really good service staff. The rooms are great quality and worth the price. Nothing too flashy but when in Queenstown there's too much to do to worry about what the room is like. It has everything you'd need and I have stayed here on multiple trips to Queenstown.

Room Tip: Always choose a lake view room! Amazing!
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 16, 2014

Superior lake view double rooms on the 9th floor are large and have a view of the lake. However they are just standard hotel rooms, and a little dated at that. The staff were not friendly, not helpful and frankly a bit rude. I would not recommend this hotel, especially for the price.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatstaHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this review, March 17, 2014
Hi there, thank you for your recent comments..Please be assured that I will be discussing your feedback with the relevant Department Managers to ensure our improvement in these areas.

I take all guest comments and experiences very seriously and rest assured remedial action has been taken to address your concerns.

Once again, thank you for your comments. Guest feedback is important to us and very much appreciated.

Regards
JM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
christchurch
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 15, 2014

Our first room was a budget room which was not bad for budget plus we had the pool right outside our door and we did get a bottle of wine on the house after arrival which was nice, the only thing i have to say about this room is that there are no plugs beside the bed and no plugs in the bathroom which was quite inconvenient.
The 2nd room we had booked only because the budget wasn’t available was a deluxe double with lake view now we paid $275 for this room including breakfast (budget was $135) and i didnt see alot of difference between the 2 ....king bed, lakeview, minibar and plugs in the bathroom that was it the shower was actually worse in this room the budget shower was better and i paid double the price.
Breakfast was good nice selection. In terms of service the staff were friendly but when its busy there is usually only one person on or someone is hanging out the back but dont come out to help when there is quite a few people waiting.
Overall despite what i have read on trip advisor it was better than i expected just a bit overpriced.

Room Tip: Stick with a budget room if you are on a budget dont bother to upgrade to a nicer room as its not mu...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwichic77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this review, March 17, 2014
Hi there, thank you for your recent comments..Your feedback is very much appreciated and will be discussed in our upcoming Guest Services Meeting to ensure improvement in the areas you mentioned.

I do trust you otherwise enjoyed your stay and that we will have the opportunity of welcoming you back to Rydges Lakeland Resort Queenstown in the near future.

Once again, thank you. Guest feedback is important to us and very much appreciated.

Regards
JM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level 6 Contributor
134 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 10, 2014

I knew when I booked that I had a standard room and the price for the room for a room in Queenstown was reasonable, but I would certainly not recommend this hotel to anyone. Location is good. A bit outside the town centre, but only a 10 minute walk and if you have a room with lake view, the views will be stunning. The standard rooms are at the back and this is mentioned at the time of booking. to be honest the website also does not mention that there is airconditioning, but this is really needed. The heat in the room was like a sauna, so it was really necesarry to open the windows, but it gets noisy in Queenstown, so this was not really the solution. Unless there will be airconditioning in the rooms I would not go back to this hotel. When requested, a fan was available, but I only stayed there one night, so no option for me.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 9, 2014

Best decision ever made!

Wedding reception at Clancy's room: perfect size for our 24ppl group and full of light with astonishing views.

Lorena, the events manager, was just brilliant. We felt like we were taken care of by a loving relative or friend. She made our every idea possible and all of our dreams come true.

All the staff was so very helpful, working hard to make our wedding day special and unforgettable. We received so many great comments from guests on the choice of the venue.

I don't know much about rooms quality as we did not stay at Rydges in Queenstown. But the location is perfect and we only had positive experiences there.

We got so much more for our money! It is beyond words. Of all the Qtown vendors involved in our wedding, Rydges was THE best by far. I can't stop raving about it to everyone. And I rarely rave about things.

I highly recommend choosing Rydges as your reception venue!!!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sindy_q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this review, March 17, 2014
Thank you for posting your comments..Guest feedback allows us to improve our services and reward our outstanding team members. I was delighted to read the your day was to your expectations which would have to be the most important day for you both. I will pass your feedback on to the team so they can read how pleased you were with the service they provided.

Take Care and Thankyou
JM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taupo, New Zealand
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 6, 2014 via mobile

We always stay at Rydges Queenstown as the rooms are always clean and tidy and the staff are always friendly and helpful. Yes, an upgrade is needed, however it is a large hotel which will take time, and more importantly, lots of money! The location is great and is right across from the lake. It is close enough to town, but far enough away to avoid night time noise. Perhaps the word "Resort" is misleading to a lot of people so their expectations are somewhat different to when they actually arrive.

Stayed January 2014, traveled on business
Helpful?
Thank feezills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this review, March 17, 2014
Hi there, thank you for your recent comments, I will endeavor to pass on your feedback to the team.

Regards
JM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Lakeland Resort Hotel Queenstown

Property: Rydges Lakeland Resort Hotel Queenstown
Address: 38 - 54 Lake Esplanade, Queenstown, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Rydges Lakeland Resort Hotel Queenstown 3.5*
Number of rooms: 255
Official Description (provided by the hotel):
Contemporary multi-story hotel overlooking Lake Wakatipu, 400 meters from town center. ... more   less 
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Also Known As:
Rydges Lakeland Hotel Queenstown
Rydges Lakeland Queenstown

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