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“Great price, Great Location”

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Rydges Lakeland Resort Hotel Queenstown
Ranked #51 of 59 Hotels in Queenstown
Reviewed June 28, 2013

What a great find. We have stayed in many hotels in Queenstown, and this hotel maintained the quality experiences we have had. The staff were friendly and helpful, providing safe and secure storage for our bikes over night. Our room was well appointed and quiet. The included breakfast in our "deal" was of good quality and had beautiful views of the lake. The Bar staff were very friendly and helped us access wireless internet. We enjoyed the walk to and from the town centre, taking in the crisp alpine air.
We will certainly be back again.

Room Tip: Great Sauna!
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  • Stayed: May 2013, traveled with family
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Thank Buckoinchch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,375 - 1,381 of 2,135 reviews

Reviewed June 27, 2013 via mobile

We stayed one night here on winter festival weekend. An easy 5-min stroll from town along the lake, spacious room. Bathroom was a bit dated but the furnishings were nice and modern. The hotel seems to have two parts to it so access to the 'back' where our room was, was via 2 lifts which was a bit odd. But all in all a great place to stay. It will be our regular place now.

  • Stayed: June 2013
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Thank WellingtonNZMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013 via mobile

I'm staying here for 7 nights, booked through an agent and I have to say the only thing impress about the hotel was the location. The view is remarkable but that's about it. There were no parking available when we need to check in the hotel. There were not enough receptionist at all even though there were a queue considered the hotel is booked out for conference at the moment. The receptionist was cold, unfriendly, did not bother to say anything, almost like a machine actually. The room was small, luckily when we asked for one more bed, they delivered very quick. There was no wifi in the room. Only down at the reception, or at the bar but you have to pay. There were no changing room so literally have to walk to the spa either in the towel or walk back to the room soaking wet and pass the bar. The breakfast was ridiculous, I don't even know where to begin. It was overpriced as in 19$ pp for hot dogs, scramble eggs and some hot choices. All either really really salty or not hot enough. Too many cons, I'm not going to come back.

  • Stayed: June 2013
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1  Thank Kyothu D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this reviewResponded July 10, 2013

Hi there, thank you for recent comments..Please be assured that I will be discussing your feedback with the relevant Department Managers to ensure our improvement in these areas.

I take all guest comments and experiences very seriously and rest assured remedial action has been taken to address your concerns.

Once again, thank you for your comments. Guest feedback is important to us and very much appreciated.

Regards
JM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

We are staying on the Ground floor in a twin style hotel room. The room is fine - actually bigger than most hotel style rooms. We have a view even though we are located on the ground level. Heating all good. Great pizza! Spa working yay! All happy. Hoping our next 6 days in the junior suite (changing rooms) is just as pleasing and i can write another positive review. Oh and hardly a walk in to town - nice 5 mins stroll along the water!! Yes it is an older building so things are dated but nothing at all to complain about unless you are fussed on modern decor.

  • Stayed: June 2013
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Thank MelV1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

After reading some dodgy reviews I gave Rydges the benefit of the doubt after contacting the hotel with my concerns.
However, I should have followed my gut....Although we were in a deluxe room, apart from the view there was nothing deluxe about it.
Worn and old carpet, very dated furniture, no power point in the bathroom, and had to make repeated requests to have tea and coffee re stocked. Bathroom was very small. Only small issues, I know, but hello how hard is it to stock up. Asked for a late check the 2nd day there, and lucky I checked on the morning of departure as there was no note on our room.
On a positive note the room from our 2nd floor room was breath taking, and the hotel is located is just a quick 7 min walk to central Queenstown. Room heater worked really well, and on the odd night had to turn it off, we were cooking.
We ate at the bar a few nights and found the staff great and friendly, the lounges by the fires are a real treat.
Give the breakfast a miss ... we ate once, and decided to head to the local super market and stock up on cereal and yoghurt.

  • Stayed: June 2013, traveled with family
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Thank TCTGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this reviewResponded June 25, 2013

Hi there, thank you for your recent comments..Your feedback is very much appreciated and will be discussed in our upcoming Guest Services Meeting to ensure improvement in the areas you mentioned. I take all guest comments and experiences very seriously and rest assured remedial action has been taken to address your concerns.

Once again, thank you for your comments. Guest feedback is important to us and very much appreciated.

Regards
JM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

We stayed at this hotel because of its locations looking directly at lake wakitipu as well as its proximity to town. The hotel is okay but it is dated. Our beds were extremely uncomfortable and even the kids had trouble getting to sleep on them. There was a noise like a generator that came on periodically through the night. There was no service to the room when we returned at night, having been out for 10 hours. When we checked in the two people at the desk were looking at each other trying to get the other to serve us. When we checked out we were asked if we used the mini bar, I said no and he said good bye.
This is a classic hotel that needs the hotel inspector. Toilet wasn't flushed, nowhere to change at the spa and so we had to walk past the restaurant and bar in our towels.
They certainly didn't lie about their view but it seems to me that this is all this hotel has going for it.

  • Stayed: June 2013, traveled with family
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Thank SusanS562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this reviewResponded June 25, 2013

Hi there, thank you for your recent comments..Please be assured that I will be discussing your feedback with the relevant Department Managers to ensure our improvement in these areas.

I take all guest comments and experiences very seriously and rest assured remedial action has been taken to address your concerns.

Once again, thank you for your comments. Guest feedback is important to us and very much appreciated.

Regards
JM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

This is a terrific hotel, my room had a terrific view of the lake and the stunning view of the mountain. Room very clean. My only complaint wood be the taps in the bathroom, they where very hard to turn off and were nearly unserviceable, not what I would expect from a Rydges Hotel. Staff helpful.

Room Tip: Get a lakeside view only
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  • Stayed: June 2013, traveled as a couple
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Thank ChrisDHobart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this reviewResponded June 25, 2013

Hi, thank you for your recent comments..Feedback such as yours enables us to continually improve our product and service.

I do apologise for maintenance issues that were evident. Please be assured that remedial action has been taken by our maintenance department to address your concerns.

Regards
JM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Lakeland Resort Hotel Queenstown

Address: 38 - 54 Lake Esplanade, Queenstown, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Queenstown
Price Range: $113 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Rydges Lakeland Resort Hotel Queenstown 3.5*
Number of rooms: 255
Official Description (provided by the hotel):
Contemporary multi-story hotel overlooking Lake Wakatipu, 400 meters from town center. ... more   less 
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Rydges Lakeland Hotel Queenstown
Rydges Lakeland Queenstown

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