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“View view view” 4 of 5 bubbles
Review of Rydges Lakeland Resort Hotel Queenstown

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Rydges Lakeland Resort Hotel Queenstown
Ranked #48 of 57 Hotels in Queenstown
Kailua, Hawaii
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“View view view”
4 of 5 bubbles Reviewed February 16, 2013

The view from a deluxe lakeview room is amazing! Absolutely beautiful. The lobby and customer service at this hotel is outstanding. However, the room leaves a lot to be desired. The furniture seems to be about 20+ years old and falling apart. Housekeeping never replaced bathroom toiletries that had been used and fortunately I brought shampoo of my own. If you can get past the run down furniture I would definitely recommend this hotel. It's a five minute walk to town so very quiet at night and free internet in the bar.

Room Tip: Get a lakeview room. You won't be disappointed!
See more room tips
  • Stayed February 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlohaGail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,968 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (632)
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English first
Melbourne, Australia
Level Contributor
84 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed February 15, 2013

Our 4 person room had an absolutely stunning view of the lake and is in a pretty good location. But the whole thing is outdated and in need of a bit of a refurbish. The staff weren't particularly friendly and most of the service, policies and procedures were awkward, unhelpful or just downright illogical. The upstairs spa and the wifi in the bar didn't work. Internet and food are overpriced. I guess the rooms aren't bad value, but you could certainly do better for the price in Queenstown. This branch of Rydges needs to lift its game.

  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Jesse D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this review, March 3, 2013
Hi, Please be assured that I will be discussing your feedback with the relevant Department Managers to ensure our improvement in these areas.

I take all guest comments and experiences very seriously and rest assured remedial action has been taken to address your concerns.

Please accept my sincere apologies for the inadequacies you experienced during your stay.

Regards
JM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
80 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed February 15, 2013

I chose this hotel based on its location, its opposite the lake with a lovely beach thats not the "main beach" so you can go over and lay a towel swim and enjoy the peace of lhe lakeside. The view of the lake and the Remarkable is, fantastic. Its only a short walk 10min along the shore line pathway to the city/shopping/cafe. My husband and I stayed here for 4 nights . During this whole time one of the lifts was not working, however on the last day finally it was fixed. This I must say really annoying as the que and wait for the lift was quite long, as we were on the 7th floor so no running back to the room to get sunblock. The hotel was a bit old and could do with some renovations. The room was comfortable, the bed great, and they supplied toileries, and a hairdryer in the bathroom. There is a fridge in the room, and coffee and tea making facilitates.

Room Tip: Choose a room on a high floor over looking the Lake.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tunn-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this review, March 3, 2013
Hi, thank you for your recent comments.. Your feedback is very much appreciated and will be discussed in our upcoming Guest Services Meeting to ensure improvement in the areas you mentioned.

I do trust you otherwise enjoyed your stay and that we will have the opportunity of welcoming you back to Rydges Lakeland Resort Queenstown in the near future.

Once again, thank you. Guest feedback is important to us and very much appreciated.

Regards
JM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed February 15, 2013

The best part of the review is that right now I am sitting at the property :)
Pros -
1) good location near beach street and queenstown mall
2) clean and tidy

Cons -
1) the website says deluxe lakeview room can sleep upto 4 people, guess they mean 2 on the bed and 2 in the toilet or in the balcony!! The room is tiny, which is fine but the website needs to change, this is not an offering for backpackers
2) the shower didnt work, checked in at around 9 and there was no support staff or a handy man, the problem got resolved next day, in the meantime they very kindly offered me a free shower in the reception bathroom, so nice ;)
3) parking is free, great!! One of the reception guys asked me to park in the taxi bay as there was no parking, but next day at 8 AM I get a call to move the car or else they will have to tow it away - first time in my life I am hearing this - somebody from hospitality industry threatening the customer!!
4) The 25 NZD breakfast is very very average - fruits, cereals, couple of cold cuts, scrambled egg ( no live egg counter) and the regular sausage and hash brown....

There are a few really nice self contained accommodations on the same road must check them

Room Tip: All rooms are non ac and tiny, try and get a junior suite if u r looking for a luxury stay!
See more room tips
  • Stayed February 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Atul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this review, March 3, 2013
Hi, thank you for your recent post.. Your feedback is very much appreciated and will be discussed in our upcoming Guest Services Meeting to ensure improvement in the areas you mentioned.

Please accept my sincere apologies for the inadequacies you experienced during your recent stay.

Regards
JM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Queenstown hotels

Lexington, Kentucky
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed February 13, 2013

We stayed here because my companion was attending a conference that was held in this hotel. The pluses: we had a wonderful superior room, which was huge. A balcony looked out over the water - amazing view and right across the street to the most beautiful scenery and walkway into Queenstown - less than 5 mins.
Minuses: staff not helpful, and somewhat rude. Food at the hotel: awful - but there are plenty of great restaurants in town. The hotel needs new carpeting, new furnishing, new decorating...new everything! It is tired, worn and dated. The only thing it has going for it is location, location, location. Otherwise, it is a bust. If it were not for the conference, would have stayed else where.

  • Stayed February 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank snommis416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this review, March 3, 2013
Hi there, thank you for your recent comments.. Please be assured that I will be discussing your feedback with the relevant Department Managers to ensure our improvement in these areas.

I take all guest comments and experiences very seriously and rest assured remedial action has been taken to address your concerns.

Once again, thank you for your comments. Guest feedback is important to us and very much appreciated.

Regards
JM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed February 11, 2013

Compared to other Rydges Hotels that we have stayed in this one is definately of a much lower standard. This hotel is in dire need of renovation and there was need for cleaning standards to be improved upon - everything appeared grubby and uncared for, from dead flies on window ledges to mouldy bathrooms, chipped vanity units and bedroom furniture. The chairs in the lobby and bar area were literally thread bare as were carpets in places. We originally booked a king bed lake view room, on checking in we were given a room on the 4th floor - great views of the lake but the room was next to the elevator so we requested a change of room, the staff member at the front desk was very polite and helpful and moved us to a room on the 2nd floor (208) - this room had two double beds instead of a king but was much bigger and lighter than the king bedded room. The beds unfortunately were also in need of replacing - mattresses were lumpy and saggy and we found this to be the case on both of the seperate nights we stayed, Room 207 was the room we were given on our return and both have good views of the lake. Staff were friendly and efficient and the location is very good. However, this hotel is not good value and you can certainly get more for your money elsewhere in Queenstown.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TTEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this review, February 12, 2013
Hi there, feedback such as yours enables us to continually improve our product and service.

I do apologise for the obvious displeasure you experienced with your accommodation. Our hotel is earmarked for refurbishment in the near future. Once this is completed, all our rooms and facilities will be up to the expected standard.

Again, I must apologise for the less than satisfactory stay with us and I hope to welcome you back to Rydges Lakeland Resort under more favourable circumstances.

Regards
JM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mapua, New Zealand
Level Contributor
255 reviews
207 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
3 of 5 bubbles Reviewed February 9, 2013

The location of the hotel is good, and a short walk to restaurants and shops. The view from our room was lovely and I guess for what we paid it was ok value but our room was very run down. The hotel is very overdue for renovation. We had to turn the fridge off at night as it was so noisy and there was a horrible noisy fan in the bathroom that we could not turn off. We purchased wifi but it was too slow to use. The price of the internet was far too high. We would not stay here again.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bevchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin M, General Manager at Rydges Lakeland Resort Hotel Queenstown, responded to this review, February 12, 2013
Hi there, thank you for your recent comments.. I do apologise for the obvious displeasure you experienced with your accommodation. Our hotel is earmarked for refurbishment in the near future. Once this is completed, all our rooms and facilities will be up to the expected standard.

Again, I must apologise for the less than satisfactory stay with us and I hope to welcome you back to Rydges Lakeland Resort under more favourable circumstances.

Regards
JM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Lakeland Resort Hotel Queenstown

Property: Rydges Lakeland Resort Hotel Queenstown
Address: 38 - 54 Lake Esplanade, Queenstown, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Rydges Lakeland Resort Hotel Queenstown 3.5*
Number of rooms: 255
Official Description (provided by the hotel):
Contemporary multi-story hotel overlooking Lake Wakatipu, 400 meters from town center. ... more   less 
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Also Known As:
Rydges Lakeland Hotel Queenstown
Rydges Lakeland Queenstown

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