We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent VIEWS ....& tht was it..”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Mercure Resort Queenstown
Ranked #27 of 57 Hotels in Queenstown
Certificate of Excellence
Reviewed March 11, 2011

...looks are deceiving - pretty much sums up this hotel...

....from the front entrance to reception/dinning area - refurbished - almost new
....beyound this point....no comment ;-(((

....one of the young ladies at reception/Sunday had abit of an attituade....spoke to me like i didnt understand english/patronising....when I addressed this issue with her....she was quick to change the tone of her voice /the way she was speaking....VERY RUDE!!!

  • Stayed: February 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank brownwillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MQR, General Manager at Mercure Resort Queenstown, responded to this reviewResponded March 22, 2011

Thank you for your comments in regard to your recent stay.
I am very disappointed you were not happy with your experience on your stay.
Our hotel is renowned for our friendly staff and so it was with disappointment I read you have encountered a team member whom you felt had displayed discourtesy towards you. This is unacceptable and I wish to investigate this issue further.
I can affirm this is certainly not a comment I have heard before as we host visitors from every country in the world and they are impressed by our very friendly service.
I ask if you could contact us directly to discuss your comments. Please contact Caz Vance, Hotel Operations Manager on 0800 655 557 or email us your details so we may contact you on h1994@mercureqtn.co.nz.

Kind regards,

Paul Clark
General Manager
Mercure Queenstown Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,427)
There are newer reviews for Mercure Resort Queenstown
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,183 - 1,189 of 1,427 reviews

Reviewed March 9, 2011

Good size room, clean, well equipped but the most uncomfortable bed we had in our tour of New Zealand- soft and no support. Amazing views from restaurant and the food was very good. Express breakfast also good value. Hotel is a bit away from city centre but shuttle bus stops at hotel entrance, is quite frequent and reduced rate for hotel guests. On check out reception staff initially refused to accept that we had paid in advance. When proof was supplied and they rechecked, our bill was amended with no apology and a lack of grace that was very untypical of our usual experience in NZ.

  • Stayed: February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rolin22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2011

Nice clean rooms with air con – we had a view of the Incredibles (mountain range). The hotel has a heated pool and a sauna. The bus stops in the hotel grounds if you want to go into town (or you can walk but its uphill on the way back), the hotel has an arrangement with the bus company for a return ticket for $5 – just make sure you remember to press the button for it to stop on the return journey.

  • Stayed: January 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank _En__Kay1_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Accor traveler
invercargill
1
Reviewed February 19, 2011

  • Stayed: February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 17, 2011

  • Stayed: February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Waterdropout
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Picton NSW
31
Reviewed February 12, 2011

Perfect room ...plenty of space to move around in ....best view in the world (or any other country)
can not believe we were given such a room on an accor booking

  • Stayed: January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
christchurch
1
Reviewed February 9, 2011

We booked two double beds room this hotel.(no view room)
But at that time, the staff upgraded my room ( lake view room). wow~!
The room's view is very wonderful, and room was clean.
All towel, shampoo, soup etc... were prepared 4 each. (we were 4 people.)
and the staffs were kind.
it was nice stay.

  • Stayed: January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Queenstown hotels
1.2 mi away
Novotel Queenstown Lakeside
Novotel Queenstown Lakeside
#20 of 57 in Queenstown
3,169 reviews
1.0 mi away
Crowne Plaza Queenstown
Crowne Plaza Queenstown
#18 of 57 in Queenstown
1,468 reviews
0.2 mi away
Heritage Queenstown
Heritage Queenstown
#22 of 57 in Queenstown
1,595 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Hotel St Moritz Queenstown - MGallery Collection
1.7 mi away
Pounamu Apartments
Pounamu Apartments
#11 of 57 in Queenstown
1,407 reviews
1.4 mi away
Scenic Suites Queenstown
Scenic Suites Queenstown
#23 of 57 in Queenstown
893 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Resort Queenstown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
Price Range: $106 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Official Description (provided by the hotel):
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Orbitz, Agoda, Priceline, Hotwire, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your Mercure Resort Queenstown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing