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“Out of town hotel with 'Remarkable' views”

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Mercure Resort Queenstown
Ranked #26 of 58 Hotels in Queenstown
Certificate of Excellence
Bewdley, United Kingdom
Level 6 Contributor
202 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 373 helpful votes
“Out of town hotel with 'Remarkable' views”
Reviewed August 15, 2010

This is a great out of town hotel with fantastic views of the lake and surrounding mountains, if you are on a budget stick with the cheap, no view, rooms because you can still get the same views from the public areas of the hotel.

The hotel is up a very steep hill so if you decide to go out for a walk be prepared for the climb back.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TWMC2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,390 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (284)
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English first
Melbourne
1 review
Reviewed August 9, 2010

I came here with a friend for a skiing holiday and our experience in this hotel was pretty disappointing given that it is a 3.5 star rated hotel.

The bathroom had mould in it and our carpet was not vacuumed once during our week-long stay.
The check-in staff lied to us about getting a free upgrade.
The spa was lukewarm at the best of times.
The hotel advertises that it gives 30 minutes of free internet access to each guest per day - we were not offered that service and instead we were charged for it each time we used it.
My recommendation is to stay somewhere closer into the center of town (Mercure is 30 minutes walk away) and somewhere that delivers what it is supposed to.

  • Stayed July 2010, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redlegs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McComb, Ohio
Level 6 Contributor
192 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed July 13, 2010

The Mercure Resort seemed like a great place with a nice view until we got in room. Once we opened the door the room smelled musty and there was mold growing in the tub area.

Once you got use to the smell then you discovered the lumpy mattresses that should have been replaced years ago. I could almost feel the springs coming through the cover of the mattress. The bed spread was also stained and in bad shape.

  • Stayed July 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agoura, California
Level 5 Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 3, 2010

Great view from lakeside room. Jacuzzi not warm all 6 days we stayed - even after complaining every day. Staff is helpful. 30 mins/day of free Internet (or 1st 8MB (ie 1 photo)).
There is a shuttle service to hotel but car is recommended because it's out of town and up a hill.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Briley11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Invercargill, New Zealand
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 6, 2010

We stayed here for 3 nights and look forward to going back. If you want something flashy then this isn't the place for you but if you'd like a room with all the basics and that's immaculately clean, then stay at the Mercure. There's very few places that you don't have to pay extra for a spa, so having unlimited usage of the outdoor spa was a great bonus too. We dined at Vista restaurant which I was also impressed with. The food was good and reasonably priced - kids meals $10 and kids desserts $5. Overall, I would be very surprised if you could find better value so I definitely recommend.

  • Stayed June 2010, traveled with family
    • Value
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Helpful?
Thank nailz6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 10, 2010

We booked to stay here on Wotif for 2 nights - our booking was supposed to include free drinks upon arrival but these were not forthcoming. We had stacks of luggage but there were no offers of assistance from staff. We ended up grabbing the luggage trolleys and carrying it all in ourselves. The hotel had 'free' parking which was basically in the main carpark out the front if there weren't too many other cars. The hotel had a musty smell and was in need of an update. Our room was OK but the bathroom was small and definitely in need of a renovation. Unfortunately the beds were really uncomfortable - so much so that we booked another place to stay for our second night even though we knew we wouldn't get a refund for this place. When the whole family woke up with sore backs after sleeping intermittently we knew we couldn't do it again another night! Unfortunately I couldn't recommend this place.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank leez6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, Scotland.
Level 5 Contributor
44 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 24, 2010

Stayed here for a few nights in June 2009, got a good rate through hotels.com and decided to go for the lakeview room as it was only a few pounds extra. Views from rooms are simply stunning, well worth the extra! Rooms not flash but cosy,spacious and homely. Nice lounge areas and reception staff were always very friendly. Didnt have time to try the restaurant unfortunately as QT has so much going on but we loved the Mercure. Try the burger restaurant called something like "Fergburger" in town, absolutely packed classy (!) takeaway that doesn the most amazing food, the biggest burgers Ive evers seen, you only need one to share, we went twice! We also went to a little place just outside town which had private hot tub rooms which you rented for an hour or so with retractable roofs to look out at the night sky, very romantic. Loved Queenstown, Loved the Mercure.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Resort Queenstown

Property: Mercure Resort Queenstown
Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Queenstown
#24 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Official Description (provided by the hotel):
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

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