Terrible stay. This was supposed to be our getaway stay in new zealand but mercure messed up our booking from the start. Booked a king room (got a double), booked breakfast as an extra (mercure website never processed payment for this so it wasnt included). The room was "refurbished" yet the old doors had been painted and the refurb had been done cheaply. The spa was broken, the sauna set off the fire alarm as it was broken and heated up without cutting out. Location not clear on the website (its a bus ride away from queenstown and set on a steep hill). Stairwell had broken rail, lift was broken. Reception staff did not comunicate with each shift which lead to poor communication and just added to the frustration. One girl in particular on reception had a terrible attitude. I would never stay here again and will deter all our friends from doing so. Book elsewhere people!
- Official Description (provided by the hotel):
- Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more less
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- Also Known As:
- Mercure Resort Queenstown Hotel Queenstown
- Mercure Hotel Queenstown
- Mercure Queenstown