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“Not as expected but still good” 4 of 5 bubbles
Review of Mercure Resort Queenstown

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Mercure Resort Queenstown
Ranked #26 of 57 Hotels in Queenstown
Certificate of Excellence
Toowoomba, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not as expected but still good”
4 of 5 bubbles Reviewed July 27, 2014 via mobile

We did expect a bit more for the name but it was still good. The view was the most incredible part!!! I would highly recommend a lake view room on either 3rd or 4th floor.
The service was excellent, all the staff very friendly.
The breakfast was so good. Big selection and very fresh.
Only downfall was the rooms are dated and the bathrooms daggy. No exhaust fan in bathrooms.
Free wi fi in the bar

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Coghills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, July 29, 2014
Dear Coghills, Thank you so much for your review. We are so pleased you enjoyed the views and location and your stay in general. We hope to upgrade our bathrooms in the near future. We do hope you return to us on your next visit to NZ!. Kind regards, Michelle Dent, Mercure Queenstown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,308 reviews from our community

Traveler rating
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    579
    220
    70
    33
See reviews for
345
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70
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 23, 2014 via mobile

My boyfriend and I went to queenstown to have a lovely holiday and Mercure fulfilled our dreams and gave us the service and friendly hospitality that is so hard to find in Australia. Loved EVERY second, no matter how "outdated" the room was. - Alana, Perth.

Stayed July 2014
Helpful?
1 Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, July 29, 2014
Dear Alana, Thank you so much for your great review. It was a great commendation that whilst some of our public areas, rooms and facilities are of the more “senior age” variety they are still very workable and pleasant to be in and around! We look forward to seeing you return to us soon, Kind regards, Michelle Dent, Mercure Queenstown
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Sydney
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 21, 2014

My son and I stayed 5 nights at the Mercure for a ski trip. The hotel was booked through an agent, and I was advised I would not receive any frequent flyer points, nor would I accumulate an Accor points. This was disappointing. Check in was swift and efficient, and very helpful in explaining how to go about arranging ski equipment in town, and supplied a bus timetable. The public transport bus costs about $6 per return trip to the town centre, and is necessary as the hotel is a little out of the way. A walk to the town centre takes about 20 min, all downhill. However getting back is about 40 min, all uphill, and a killer for the no so fit. The room was large, as were the twin beds, which were almost like double beds (perhaps they were). There were two large built in shelves to accommodate two suitcases next to each bed which was very good. The bathroom was very tired, even though it had recently had a paint (blue painters masking tape was still visible around the fittings). They were clean, but tapes and shower dripped. Rooms were heated and insulated very well though.
Breakfast in the restaurant was good, standard selection of foods, but also catered towards asian tastes with noodles and congee. It was probably better than a number of hotels I've stayed at.
Staff were friendly, and no real complaints. Would I stay here again? Yes.

  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank karabatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, July 29, 2014
Dear Karabatraveller, Thank you for your great review. The best comment we can have as hoteliers is that you will come and stay here again. We are thrilled you enjoyed all the staff and the facilities here at Mercure. We have taken your points regarding the bathroom seriously and will be addressing this presentation of the bathroom immediately. We look forward to welcoming you back, Kind regards, Michelle Dent, Mercure Queenstown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton & Waikato Region, New Zealand
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed July 21, 2014

As previous reviews have stated, this hotel needs refurbishing. Our room was adequate, but the bathroom was very outdated. The view of the lake and mountains was stunning, but unfortunately also overlooked a very sad looking pool area. The staff member on the front desk was lovely and helpful.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank TDKAY2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, July 29, 2014
Dear TDKAY2014, Thank you for your review. We are pleased to hear you enjoyed our wonderful team’s service to you. The Garden view rooms do overlook the Garden / Pool area and as its winter unfortunately it doesn't feature the lovely colourful plants and roses you will find here in summer. The Lake Views rooms feature amazing views overlooking the Lake Wakatipu and mountains and we hope you return to us and upgrade to one of these rooms on your next stay,
Kind regards, Michelle Dent, Mercure Queenstown
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Sydney, Australia
1 review
4 of 5 bubbles Reviewed July 16, 2014

I went to NZ to ski for the first time. the skiing was not good but the staff at this hotel went above and beyond what was required. Although the hotel is a little dated the staff and view more than made up for it.

Waking up looking over a beautiful lake to sun-drenched snow topped mountains was very hard its the stuff of poetry.

Thank you to all the staff with special mention of Dean,Sameet, Husha and Luka

Room Tip: get a room with a lake view on the 4th floor
See more room tips
  • Stayed July 2014, traveled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review, July 29, 2014
Dear JG, Thank you for your review. We are thrilled the staff you encountered all embodied our great friendly service ethic here at Mercure and you were compelled to mention some of the special team members in your review. We do hope you return to ski again in our winter wonderland. Kind regards, Michelle Dent, Mercure Queenstown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Resort Queenstown

Property: Mercure Resort Queenstown
Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Official Description (provided by the hotel):
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

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