I would recommend against attempting to book a stay at this hotel. Dealing with the management staff revealed them to be unhelpful and rude. After a change of plans, the hotel was inflexible regarding a desired booking cancellation and after a protracted process we were eventually instead allowed to reschedule the booking to a different date.
The hotel itself is rather run down, with dated decor in the rooms, corridors and old bathrooms. The room itself had few amenities, e.g., there is no wi-fi. Queenstown is a fantastic place to visit, but if you are staying here I would recommend finding a different hotel.
[NB, The trip was made in May 2013, but trip advisor allowed the review to be backdated only to June 2013]
- Official Description (provided by the hotel):
- Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more less
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- Also Known As:
- Mercure Resort Queenstown Hotel Queenstown
- Mercure Hotel Queenstown
- Mercure Queenstown