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“Great Views Otherwise Average”

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Mercure Resort Queenstown
Ranked #27 of 58 Hotels in Queenstown
Certificate of Excellence
Liverpool
Level Contributor
115 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Great Views Otherwise Average”
Reviewed July 28, 2008

We chose this hotel wanting to stay on Fernhill Road out of the centre of Queenstown. It's best if you have a car otherwise you'll need to catch the bus or walk up a rather steep hill. On check-in the room we booked wasn't available but after some discusion we did get our lake-view room. The view is stunning but the room whilst reasonably clean and comfortable was looking a bit worn and in need of refurbishment. The bathroom has a rather odd lay out that seems to result in everything getting wet.. We got a good discount on the Mercure website but I'm not sure I'd stay again as there's lots of choice of accomodation in Queenstown.

  • Liked — The view
  • Disliked — The bathroom
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank sjanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,376 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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  • Swedish first
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English first
auckland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 3, 2008

I was in Queenstown on buisness and required a hotel with all the standard business facilities that was central to the city and provided well priced accomodation.

This hotel provided all of the above to a standard equal to anywhere I have stayed in New Zealand. The rooms were extremelly well presented, and large. All services we required were availiable and the service from the staff was first rate.

The leisure facilites were also first class, and the meals served in front of what must be one of the best views in the country were outstanding. this meant the weekend portion of the trip was a great break from the working week

Nothing but praise for this hotel and having stayed at a number of other Hotels in Queenstown would certianly rate this venue as number one - will definitly stay again

  • Liked — the rooms, the views , the food and the service
  • Disliked — nothing to dislike!!!
  • Stayed June 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank commercialkitchens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 5, 2008

We splurged and went for a lake view room. We were given a room on the bottom level - floor 0. We asked to be relocated to a higher floor, but everything was booked. Despite being on the bottom floor the view was really good - thanks to mother nature. The room itself was 'tired' looking and the bathroom was the worst we had all through our travels in NZ - even in small town motels. The location was okay, but would not want to walk into town - the way into town, fine - down a big hill - wouldnt want to walk back up after a night out on the town. Would not stay here again given all the options in Queenstown.

  • Liked — lake view
  • Disliked — room was old and location
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chakka3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 8, 2008

This hotel was a disappointment.
The furnishing was shabby, the room was too hot but had no airconditioning and the window of my room faced the neighbours, so it was hard to be comfortable and maintain privacy.
Staff were not very helpful or knowledgable about the area.
Food from room service was terrible.
And it is not a good location if you did not bring your car.
There is a shuttle bus which helps a bit but it is not always convenient.
I wouldnt stay again.

  • Stayed January 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MsFi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Marys
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed January 3, 2008

Rooms were tidy, if not a little dated. Hotel was in the midst of some renovations, so they are updating as we speak. The view from the rooms and dining areas over the lake and mountains takes your breath away.
Staff are helpful and their pub menu hits the spot. There is a shuttle (day fare is available) that runs you to the town, around and back. Makes for good way to go out for supper with drinks without having to drive.

  • Liked — the view
  • Disliked — breakfast is only buffet style
  • Stayed October 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wnethercott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland New Zealand
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 20, 2007

This hotel has nothing short of amazing views of beautiful Queenstown! Sadly the rooms are dreadful. The carpet in the 4th floor rooms is all water damaged and in urgent need of replacement. And the rooms need some pretty serious money spent on them. In fact, given that I just stayed in the Mercure Welcome Melbourne 2 weeks earlier I can safely say that all the Mercure hotels need some serious money spent on upgrading. The lobby of this hotel is quite nice but enter the rooms and be prepared to be shocked!!! And my advice is do not eat at the restaurant downstairs. We had a conference there earlier this month and it was just a rip off. Below average food and way too expensive. At least 10 of us had to send our meals back due to the sub standard nature of the meals. The bathrooms are all tired and the beds are hard as rocks. Our conference committee made the decision that our next Queenstown conference will be at non Mercure hotel (and something closer to town!). My advice: for the few xtra dollars you can do far far better and stay closer to town.

  • Liked — Views
  • Disliked — Rooms and hotel restaurant
  • Stayed August 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank 1mmm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 2, 2007

I ordered a steak sandwich and side vegetables from the bar. (The place was that quiet that the restaurant was not open). It took 25 minutes to arrive even though I was the ONLY customer there. The portion was small and it was cold. Unbelievable considering I was the only person there.
I went to complain and had to go to the front desk as the barmaid was not in the bar! She was waiting in the kitchen for the vegetables to be cooked as they had not been delivered! Completely inexcusable, appalling service.
Obviously I did not want to have anything to do with the kitchen again, so I had to drive into town to get something to eat.
Another grumble is the bathroom fittings are from the stoneage and the chair in the room was rocking when it was not a rocking chair. Lean back a bit and it would break.
I could go on but I can't be bothered. In short, there are much better hotels in Queenstown than this shambles.

  • Liked — nothing
  • Stayed June 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank chchsimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Resort Queenstown

Property: Mercure Resort Queenstown
Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Official Description (provided by the hotel):
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

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