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All reviewsa lake view roomsteep hillamazing viewsbus servicepublic bustown centrelake wakatipubuffet breakfastan upgraderoom was spaciousnew zealandshort drivestayed here for nightssouth islandvistafernhillaccor
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Reviewed August 23, 2012

  • Stayed: August 2012, traveled with family
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 22, 2012

A little way from town, up a big hill!
Great large rooms with big beds, restaurant and bar had incredible views, good value buffet breakfast and the staff were lovely. Definately will return...... Need to have car though.

  • Stayed: August 2012
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1  Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MQR, Director of Sales at Mercure Resort Queenstown, responded to this reviewResponded August 30, 2012

Thank you so much for your review outlining one of the best aspects in choosing our hotel - the superb views! Im so glad your expectations of the picture postcard Queenstown were met in our hotel.
We believe we do offer great value for money and employ a large mulitcultural team offering personal and friendly service.
Just a note, if you dont happen to have a car next time on your visit, we do have the big yellow Connectabus come right to our door every 35 minutes to take you to town and back for a nominal fare.
We do hope to see you return soon,
Kind regards,
Michelle Dent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

  • Stayed: August 2012, traveled with family
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 14, 2012

Our weeekend in Queenstown was a gift for my wife's birthday. Feel let down by Mercure.

1. While the staff were friendly and professional, the rooms leave much to be desired. We're very particular about standards of cleanliness in our own home and expect a hotel, expecially an Accor branded hotel, to reflect the same. Regretably, not so. The bath had unacceptable levels of soap scum present and the windows (with a wonderful view of Lake Wakatipu and The Remarkables) had sills filthier than anything I've seen. With the level od dust and dirt present, I'm more surprised than anything that our allergies did not flare up.

2. Even though our booking was made well in advance, we were accomodated in Room 014 (right next door to the rather noisy elevator) which broke my sleep every so often.

3. Upon booking (2 rooms), I requested interleading rooms. This was not catered for and upon contacting Reception, i was advised that the hotel was full. Poor planning therefore leaves guests inconvenienced.

Rather disappointed Mercure. I've now suggested to friends that they cancel their booking in a month's time and find a hotel that will actually deliver what they promise.

  • Stayed: August 2012, traveled with family
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Thank Wayne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

  • Stayed: August 2012, traveled with friends
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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