Our weeekend in Queenstown was a gift for my wife's birthday. Feel let down by Mercure.
1. While the staff were friendly and professional, the rooms leave much to be desired. We're very particular about standards of cleanliness in our own home and expect a hotel, expecially an Accor branded hotel, to reflect the same. Regretably, not so. The bath had unacceptable levels of soap scum present and the windows (with a wonderful view of Lake Wakatipu and The Remarkables) had sills filthier than anything I've seen. With the level od dust and dirt present, I'm more surprised than anything that our allergies did not flare up.
2. Even though our booking was made well in advance, we were accomodated in Room 014 (right next door to the rather noisy elevator) which broke my sleep every so often.
3. Upon booking (2 rooms), I requested interleading rooms. This was not catered for and upon contacting Reception, i was advised that the hotel was full. Poor planning therefore leaves guests inconvenienced.
Rather disappointed Mercure. I've now suggested to friends that they cancel their booking in a month's time and find a hotel that will actually deliver what they promise.More
- Free Wifi
- Free Parking