We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good value, fantastic views, amazing staff!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Mercure Resort Queenstown
Ranked #27 of 58 Hotels in Queenstown
Certificate of Excellence
Orewa, New Zealand
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good value, fantastic views, amazing staff!”
Reviewed May 11, 2011

We stayed for 4 nights for a small holiday in Queenstown. We were pleased to be upgraded to a lake view room (WOW view of lake and mountains - never got old!). The staff were REALLY friendly and efficient and gave the impression that they were prepared to give you time. We ate in the restaurant once (fantastic views again) and were suprised at the reasonable prices for great food, if we went again we would eat there more often. Handy position as long as you have a car and really quiet. Our only problem was that the beds were too hard for us (some reviews say that they were too soft, so I guess that it is personal taste). Everything else was good.

Room Tip: Lake view rooms are amazing.
See more room tips
  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllanOrewa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,352 reviews from our community

Traveler rating
    420
    603
    224
    72
    33
See reviews for
352
611
89
74
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (277)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Amberley, New Zealand
Level Contributor
184 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed May 8, 2011

The friendliness and helpfulness of the staff was not just on arrival but continued throughout our visit. Check-in was smooth and swift with excellent comments re the hotel, it's facilities and the town.

There is an inexpensive local bus service that calls at the door every half hour till late. So if you don't want a 20 mins walk to town you can take the 5 min.ride !

The pleasing selection of meals was well presented and not over-priced as in so many hotels of this standard. It is not a new building but is in good condition with everything working and nice spacious rooms; many with superb views of the lake and mountains.
Request a lake view room when booking.

We stay in many Accor hotels - they are not all the same ! Overall this was an excellent experience.

Room Tip: Book in advance;pre-pay; ask for a view !
See more room tips
  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WorldWideKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 22, 2011

The location is nice with view over the lake.
The 1 bedroom with 2 queen beds is a bit crowded but we were 2 adults plus 2 kids and portacot.
I wouldn't mind going again but in a 2 bedroom.
The breakfast is excellent and again the views...
There is internet connection but you have to pay to Telecom!

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kiwiroau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 14, 2011

We stayed for a night in one of the recently refurbished rooms on the third level. The view of the Lake Wakatipu and the Remarkables were beautiful. The reservations staff informed me of the Hot Deal prepaid rate which was value for money so we grabbed it and she even arranged for my husband's birthday card to be prepared upon our arrival. Sadly, the other staffs of the resort did not meet our expectations. For instance, we had to wait for some time for someone to help us with our luggages to our room but no one came so we carried them up ourselves which was a chore as we also had a baby with us. Parking at night was also insufficient and we had to park outside the resort. If you want accommodation right in town, this is not the one to choose as it is about 5 minutes away from town on a hill. But as mentioned, the views are to commended which you can also enjoy from the restaurant downstairs.

Room Tip: Get the refurbished room when you do your booking.
See more room tips
  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suliani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Queenstown hotels
1.2 mi away
Novotel Queenstown Lakeside
Novotel Queenstown Lakeside
#21 of 58 in Queenstown
4.0 of 5 bubbles 3,069 reviews
0.8 mi away
Hotel St Moritz Queenstown - MGallery Collection
4.4 mi away
Hilton Queenstown Resort & Spa
Show Prices
Show Prices
Show Prices
0.2 mi away
Heritage Queenstown
Heritage Queenstown
#23 of 58 in Queenstown
4.0 of 5 bubbles 1,515 reviews
1.7 mi away
Pounamu Apartments
Pounamu Apartments
#11 of 58 in Queenstown
4.5 of 5 bubbles 1,370 reviews
4.5 mi away
DoubleTree by Hilton Hotel Queenstown
Show Prices
Show Prices
Show Prices

Been to Mercure Resort Queenstown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Resort Queenstown

Property: Mercure Resort Queenstown
Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Queenstown
#26 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Official Description (provided by the hotel):
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Orbitz, Hotels.com, Travelocity, Agoda, Hotwire, Priceline, getaroom.com, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Mercure Resort Queenstown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing