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Heritage Queenstown
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All reviewsforest winglake viewdeluxe roomfamily roomin townbuffet breakfastopen firespa poolsteep hillunderground parkingnew zealandquiet locationwashing machinesmall balconymilford soundamazing viewssouth island
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1,583 - 1,588 of 1,707 reviews
Reviewed April 1, 2007

I stayed at the Heritage for one night with my family in March 2007, based on the positive reviews that I read on this website. We were scheduled to stay for three nights, but after the first hour in the room, we cancelled the remaining nights and booked elsewhere in Queenstown. We stayed in the Waterfall wing. Although the room itself was standard and the bathroom very modern, the beds, carpet and walls were dirty and unkept. When we pulled back the bedspread to go to sleep, we found dried blood stains and hair. The hotel staff was very responsive and courteous; when we called to complain, they brought us new sheets. However, we found another hotel in Queenstown the next day that was wonderful.

  • Stayed: March 2007, traveled with family
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5  Thank RunnerMom123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2007

Stayed a total of four nights,split by a night on Milford Sound.First stay was in the Forest wing and second in the Waterfall wing.I preferred the former as we had a goodish view of the lake as a bonus.However both rooms were of a good size and standard.
I agree with previous remarks about the numerous tour parties.This was particularly irksome at breakfast and to a lesser degree when we dined at the hotel.The food was good if not exciting.Breakfast was a bit of a scrum and we had trouble on two occasions,finding a table.Dinner was spoiled(for me anyway) by the constant comings and goings of groups of guests through the passageway between bar and dining room.A separate dining room,out of the firing line,would work better.
Agree with previous posts regarding the merits of Queenstown.Busy but enjoyable all the same.Trip up the cable car is a must.
Lastly.The free bus is a good idea but don't pay any attention to the timetable!!!!!!

Stayed: February 2007
5  Thank plod7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2007

We stayed in one of the apartments accross from the main hotel. Very well appointed accomodation, great views of the lake, great deal of space and all round excellent value. I am an experienced traveller and have stayed in some top quality hotels around the world. My only fault was that the pool area was on the small side and can imagine it gets very busy at the height of summer.

  • Stayed: February 2007
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5  Thank DizDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2007

We stayed at the Heritage based on Frommers and were very disappointed. For the price and location we found there were other options that were better once we got to Queenstown.

We stayed in a suite with a washer/dryer which was a plus if you are needing to wash clothes but if this is not a necessity the room itself isn't that nice.

It is nice that they give you a bus pass and it is a pretty good walk from town. If you have any difficulty walking up hills then the walk probably isn't an option.

There are a lot of tour buses that use the hotel and in our opinion that was a negative. I would recommend getting opinions about day trips from friends before you go b/c we found the Concierge hadn't been on most of the trips and hadn't eaten at a lot of the restaurants (The Bunker was fabulous!).

The city itself is incredible!

  • Stayed: February 2007, traveled as a couple
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2  Thank ccb6027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2007

We really enjoyed our three night stay at the Heritage. It was a beautiful hotel in a beautiful setting. The concierge was super helpful and went out of her way to get us tickets on the BBQ Bus tour to Milford Sound (also a wonderful experience).

As noted in other reviews, the only drawback is that the hotel is a bit out of the CBD and up a steep hill. However, a shuttle service runs very regularly and the hotel provided us with free vouchers.

It was everything we expected: great views, good room, clean on-site laundry facilities. There is also a restaurant and bar, but there was so much to do in town, we never tried them.

  • Stayed: November 2006, traveled with family
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6  Thank Nogwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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