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Queenstown
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Traveler rating
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All reviews forest wing lake view deluxe room family room in town underground parking open fire buffet breakfast spa pool steep hill quiet location new zealand guest laundry washer dryer milford sound small balcony spacious rooms
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16 - 21 of 2,081 reviews
Reviewed 5 weeks ago

Beautiful views as you walk around the hotel up to our room.Loved the modern interiors with plush carpets, very spacious so could hang out in the hotel room, on our balcony , could do some computer work, great tea facilities and high quality teas, very clean. Loved the dining room cosy feel . Great service too at reception. A home away from home .

Date of stay: November 2019
Trip type: Traveled as a couple
1  Thank Kath H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinkHeritage, General Manager at Heritage Queenstown, responded to this reviewResponded 4 weeks ago

Dear Kath H

Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is with feedback from our guests that allows us to improve our product and service.
It is fantastic to hear that you enjoyed your stay with us and really enjoyed what the facilities had to offer. I will pass on your kind words to our team.

I look forward to welcoming you back to the hotel in the near future.

Kind regards
Kevin K
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Just had the best Conference in Queenstown at the Heritage Hotel. Cannot fault this Hotel. The rooms were very nice, the food exceptional and the conferencing rooms were beautiful.
The staff are so friendly and helpful. Such a nice place to stay.

Room tip: All the rooms seem to have something good about them. They are all very quiet.
Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank Tahlulah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinkHeritage, General Manager at Heritage Queenstown, responded to this reviewResponded 4 weeks ago

Dear Tahlulah

Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is with feedback from our guests that allows us to improve our product and service.
It is fantastic to hear that you enjoyed your stay with us and your conference was successful, with beautiful lake views from our conference room I often wonder where ones focus would be at times. I will pass on your kind words to our team.

I look forward to welcoming you back to the hotel in the near future.

Kind regards
Kevin K
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020

The accommodation is in different buildings and you need to go outside to the restaurant and reception.I noticed umbrellas at the exit doors.The view from my room was magnificent..I was on the first floor with an uninterupted view over Lake Wakatipu to The Remarkables which had a good covering of snow.The grounds were well kept.It is a downhill walk into the town but there is a bus stop at the door

Room tip: Ask for a room overlooking the town
Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
1  Thank failf0rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinkHeritage, General Manager at Heritage Queenstown, responded to this reviewResponded 4 weeks ago

Dear failf0rd

Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is with feedback from our guests that allows us to improve our product and service.
It is great to hear that you enjoyed your stay with us and enjoyed the views.

I look forward to welcoming you back to the hotel in the near future.

Kind regards
Kevin K
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020

Our room with the lakeside view was great. The staff were very friendly and helpful. They took a personal interest in our Kepler and Routeburn tracks experiences.we would definitely return if we come back to Queenstown.

Room tip: Best views
Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank quirky2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinkHeritage, General Manager at Heritage Queenstown, responded to this reviewResponded 4 weeks ago

Dear quirky2020

Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is with feedback form our guests that allows us to improve our product and service. Lovely feedback thank you! We look forward to welcoming you back.

Kind regards
Kevin K
GM

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Reviewed January 13, 2020

My husband and I booked this property last Feb for our 1st trip to beautiful NZ. We were on a motorcycle trip for 10 days and came from Mount Cook. The switchback roads are very narrow coming into Queentown and cars were passing our bike around corners carelessly.

We arrived at the hotel around mid afternoon and were able to check into our forest wing, building 1, 2nd floor room which had a balcony overlooking the woods but you could hear (not see/walk downhill to waterfall). The room was a decent size with a fridge, lots of closet space and a heated towel bar. :) We did use the pool (1/3 of it under roof near hot tub) gym and sauna a few times. We couldn't see the lake from our room (higher floors I'm sure could glimpse it) and it was a 20 minute walk downhill to park/beach with views of the beautiful lake with many restaurants and shops. I noticed that the room rate online was lower and sent an email (Dec 24) to reservation manager but didn't hear back till after Christmas. A discount I'm told didn't apply, a room upgrade would of been nice!

We had dinner downtown the 1st night at a seafood restaurant along the water (sorry didn't get name of it) and delicious gelato at Mrs. Ferg's. There were quite a few people out and about. The next day we had a Christmas luncheon (about $80 US dollars per person) in their function hall, which was a delicous buffet with 1 included glass of champagne. We paid to have a decent breakfast buffet for both mornings.

We enjoyed our stay and ability to park our bike underground but would of enjoyed a room with a better view and breakfast included for the price we paid.

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
1  Thank hichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinkHeritage, General Manager at Heritage Queenstown, responded to this reviewResponded 4 weeks ago

Dear hichelle

Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is with feedback from our guests that allows us to improve our product and service.
It is wonderful to hear that you enjoyed your stay with us and the Motorcycle road trip must of been fantastic, by the sounds of it you really made the most of the Queenstown experience. I will pass on your kind words to our team.

I look forward to welcoming you back to the hotel in the near future.

Kind regards
Kevin K
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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