This was our big spend on the 28 day NZ tour. Three days over New Year in one of the Lakeside suites with a balcony facing Lake Wakatipu. The rooms are of a high standard (although not luxury) and have good facilities including a hob, waste disposal units, washing/drying machines and a complimentary safe. The room design is a little odd with the sofa facing the side of the TV unit but there are other lounge chairs to sit on if you want to watch TV. You can cut off the sleeping area, which has a King sized bed, with folding doors if you wish. The staff are very friendly with a good sense of humour. There was a delay in servicing our room one day, due to a 50% turnover in clients (New Year's day) but we were kept informed and it was serviced at the time they promised. The hotel has a small gym, spa-pool, sauna and outdoor unheated swimming pool. You can go straight from the spa pool to the swimming pool if you are brave enough.
The restaurant was good although we were a little perturbed to find that our table for dinner wasn't ready at the reserved time and that we were asked to have a drink in the bar even though we could see tables that were free. This might have been due to the kitchen having reached capacity (it is open to the restaurant seating area and looked very hectic). The delay didn't spoil anything though and the choice of food is good and well cooked. We thought their breakfast at NZD 26 per person wasn't really worth it so we cancelled that after one day. Some of the food on the buffet seemed slightly cold and they also have the slowest toaster in the world. Breakfast here is 30% more expensive than their own hotel in Auckland and not so good. We just had breakfast on the balcony overlooking the lake. Heaven.
Minor points you should be aware of. The hotel is split into three areas which are fairly close together. If it is raining and you are in one of the wings, you need to go outside to get to the main building. The rain here is often not a drizzle. It can and does come down in large lumps. Umbrellas are provided at all the doorways though. As for location, the hotel is a little way out of town. If you are fit it is an easy walk into town, along the lakeside (10 to 15 minutes), but the hotel is on a fairly steep hill. There is a courtesy bus, the Connect number 9, which runs every 30 minutes to and from the town centre. The hotel give you a small timetable and you use this as your ticket as the bus service is not provided by the hotel. Quite a few people walk into town and bus it back, especially as the supermarket is in the town centre. Just one general word of caution if you are thinking of visiting Queenstown over New Year. It is party town and very busy. Accommodation can be difficult to find if you haven't pre-booked. On New Year's Eve there was a sign in the I-Site visitor centre that said "Minimum for available rooms in Queenstown - $450 per night".
At NZD335 per night the Heritage is not cheap but we wouldn't hesitate to go back despite the fact that service can be a little patchy when they are very busy.
- Official Description (provided by the hotel):
- The Heritage Hotel Queenstown is a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more less
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- Also Known As:
- Heritage Queenstown Hotel Queenstown
- Heritage Hotel Queenstown
- Queenstown Heritage Hotel