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“Quite expensive, some hiccups but we loved it.”

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Heritage Queenstown
Ranked #22 of 57 Hotels in Queenstown
Certificate of Excellence
Reviewed January 26, 2010

This was our big spend on the 28 day NZ tour. Three days over New Year in one of the Lakeside suites with a balcony facing Lake Wakatipu. The rooms are of a high standard (although not luxury) and have good facilities including a hob, waste disposal units, washing/drying machines and a complimentary safe. The room design is a little odd with the sofa facing the side of the TV unit but there are other lounge chairs to sit on if you want to watch TV. You can cut off the sleeping area, which has a King sized bed, with folding doors if you wish. The staff are very friendly with a good sense of humour. There was a delay in servicing our room one day, due to a 50% turnover in clients (New Year's day) but we were kept informed and it was serviced at the time they promised. The hotel has a small gym, spa-pool, sauna and outdoor unheated swimming pool. You can go straight from the spa pool to the swimming pool if you are brave enough.

The restaurant was good although we were a little perturbed to find that our table for dinner wasn't ready at the reserved time and that we were asked to have a drink in the bar even though we could see tables that were free. This might have been due to the kitchen having reached capacity (it is open to the restaurant seating area and looked very hectic). The delay didn't spoil anything though and the choice of food is good and well cooked. We thought their breakfast at NZD 26 per person wasn't really worth it so we cancelled that after one day. Some of the food on the buffet seemed slightly cold and they also have the slowest toaster in the world. Breakfast here is 30% more expensive than their own hotel in Auckland and not so good. We just had breakfast on the balcony overlooking the lake. Heaven.

Minor points you should be aware of. The hotel is split into three areas which are fairly close together. If it is raining and you are in one of the wings, you need to go outside to get to the main building. The rain here is often not a drizzle. It can and does come down in large lumps. Umbrellas are provided at all the doorways though. As for location, the hotel is a little way out of town. If you are fit it is an easy walk into town, along the lakeside (10 to 15 minutes), but the hotel is on a fairly steep hill. There is a courtesy bus, the Connect number 9, which runs every 30 minutes to and from the town centre. The hotel give you a small timetable and you use this as your ticket as the bus service is not provided by the hotel. Quite a few people walk into town and bus it back, especially as the supermarket is in the town centre. Just one general word of caution if you are thinking of visiting Queenstown over New Year. It is party town and very busy. Accommodation can be difficult to find if you haven't pre-booked. On New Year's Eve there was a sign in the I-Site visitor centre that said "Minimum for available rooms in Queenstown - $450 per night".

At NZD335 per night the Heritage is not cheap but we wouldn't hesitate to go back despite the fact that service can be a little patchy when they are very busy.

  • Stayed: January 2010, traveled as a couple
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Thank WilliamPayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 16, 2010

Stayed here between xams and new year for 3 nights. We booked some activities but the concierge (and reception staff) made sure we made the most of Queenstown in this short period of time. We had a 1/2 day excursion to Milford Sound which was delayed because of the weather (low cloud early in the morning in MS). Zeb rearranged and booked us on the Shotover Jet at the last moment.

The rooms are a good size and had character. I've seen some negative reviews of this place and have to say I dod not agree. If you want to stay in a sterile environment then pick a chain. Also, I'm sure the views are great of the lake but we had good views of Queenstown from our room.

We loved Queenstown and if we come back we'll be at the Heritage again.

  • Stayed: December 2009, traveled as a couple
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Thank BenDoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2010

nice hotel but still good value if you book at the right time. every thing you need like a bar, food, pool, spa, sauna ect and free transport down the road to main streets.

Stayed: August 2009, traveled as a couple
Thank TobyB3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2010

A beautiful hotel! -- our room was charming, clean (although the shower had some hair in the drain), and had stunning views of Lake Wakatipu. The staff was friendly and very helpful in regards to restaurants, and things to do in Queenstown. Although the Heritage is not located in the throngs of downtown Queenstown, the hotel does have a free shuttle service to and from the city center. Our room included a hot breakfast buffet, which was very good!

  • Stayed: December 2009, traveled as a couple
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1  Thank TheWanderingPassport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2009

Lovely hotel. Wish we stayed here longer. Comfortable room. Good food. Very helpful staff.

  • Stayed: November 2009
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Thank ringer77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2009

First time for many years back in Queenstown and first time ever at Heritage. Beautiful large room with Kingsize bed, beautiful clean room/ensuite, great view over pool and a bit of the Lake. Most impressed with Hotel, clean, friendly staff - I managed to forget my swipe card and had to ask to be let back in but no problem at all to the staff member I approached. Quiet and restful room - wonderful pool/sauna/spa - not overcrowded but friendly people all keen to chat while in spa. Wonderful buffet breakfast - ate enough of all my favourites and didn't need anything else until dinner that night. Lovely walk down hill into town. Would stay again anytime and with free underground parking that was definitely a plus. Perfect weekend - have returned fully rested.

  • Stayed: November 2009, traveled as a couple
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1  Thank Holidaymaker094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2009

We've treated ourselves to a couple of yuletide stays at the Heritage and its never once disappointed. Its unfailingly comfortable and many of its rooms offer gorgeous views over Queenstown and the lake.

On a hot day it can feel like a bit of a trek down into town and then back up the hill to get back again, but this is what ensures a fairly tranquil, peaceful stay in what can be quite a boisterous, noisy town. A fair trade, I think.

  • Stayed: December 2008, traveled as a couple
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1  Thank Squeaker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#20 Luxury Hotel in Queenstown
#21 Romantic Hotel in Queenstown
Price Range: $136 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Official Description (provided by the hotel):
The Heritage Hotel Queenstown is a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel

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