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“Great location overlooking the lake”

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Heritage Queenstown
Ranked #23 of 57 Hotels in Queenstown
Certificate of Excellence
Melbourne, Australia
Level Contributor
160 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Great location overlooking the lake”
Reviewed May 4, 2014

We stayed here for 1 night in a 2-bedroom apartment with lake view. I really liked the location of this hotel, in the peaceful suburb of Fernhill, still very close to the Queenstown centre. The hotel itself is gorgeous, with a lot of European feel.

The accommodation areas are divided into three wings, one of which is facing the lake. Facilities include underground carpark (but sometimes it gets full) and the very inviting hot tub/small pool. Unfortunately we didn't try the hot tub as the weather was so rainy during our stay. The apartments were large and comfortable, with all the expected amenities (even a laundry station was provided!). There's a small balcony where you can relax and contemplate the lovely view of the lake.

If anything needs improvement, it might be the restaurant on the ground floor. The food was fine, but the dishes took rather long to arrive at the table, even though not many guests were there. Aside from this minor quibble, I would gladly recommend this hotel for visitors to Queenstown.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank SpiceNSpruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, June 1, 2014
Good afternoon SpiceNSpruce

Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. It is wonderful you enjoyed your stay. I will ensure your comments regarding the restaurant are passed onto the Food & Beverage Operations Manager and the Executive Chef. We look forward to welcoming you back in the future.

Kind regards
Donna Stewart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,496 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (445)
Date | Rating
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English first
Kolkata (Calcutta), India
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 2, 2014

We were in Queenstown as part of our honeymoon and chose to stay at the Heritage, we loved our stay there. For Starters our bed was super comfy, the pillows complemented it. We were staying in the Lake view wing and had a lake facing room and I must say the view from our room was super!! Infact I have checked out some other hotels in Queenstown and can say that very few hotels give you unobstructed views of the lake like heritage does. The next aspect of the hotel that we really enjoyed was the hot tub in the pool area, perfect after a cold and tiring day. We went there almost every evening. The hotel has very convenient parking as well, the car parking area was right under our building so one never needed to get wet on those rainy days and had a convenient left access as well to move luggage.
The location of the hotel itself was very good, only a 10 in walk into the centre. The hotel toiletries were of excellent quality and the toilet had a shower as well a separate bathtub.

Room Tip: Get the Lake facing rooms in the Lake View wing for superb views of Lake Wakatipu.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank sashboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, June 1, 2014
Good afternoon sashboy

Thank you for taking the time to offer your feedback on your recent stay. I am delighted to hear you enjoyed your stay and I will ensure your comments are passed onto the team. It was wonderful that you stayed with us as part of your honey moon.
We look forward to welcoming you back in the future.

Kind regards
Donna Stewart
General Manager
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New Plymouth, New Zealand
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 30, 2014

We got a 2 bedroom apartment, which was nice and spacious. It was clean and tidy but the daily cleaning service was always late coming bout 6 o'clock at night. This was not good for us as this is time we needed to get our son ready for bed. Also the 2 bedroom was on the 4th floor with only stair access from the 3rd to 4th, but they do sort your luggage out if you request it. Location is just a little far from town for walking but if you have a car then it's no problem

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lozzasoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, June 1, 2014
Good afternoon Lozzasoss

Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. My apologies for the delayed daily room service. We experienced an unusually busy period over dates in April, which we do experience here from time to time over the year.

We look forward to welcoming you back in the future.


Kind regards

Donna Stewart
General Manager
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Great Malvern, United Kingdom
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 28, 2014

The receptionist responded to a booking muddle by upgrading us to a really comfortable suite which resolved the problem and ensured we had a fantastic stay here. The hotel is just a short walk away from the town centre of Queenstown. It is quiet, comfortable and well-appointed. Parking on site and under cover.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iain M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, June 1, 2014
Good afternoon Iain M,

Thank you for offering your great feedback - I am glad you enjoyed your stay. I will ensure your comments are passed onto the team and we look forward to welcoming you back in the future.

Kind regards,

Donna Stewart,
General Manager
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Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 27, 2014

Very comfortable room. Service was friendly without being invasive. It is a little out of town but we appreciated the opportunity to get out and walk. We had one evening meal in the restaurant which surpassed expectations in terms of quality and service was just at the right level. Breakfasts got a little chaotic if you coincided with the tour groups eating up before departing.

We were staying over the Easter break - the strain on room cleaning staff was evident. We returned to our room around 5.00pm one evening and it still hadn't been serviced. It was by the time we returned later that night. The TV remote did not work fully from day one. I mentioned it to staff at reception the morning after we arrived (Easter Sunday). I was assured that it would be attended to. It still wasn't fixed or replaced when we checked out on the Friday. I suspect there were no maintenance staff in attendance over the long weekend. The hotel is yet to have mature service systems that ensure all staff view these "minor but important" issues from the guests' perspective. It wasn't a big issue for us (we didn't spend much time in the room other than to sleep) and we could have followed up if it was. However, it is how a service organisation like a hotel responds when things aren't quite right that tells much about the quality of it's leadership.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnRaewyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, June 1, 2014
Good afternoon JohnRaewyn

Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. It is very disappointing to read about your experience with us. I would like to look into this further personally, if you would be happy to email me at Donnas@heritagehotels.co.nz with your details. I apologise for this experience as this is not acceptable and I look forward to you contacting me.

Kind regards

Donna Stewart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 25, 2014

Very lovely place to stay for 2 nights in Garden view/partial lakeview room.
About a 20 minute walk from main street Queenstown (was actually nice to be a little away from the busy town).
Undercover parking and lift was great.
Room excellent and neat, but still basic.
Unfortunately they had a wedding on one night. There were no parks and very noisy to quite late.
I'd happily stay again though, service was excellent.

Room Tip: Lake/garden view rooms are good, but you can easily go outside to enjoy it too. Don't spend extr...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, July 15, 2014
Good afternoon Ben H, thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. It is wonderful you enjoyed your stay, however my apologies for any noise disturbance. I will ensure your comments are passed onto the team. We look forward to welcoming you back in the future. Kind regards, Donna Stewart, General Manager
Report response as inappropriate
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London
Level Contributor
158 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed April 23, 2014

Having stayed in this wonderful hotel in 2003, we were delighted to return in 2014 and received wonderful service. The hotel is located just out of town and is wonderfully peaceful, offering stunning views of the lake. Our room was lovely and the bed was so comfortable we overslept and almost missed breakfast! Accommodation is divided into lodges and I don't know which one to recommend - all the rooms are lovely! There is also a nice pool and leisure facilities. During our recent visit we enjoyed an excellent dinner and we couldn't fault the service - the staff are lovely. It took a little while for the food to arrive but we watched the chef preparing it with great care and attention and it was absolutely worth waiting for. I recommend that you stay here and also dine here, we love it!

Room Tip: Lakeside rooms are lovely, but the views are all good!
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LCBLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Heritage Queenstown, responded to this review, July 15, 2014
Good afternoon LCBLondon, thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. It is wonderful you enjoyed your stay, I will ensure your comments are passed onto the team. We look forward to welcoming you back in the future. Kind regards, Donna Stewart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Queenstown

Property: Heritage Queenstown
Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#22 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Official Description (provided by the hotel):
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel

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