We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyable Stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Copthorne Hotel and Resort Queenstown Lakefront
Ranked #37 of 59 Hotels in Queenstown
Reviewed May 17, 2013

Just what you'd expect from a large chain hotel. Staff were helpful and pleasant, room (2013) was a good size for three, comfortable and had a fine view of the lake and mountains. No air con tho'. Breakfast was good and a reasonable price but of course, price is subjective. Experienced some connection difficulty with wi-fi in room but used public areas instead. There was some noise in corridor from early risers going on coach trips . The hotel caters for many coach parties. The Copthorne Lakeside is within easy walking distance of the town centre. Heading into town is all downhill. Coming back, it is a steep climb for those not at their fittest. Queenstown has lots of great restaurants so we didn't eat dinner at the hotel. We enjoyed our stay.

Bungy is great! Helicopter flight to Remarkables not worth money - too weather dependant. Gondola - great views - as good as helicopter trip and much cheaper! SS Earnshaw trip - very
pleasant. Arrowtown is an interesting place. Splendid all day trip to Doubtful Sound even although it's a long coach journey. Ferburger for lunch and you may not need dinner! Recommend 'Sosso' and 'Flame' for dinner

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mistahs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this reviewResponded May 27, 2013

Thank you for your comments on the hotel and glad you enjoyed your stay, we certainly appreciate all feed back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (845)
Traveler rating
Traveler type
Time of year
Language
  • More languages

460 - 466 of 845 reviews

Reviewed May 15, 2013

This room has an awesome view! We loved it. Everything in this room works well and it's lovely and quiet. Nice friendly staff. Great place. (Also happy to refund a bond for a phone charger charged to our room by mistake when we found this on the bill a few days after our stay - great customer service, thank you)

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Classkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this reviewResponded May 27, 2013

Many thanks for your kind comments on the hotel and glad you had an enjoyable stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

We traveled to the Copthorne Lakefront hotel for the NZ Sweet Adedlines Convention. The hotel was back from the Lakefront, so it's name is misleading. Check in was straight forward. The rooms were clean and quite a good size. The one I was I had two queen sized beds. Bathroom was good, including a toilet, basin, bath and shower with good pressure and consistent hot water.
There was nowhere to plug in the jug to make a cup of tea or coffee other than on the floor or the bathroom.
We wanted to buy a meal but were told there'd be at least a one hour wait, so went over the road to the Millenium Copthorne where it was not at all busy but still took over an hour. We may as well have stayed where we were.
The breakfast was lovely. Plenty of selection and regularly replenished.
Nowhere to buy a nice coffee or muffin in the hotel and since it was raining we didn't want to walk to town.
Checkout was efficient.

Room Tip: Ask for a view of the lake. We didn't have one but people who had a view said it was lovely.
See more room tips
  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TirelessWorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this reviewResponded May 27, 2013

Many thanks for your comments, we were much busier on that night than we expected and I apologise for not being able to serve you in a timely fashion, really appreciate your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

We stayed on level six.
On enter to the room. We were greeted by a broken bedside light shade on one side and a bedside light that didn't work on the other. We opened the curtains to admire the garden view which we booked, only to be greeted with a street view. The windows were dirty with broken eggs running down them. Disgusting. The TV didn't work properly. We complained to reception who tried to make up some story about digital reception quality.The fact was the very old TV was on its last legs. They sent someone to our room who couldn't fix the TV and said they would get a workman out in four days time. He would tell the front desk. A hour later we complained again, but this time requested a new room. We won't be back EVER!

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

We stayed in several rooms as an extended family group. We were happy with the room + breakfast deal for each family one night as the price was right and the location good. We were easily able to walk down to town through the QT Gardens - a pleasant walk. We had partial lake/mountain views which would be good if this was the only time you came to Queenstown.

In this respect the hotel was good value but it wasn't the best night's sleep we've had in a hotel. We were probably in the lower value rooms because of this. Several of us found the beds uncomfortable and as doubles rather than queens they were on the small side. The rooms weren't bad for 'people' noise but there seemed to be a lot of noise from hot water cylinders from the rooms adjacent and above. One of the toilet seats was stained due to age and just not being able to be cleaned white any longer. This should have been replaced as it was unpleasant.

Breakfast was pretty good - though disappointed there were no pancakes - and in general we were all able to fill up on what we wanted. The scrambled eggs and pastries were both particularly good. One thing to improve is that there are no hot drink choices suitable for kids - some hot chocolate sachets such as there are in the rooms or some fruit tea would be good.

The staff were all really friendly and efficient, so top marks to them.

Another good thing was being able to book a spa by the hour for our private use.

In summary, a good stay for what we paid and what we wanted but not the best night's sleep ever.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Telly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this reviewResponded April 29, 2013

Thank you for your feed back I will pass on your comments to the staff regarding their service, we are in the process of upgrading the rooms and have so far done 150 rooms with the rest ongoing. Again thanks for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

Easily found the hotel and the position is great. Just a short walk through the lovely park and you are at the lake. Car parking available on the adjacent roads. View from the reception and restaurant is stunning. Worth having a bar snack at lunchtime just for the view!
Staff delightful and room very spacious

  • Stayed: April 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mfeakin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this reviewResponded April 29, 2013

Thank you for your kind comments, glad that you enjoyed your stay at the hotel and enjoyed the views over the lake to the mountains.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2013

We stayed for four nights. Our room had a small balcony and was very comfortable. After having been charged $20 per night for carparking at a Wellington hotel it was a pleasant surprise to find that we could park for our entire stay for just $20. We ate at the restaurant on the first night and the food was lovely but quite overpriced (an extra $7.50 for a small bowl of vegetables) so we visited restaurants down the street for subsequent meals.. We had one breakfast at the hotel but the dining room was overcrowded with tour bus passengers and it was not an enjoyable experience - we do not like having to fight for our food. For the next three mornings we went down the street to the centre of Queenstown to eat breakfast. The staff were very friendly and helpful.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tasgenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this reviewResponded April 29, 2013

Thank you for your comments and glad that you enjoyed your stay (apart from the busy breakfast) I will pass on to the staff your kind comments about them.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Queenstown hotels
0.1 mi away
Millennium Hotel Queenstown
Millennium Hotel Queenstown
#32 of 59 in Queenstown
917 reviews
0.2 mi away
Copthorne Hotel & Apartments Queenstown Lakeview
1.4 mi away
Mercure Resort Queenstown
Mercure Resort Queenstown
#24 of 59 in Queenstown
1,503 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Novotel Queenstown Lakeside
Novotel Queenstown Lakeside
#19 of 59 in Queenstown
3,283 reviews
0.2 mi away
Scenic Suites Queenstown
Scenic Suites Queenstown
#26 of 59 in Queenstown
929 reviews
1.2 mi away
Heritage Queenstown
Heritage Queenstown
#21 of 59 in Queenstown
1,670 reviews
Show Prices
Show Prices
Show Prices

Been to Copthorne Hotel and Resort Queenstown Lakefront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Copthorne Hotel and Resort Queenstown Lakefront

Address: Corner Frankton Rd & Adelaide St, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Luxury Hotel in Queenstown
Price Range: $139 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel and Resort Queenstown Lakefront 4*
Number of rooms: 240
Official Description (provided by the hotel):
Copthorne Hotel and Resort Lakefront is a year round resort on the shores of Lake Wakatipu, within walking distance of Queenstown’s central shopping and entertainment area. The hotel offers panoramic views of Lake Wakatipu and surrounding mountain peaks. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Travelocity, Priceline, Hotwire, Orbitz, TripOnline SA, getaroom.com, HotelQuickly and Cancelon so you can book your Copthorne Hotel and Resort Queenstown Lakefront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Copthorne Hotel Queenstown Lakefront

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing