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“Nice hotel, get the lake view!”

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Copthorne Hotel and Resort Queenstown Lakefront
Ranked #36 of 57 Hotels in Queenstown
London, United Kingdom
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Nice hotel, get the lake view!”
4 of 5 bubbles Reviewed September 26, 2012

This hotel is a bit dated but it's a 5min walk to town and if you have a lake room it is amazing to wake up to! We chose not to book any activities through the hotel (although there are many on offer) as the hotel staff could give advice but actually we felt it was better to speak to the companies. Our room was cleaned every day and we felt really comfortable there
We did not have the breakfast as there are so many great cafes in Queenstown it's better to get out there and try them!
My only advice would be to get a lake room.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, October 2, 2012
Thank you for your comments recently posted we appreciate the time taken to do so.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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754 reviews from our community

Traveler rating
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    30
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
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  • Chinese (Simplified) first
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English first
Palmerston North City, Manawatu-Wanganui, New Zealand
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 19, 2012

We had a lovely lake view room..yes a bit dated but perfectly fine. We found all the staff very helpful. We thought the breakfast was fine, thoughit could get boringt but we were only there for three days. My biggest complaint was finding our way to our room? we had to catch a series of lifts and negotiate a number of passages which all looked the same....hence the helpful staff came in for direction!! at one point we had three half naked guys tagging on behind us (they had just been to the spa) hoping we knew where we was going... some hope.!!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, October 2, 2012
Thanks for your comments, I will pass on your positive comments about our employees.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queenstown, New Zealand
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 18, 2012

Awesome stay! Nice roomy hotel rooms they are a good size, lots of room! Wasnt in a lakeview but i didnt really mind not having one! Has spa pools which is great! Great staff! Good location 10 minute walk to town! No valet parking service but that is ok! No wifi throughout hotel! Only other thing would be can very easily get lost, it is a bit hard to find your way around! Apart from that great and great rates as well!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aimee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, October 2, 2012
Many thanks for your kind comments recently posted.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 bubbles Reviewed September 9, 2012

There are only 2 spas which you have to book to use. One was broken and the water was cold. The staff were still letting it out. When we specifically booked the one that works the staff booked us into the wrong one and we returned early from the snow to use it. We were unable to use it and the staff simply said it was not their fault. We were offered no apology or compensation other than a free house wine at their bar. The walls are so thin you can hear people in the next room. Staff rude and unprofessional. Did not even ask how our stay was on checkout. Would never stay here again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophieandanthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, September 17, 2012
Many thanks for your feed back about the hotel, We have had an issue with one of the Spa`s and we had thought that the problem had been fixed, so apologies for the mix up and I hope the stay in Queenstown was otherwise enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Queenstown hotels

Bangalore
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed September 5, 2012

We had booked two inter-connecting rooms facing the lake and stayed here for two nights. There are a lot of nice things about this hotel.
Firstly, the view of the lake and the mountains behind, from our rooms, was really worth the additional cost. It was truly like a picture post-card!
Secondly, the entire hotel looks very charming and yet cozy. It reminded me of a log cabin!
Thirdly, the staff was efficient and helpful.
Fourthly, the breakfast was quite sumptuous, though omlettes were not on the buffet and had to be ordered at extra cost!
Fifth and most importantly, the hotel is located very close to the main street of Queenstown and is very close to Shotover Street and the Skyline Gondola.
If at all I had to bone to pick, it was with the size of the rooms. They could have been larger, but the awesome view of the serene lake and the mountains, the very comfortable bed and the warm heater more than made up for this!

Room Tip: Do ask for lake-facing rooms!
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MotheroftwoBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, September 17, 2012
Many thanks for taking the time to write about your stay, glad youe enjoyed your time at the hotel and I will pass on your comments to all staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 2, 2012

We stayed here for five nights recently. Despite arriving and there being no record of our booking (lack of communication from Travel Agent - not the hotel's fault) Catherine on reception was very helpful and sorted this out quickly without any problems.
The hotel was good, the room was clean and comfy. The electric blanket was brilliant especially after skiing and being outdoors all day! Breakfast was nice and practical for us on the days we needed it due to an early morning pick up. Location was ideal for walking into Queenstown - 10 mins down hill. Staff were friendly and the free 20 minutes wifi in the lobby worked well.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RebeccaLaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, September 17, 2012
Many thanks for your comments, glad you enjoyed your holiday and I will pass on to Catherine your kind comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 1, 2012

We had a lovely evening in Queenstown before moving south and enjoyed our time here. The service was very accommodating when it turned out we had an extra person. Great prices, a short walk in to town (so not right in the midst of everything), great breakfast and nice comfortable beds. Good amenities and not outdated as some hotels in the area can be. Lovely outlook over the lake and mountains.

Room Tip: We chose the breakfast included option otherwise you must pay an extra $29.
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CafeHopperNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, September 17, 2012
Many thanks for your kind comments about the hotel, I will pass these on to the staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel and Resort Queenstown Lakefront

Property: Copthorne Hotel and Resort Queenstown Lakefront
Address: Corner Frankton Rd & Adelaide St, Private Bag, Queenstown DX ZP95021, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel and Resort Queenstown Lakefront 4*
Number of rooms: 240
Official Description (provided by the hotel):
Copthorne Hotel & Resort Queenstown Lakefront has a Qualmark Enviro Gold Award for Sustainability. ... more   less 
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Also Known As:
Copthorne Hotel Queenstown Lakefront

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