Not happy with this place at all. Here for 2 nights with 2 kids.
Checkin was cold and not very welcoming. We were not advised that there are 2 sides to the hotel, so we came out of the carpark and got in the lift to go to our level and could not find our room. Came back down to reception and was told our room is on the other side of the building which is down some stairs and up a ramp to another lift. Very confusing and should have been told to us upon checkin.
The hotwater ran out and was advised to "Wait half an hour" for it to heat up again. Never had hotwater run out at a hotel before!
The hotel still uses physical keys on keyring for room entry and you are requested to leave the key at reception when you leave the building. I would have thought that a Hotel chain of this size would have upgraded their technology and infrastructure by now!
No free WiFi which is disappointing considering the majority of small motels can offer this!
This hotel seems to cater for large bus loads of tourists and forgets about the families that stay here.
We wont be staying at ANY Copthorne hotel again anywhere.
- Official Description (provided by the hotel):
- 4 Star Qualmark rated hotel, 66 large superior hotel rooms and 19 x two bedroom apartment style rooms, with impressive views of Lake Wakatipu and the "Remarkables" mountain ranges from your private balcony or courtyard (no back facing rooms). Complimentary parking and only a short walk into the centre of town. ... more less
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- Also Known As:
- Copthorne Hotel And Apartments Queenstown Lakeview