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“room with a view”

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DoubleTree by Hilton Hotel Queenstown
Ranked #26 of 58 Hotels in Queenstown
Certificate of Excellence
Auckland, New Zealand
1 review
“room with a view”
Reviewed November 5, 2013

It had nice views of the Remarkables and the lake. best to have your own car to get around if you intend to stay out late in town (taxis expensive and buses stop at 11pm). Very nice rooms. Quiet. Just a few issues with housekeeping.

  • Stayed October 2013, traveled with friends
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Helpful?
Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, November 16, 2013
Dear Elizabeth C

Thank you for a really good review. We are trialling a scheduled, complimentary, shuttle service into town to help ease the distance concerns.

Look forward to welcoming you back

Kind regards

Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,175 reviews from our community

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Rating summary
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  • Location
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
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Amsterdam
Level Contributor
82 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed October 29, 2013

This is an excellent hotel, a little bit off the beaten car so if you are staying here make sure you have your own car for transportation. Parking is free. The rooms are very well appointed and our room has a separate sitting and sleeping area plus a little kitchen, but I believe this was a standard room. We had dinner at the cafe' on-site twice, which was okay. Breakfast at the fancy on-site restaurant is very good, everything was very fresh. It was kind of expensive though and you had to choose between continental or cooked buffets (or both at a surcharge).

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Superzu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, November 16, 2013
Dear Superzu

Great review, thank you. We are reviewing our breakfast pricing that will allow for various options of pricing.

Thank you for the great feedback

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2013

While my partner and I enjoyed the setting and surroundings and were impressed with the excellent breakfast service, our experience was let down by the poor design of the bathroom. The shower head is far too heavy for the hose and the bath is too short, in that water ends up all over the bathroom floor as it hits either end of the bath. This is our second time staying here in 2 years. This is clearly a design fault and should be fixed, I can see I'm not the only one who has complained about this. While the check-out staff noted my complaint straight away (both times) it clearly isn't being fixed an the bathrooms are not really big enough for proper baths in the first place, why not just replace them with showers? Management really should listen to their guests.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Cheriie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, November 16, 2013
Dear Cheriie K

Thank you for your feedback. Rest assured management do take all feedback on board. Unfortunately to change 98 bathrooms is not an easy fix. We are trying to finalise plans to ensure the bathroom experience is enjoyable.

I appreciate your comments as they all help in making changes.

Kind regards

Andrew
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Guangzhou, China
1 review
Reviewed October 27, 2013

Excellent accommodation. Very comfy room to stay and good partial view of the lake. But it's 10km drive away from QZN so it's a bit hassle to drive into the town every morning and drive back after a busy day

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank ittop123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, November 16, 2013
Dear ittop123

Thank you for taking the time to review our hotel.

We are trialling a scheduled, complimentary, shuttle service to ease the distance concerns into town.

Come back soon and give it a try

Kind regards

Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2013

The decor in this room (king suite) was comfortable yet so well designed we felt we were somewhere special. The room was dark at night, light in the day, extremely quiet and warm. The size was perfect and the well fitted kitchenette was a welcome surprise.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, November 16, 2013
Dear Paul R

Thank you for a fantastic review, much appreciated

Kind regards

Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 23, 2013

Great location with stunning scenery and beautiful grounds. If you don't want to be slap bang in the hustle of Queenstown then this is a great option - close enough (10 minutes by car or a fabulous 10 minute water taxi trip) to still enjoy everything that Queenstown has to offer but far enough away from the touristy bits. Knowledgable and friendly staff and great amenities round this out. This is my new hotel of choice in Queenstown.

  • Stayed October 2013, traveled solo
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Helpful?
1 Thank inquisitiveJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, November 16, 2013
Dear inquisitiveJ

Thank you for a wonderful review and for selecting us as you hotel of choice, and what a good choice it is!

Looking forward to welcoming you back

Kind regards

Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, United States
1 review
Reviewed October 20, 2013

Excellent experience. Free underground parking, excellent breakfast and nice spa. Short drive to town but also water taxi comes directly to hotel dock if you don't want to drive or wish to drink the great wine and not have to drive. Will be back!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simone A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this review, November 16, 2013
Dear Simone A

Great review. Thanks for pointing out the options for getting into town. It is nice to have options that mean you can try the fabulous Otago wines.

Looking forward to welcoming you back

Kind regards

Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Queenstown

Property: DoubleTree by Hilton Hotel Queenstown
Address: 79 Peninsula Road | Kawarau Village, Queenstown 9300, New Zealand (Formerly DoubleTree by Hilton Hotel)
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Business Hotel in Queenstown
#19 Romantic Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#26 Family Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Queenstown 4.5*
Number of rooms: 98
Official Description (provided by the hotel):
Enjoy a warm welcome at DoubleTree by Hilton Queenstown. Savor our delicious DoubleTree chocolate chip cookie upon arrival and settle into one of our comfortable and inviting guest rooms. Ideally located in the heart of Kawarau Village, this modern Queenstown hotel boasts breath-taking views of the shores of Lake Wakatipu and is situated just five minutes' drive from Queenstown International Airport. Central Queenstown is also just minutes away via water taxi or by our complimentary shuttle service upon availability. Surrounded by magnificent mountain scenery, this Queenstown hotel presents the closest hotel accommodation to The Remarkables Ski Field. Go skiing or snowboarding in the winter months or try exciting outdoor activities. Hire a hotel bicycle and explore the local sites or simply relax in the hotel's 10-seated executive cinema. The hotel also offers an ideal setting for business meetings and special events, with over 2,000 sq. ft. of flexible function space for events with up to 190 guests. Feel at home in a stylish guest room at DoubleTree by Hilton Queenstown. Each room boasts breath-taking views and modern amenities including WiFi access and an LCD TV. Prepare a home cooked meal in the fully equipped kitchenette, complete with oven, microwave and fridge/freezer, or visit our onsite eateries such as Me&Mee Chinese Restaurant, Wakatipu Grill, Stacks Pub, and The Lake Counter Café. ... more   less 
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Also Known As:
Kawarau Hotel, Managed By Hilton Hotel Queenstown

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