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“A beautiful place”

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Hilton Queenstown Resort & Spa
Ranked #16 of 57 Hotels in Queenstown
Certificate of Excellence
Reviewed April 25, 2014 via mobile

We had three awesome days staying two nights at the Hilton during our trip to New Zealand!

The Hilton was amazing. The staff are lovely and couldn't do enough for us. The valet, water taxi, shuttle, restaurants, facilities and the view were all fantastic.

We will definitely be returning to Queenstown and hope to stay at the Hilton! What a great experience.

Lauren from Sydney

Stayed: April 2014, traveled as a couple
1  Thank LaurenPiggott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario R, Director of Operations at Hilton Queenstown Resort & Spa, responded to this reviewResponded May 1, 2014

Dear LaurenPiggott,

Thank you for your great review.

I'm you have another chance to visit as soon again.

Kindest regards

Mario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,792 - 1,798 of 2,768 reviews

Reviewed April 25, 2014

The Hilton Hotel is a lovely hotel with great restaurants and bars however getting into town can be challenging. The advertised free shuttle bus has limited times and was booked out every time we called. The water taxi only departs in the afternoons so if you can't get on the shuttle in the morning then you have to pay for a taxi which was about $50 each way.
I think if we stayed in Queenstown again we would probably choose a hotel closer to the town.

Room Tip: Lake view rooms are very nice
  • Stayed: April 2014, traveled as a couple
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2  Thank Tracey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario R, Director of Operations at Hilton Queenstown Resort & Spa, responded to this reviewResponded May 1, 2014

Dear Tracey B,

thank you for your review.

Your feedback is valuebale to us as it helps us to improve our service. We regular review the transport options. Your feedback has beens shared with the management to take action accordingly.

Kindest regards

Mario

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Reviewed April 25, 2014

I stayed at the Hilton for 3 nights over Easter with a good friend - we enjoyed a Lakeview room and enjoyed every minute of our time at this hotel!

It's set like a European Chalet with the main hotel, separate apartments and multiple restaurants on site. The restaurants are more expensive than eating in town, but very handy after a big day exploring Queenstown. The hotel is set on the lake, with amazing views of the mountains - so beautiful to wake up to every day! Walking tracks are right on the lake and you can go in multiple directions, on easy flat tracks or more challenging hilly climbs.

Our room was lush, plush and everything in between. Robes and slippers and a bathroom that is bigger than my bedroom at home. The bathtub is to die for (especially for a taller girl, it felt like a swimming pool!). Water pressure great, toiletries lovely and heaps of towels etc. We slept soundly every night and was never disturbed by other guests. Our beds were super comfy and the room was warm enough at night on it's own to warrant having the window open. We did have the fireplace on briefly one night, just to say we had done it!

The only downfall to the Hilton is that it is NOT located in town. While I think this is a positive overall, it does provide transport issues.
- The hotel offers a shuttle bus in and out of town for free - very handy (remember to book in advance!), but I think it needs to offer more times (only about 6-7 each way each day).
- Water taxi - $10 each way. Surprisingly warm and dry, but again the timetable is limited and it fills up, quickly!
- taxis - ridiculously overpriced. One late night after dinner cost us $45 for a 20 minute drive.
Lots of reviews I have read got hire cars, and I think that if we had stayed longer and wanted to explore out of Queenstown, this definitely would be an option, and one I would recommend to other travellers.

Overall though, we loved our time at the Hilton - all of the staff were lovely (especially Laurenz the shuttle driver!) and if they could improve their shuttle timetable, it would be perfect!

Room Tip: Get a Lakeview room. You won't regret it!
  • Stayed: April 2014, traveled with friends
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1  Thank Bronwyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario R, Director of Operations at Hilton Queenstown Resort & Spa, responded to this reviewResponded May 1, 2014

Dear Bronwyn J,

thank you for your fantastic review.

I'm glad to read that you enjoyed the village atmosphere and the comfort of your room.

The out of town location definitely adds to the tranquillity of the village.

I hope you have another chance to return to the Kawarau Village.

Kind regards

Mario

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Reviewed April 24, 2014 via mobile

Stayed at the hilton in April and it was terrible. Our sliding doors wouldn't lock so where late for a reservation. Then when we got bact to the hotel our front door wouldn't unlock. Got given more keys and still wouldn't work. The next morning there where fire alarms and a please evacuate building. There where no staff to direct anyone and the fire engine had arrived and still people where walking out of the building with no assistance. Not happy and would not recommend

  • Stayed: April 2014
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1  Thank CindyJake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario R, Director of Operations at Hilton Queenstown Resort & Spa, responded to this reviewResponded May 1, 2014

Dear CindyJake,

although not good thank you very much for your review.

Please accept my sincerest apologies for not exceeding you expectations.
We run a maintenance programme for all our guest rooms to spot any problems before any check-in, unfortunately the system failed in your instance. We will review the process and take action accordingly.

I can't recall an evacuation in the last few weeks at the Hilton, but at the Kawarau Hotel. In any case at the Kawarau Village we take Safety & Security very serious and we conduct trial evacuations on a regular basis. I have shared your feedback with the management team to review our evacuations logs and procedures.

I hope we have another opportunity to convince you of our quality.

Kind regards

Mario

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Reviewed April 23, 2014

Nice view, chic look, but to come back to our room late in the afternoon to find it in the same state my beautiful wife left it in was a disappointment each day
I did enjoy my time and would stay again.

  • Stayed: April 2014
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2  Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario R, Director of Operations at Hilton Queenstown Resort & Spa, responded to this reviewResponded May 1, 2014

Dear Andrew N,

thank you for your feedback.

Please accept my sincere apologise for not meeting your expectations. We aim to have all rooms serviced before 3pm, but we have not met this target in your instance.

I hope we have another chance to show you our usual high levels of service.

Kindest regards

Mario

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Reviewed April 23, 2014

We had a lovely Easter break at this luxury resort. The rooms were stunning, great lake views, beautiful breakfast, excellent customer service from all staff - definitely would recommend this as a great place to stay. It is a short 10 minute drive from town so a hire car is the way to go and thank you to the very helpful valet parking guys. (this is $10 / day but very worth it) (there is a shuttle, water taxi and public buses as alternatives to getting into town.) Really appreciated the free wifi in the public areas - also the beautiful pool and spa. Had an awesome time for our 30th wedding anniversary - Thank you.

Room Tip: book breakfast with your room - get a lake view room - organise a hire car
  • Stayed: April 2014, traveled as a couple
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Thank thedonOz63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario R, Director of Operations at Hilton Queenstown Resort & Spa, responded to this reviewResponded May 1, 2014

Dear thedonOz63,

thank you for your great review.

Great to read that you enjoyed your stay and the tranquillity of the Kawarau Village.

I hope to welcome you back soon.

Kind regards

Mario

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Reviewed April 22, 2014 via mobile

Really enjoyed my stay. It's Hilton luxury at its best. Queenstown is a stunning place and staying somewhere like this just completes it. The restaurant is a MUST! Me and The Boy love créme brûlée and the head chef nailed it!

  • Stayed: October 2013
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Thank Alix2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario R, Director of Operations at Hilton Queenstown Resort & Spa, responded to this reviewResponded May 1, 2014

Dear Alix2112,

Thank you for your review.

I'm pleased to read that you enjoyed the Kawarau Village and the culinary experience in our restaurant.

I hope you have another chance to return to Queenstown to try some of our other delights. Try our take on Cheesecake.

Kind regards

Mario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Queenstown Resort & Spa

Address: 79 Peninsula Road | Kawarau Village, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Queenstown
#4 Business Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#14 Luxury Hotel in Queenstown
#19 Family Hotel in Queenstown
Price Range: $180 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Official Description (provided by the hotel):
From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more   less 
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Also Known As:
Hilton Queenstown Hotel Queenstown

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