My husband and I took my parents to Queenstown for 4 nights over New Years. We had really high expectations for the Hilton, and this was our splurge for the trip. We had a 2 bedroom apartment booked. When checking in the woman on the reservation desk was very lovely. Knowing that New Year's Eve is a crazy night, I asked at this time what would be the best way to head into town, I was advised that the hotel ran a shuttle and I could book that the day before. So on the 30th I called the front desk to book the shuttle and was told that if we wanted to take the shuttle then the only time available was 3:30 in the afternoon, well that didn't quite work with our 8:30pm dinner reservation. Once we got to our room we were a bit disappointed. A two bedroom apartment turned out to be a 1 bedroom and one room that had two walls and two sliding doors that closed it off from the lounge, but was obviously not big enough to be a room of its own. The 2nd bedroom with the sliding doors was exceptionally stuffy as it had no windows nor did the whole room have any air flow or air conditioning. My husband and I ended up having to sleep with the sliding doors open and open a window in the lounge just to be able to breath. There is only free WIFI in the hotels public areas, which meant that my parents traveling from overseas needed to either pay extra for it in our room or anytime we went for a meal at the hotel they would spend the first bit of time checking emails etc instead of socializing. All in all the hotel is fine, but it feels like it things were just never finished and that they are trying to make money back at every turn instead of providing the guest with the best experience possible.
- Official Description (provided by the hotel):
- From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more less
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- Also Known As:
- Hilton Queenstown Hotel Queenstown