I've booked a deluxe lake view room via Hilton's website on the 20th dec, paid a discounted pre-payment non refunable rate (which was supposed to be the BEST rate)@ $347.82/nite for 4 nights. Unfortunately, before i check in on the 4th jan, Hilton decided to priced their rooms @ a much lower rate of $294. It's more than $50 lower than the supposed best discounted rate.
I've voiced my displeasure before check-in, and the guest relations manager was nice enough to offer us free breakfast & wifi throughout out our stay. But I would rather save the 200 bucks & eat elsewhere seriously.
We had a room overlooking the lake. But there were some flaws:
1) Faulty lighting in the room.
2) Spider webs on the handrail of the balcony.
3) The next day after we came back fm sight-seeing, we were obviously disappointed with the housekeeping. All the used cups & wine glasses were not being washed. The tea and coffee sachets was not being replaced. 4) And the worst thing was: the toiletries are EXPIRED!
Omg! I'm shocked, and I only noticed this on the 3rd night! We are wondering how much expired stuff we have used!
This is definitely not the usual hilton standard that I'm used to knowing!
- Official Description (provided by the hotel):
- Situated directly on the shores of Lake Wakatipu, the resort boasts famous waterfront and mountain views. Each of the spacious rooms and fully-equipped residence apartments offer a gas fireplace, separate lounge area and private balcony to satisfy any travel needs. Take the complimentary hotel shuttle bus into town, rejuvenate in the opulent onsite spa facility or simply relax by the 25-metre indoor heated pool with steam and sauna rooms. While the five bars and restaurants including the signature Wakatipu Grill provide sought-after dining options in magnificent settings to complete a truly memorable stay. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Queenstown Hotel Queenstown