I took my partner down to Queenstown for a birthday surprise weekend and had the good fortune to stay at the beautiful Hilton Hotel. Our stay got off to a really rocky start as a maintenance man let himself into our room soon after our arrival and gave my partner a real fright and we were put into a one bedroom suite as opposed to the studio which we had booked. Thankfully the manager Josephine was absolutely fantastic and invited me down to the lounge in reception to discuss the matter. She dealt with the matter swiftly and in such a professional manner, providing us with a free upgrade to a lakeside studio and really providing outstanding customer service. After this pleasant encounter we really enjoyed our stay and would definitely recommend the hotel to anyone wanting to enjoy a special weekend away! One warning, if you are a smoker please be advised that you cannot smoke on your private balconies and are restricted to walking a fair distance to the on site pub to enjoy a cigarette.
- Official Description (provided by the hotel):
- From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Queenstown Hotel Queenstown