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“Lovely location”

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Hilton Queenstown Resort & Spa
Ranked #18 of 58 Hotels in Queenstown
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely location”
Reviewed November 18, 2013

I took my partner down to Queenstown for a birthday surprise weekend and had the good fortune to stay at the beautiful Hilton Hotel. Our stay got off to a really rocky start as a maintenance man let himself into our room soon after our arrival and gave my partner a real fright and we were put into a one bedroom suite as opposed to the studio which we had booked. Thankfully the manager Josephine was absolutely fantastic and invited me down to the lounge in reception to discuss the matter. She dealt with the matter swiftly and in such a professional manner, providing us with a free upgrade to a lakeside studio and really providing outstanding customer service. After this pleasant encounter we really enjoyed our stay and would definitely recommend the hotel to anyone wanting to enjoy a special weekend away! One warning, if you are a smoker please be advised that you cannot smoke on your private balconies and are restricted to walking a fair distance to the on site pub to enjoy a cigarette.

  • Stayed November 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank MattandArminda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, November 19, 2013
Dear MattandArminda

Thank you for writing a review following your recent stay.

I must apologise for the incident that got your stay off to a rocky start but I was pleased that Josefin had made amends, making the rest of your time memorable for the right reasons.

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Melbourne, Australia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 16, 2013

The rooms and lovely, clean and extremely comfortable and the service and room service was great. If you are a smoker be aware that there are only three or so areas to go and have a cigarette which is a fair distance from your bedroom (even though you have a balcony attached to your room.......). The hotel is 10 - 15 minutes from the centre of Queenstown through winding roads. On top of the already steep prices to stay here, they also charge $10 per day to have your car brought around, otherwise you have to park about 5 minutes away from the hotel entrance in the carpark provided. If you are willing to accept these things though, it is a nice place to stay.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank relli85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, November 17, 2013
Dear relli85

Thanks for a good review. We have just started a trial, scheduled, shuttle service in to town, complimentary, that will reduce the need for a car.

Come back and see us soon

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 16, 2013

I've stayed at this hotel twice now., once for a conference and once with friends. It's on the Frankton arm, some distance from the main Queenstown area. But great for the Remarkables ski zone. There is a water taxi service ($10 each way) to the main tourism area and a bus goes through the hotel village. A couple of options for eating and a little deli make it quite self contained. The vistas, like all of Queenstown are lovely.

The hotel is new, furnished and maintained very well. The rooms are in good condition and the facilities are of a good standard. Excellent on site pool, spa, gym etc.

Rates, when we stayed were very competitive and we were upgraded on our second stay, which was appreciated. Do breakfast. It's a vast buffet with a juicer and barista included. And the staff remember your coffee orders! Impressive!

A good location for a conference, or those with their own transport. Be aware that their main restaurant is not open on Mondays.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, November 17, 2013
Dear Sally K

Thank you for your review and choosing our hotel to stay at.

The restaurant will be open every day from December 2 so you can enjoy great food 7 days a week.

Come back and see us soon

Kind regards

Andrew
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1 review
Reviewed November 14, 2013

Excellent accommodation and very good room rate but the lack of the main restaurant running (closed for the evening for some reason) and poor drinks service at the dining table let it down. Having recently returned from a long overseas trip you realize how poor the New Zealand Table Service is right across the board - there might be something to be said for low wages and having to make the amount up in tips from good service !!

  • Stayed November 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, November 15, 2013
Dear Steve S

Thank you for taking the time to send in a review.

I am sorry to read that our table service was below expectations. We strive to raise the standard of service throughout our industry and whilst I remain confident that we are training to a high standard, we need to achieve consistency, which at times proves to be the hardest part.

Once again thank you for your review

Kind Regards

Andrew
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Napier, New Zealand
1 review
Reviewed November 14, 2013

Nice hotel and overall a good experience. Only real issue I had was not a lot of room in the bathroom to put your things (including in the shower). This bugs me but it was really the only thing. The hotel is very nice and in a great location with good amenities and a lovely restaurant and bar.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kristin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, November 15, 2013
Dear Kristin S

Thank you for a nice review. I was pleased to read how much you enjoyed the hotel and facilities. I am sorry that you found the space in the bathroom to be limited, we are currently reviewing those rooms to see how much extra space we can create.

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
182 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed November 14, 2013

Stayed here with a group. Got a group rate that was really reasonable (compared to the rest of New Zealand). Room was essentially a small suite (e.g., Room 307 anyway). Breakfast buffet was huge. Location was good.

I don't think they have an airport shuttle, which is too bad. They're really close to the airport, though you'd probably not walk with luggage.

Room Tip: I had room 308, which was pretty much a small suite. Great setup. Ask for a room like that (if the...
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank HouTexTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, November 15, 2013
Dear Hou Tex Travel

Thanks for a great review and a great tip about the room. Thankfully the vast majority of our rooms are the same and are all beautifully appointed.

Thanks again

Kind regards

Andrew
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Los Angeles, California
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 12, 2013

The Hilton is a beautiful hidden gem across the lake. The property is beautiful and the service is excellent. There is a pool, whirlpool and steam room. After a long journey, it was such a beautiful way to unwind. The rooms are clean and the bathrooms were like being in the spa. Had dinner in the bar because we were exhausted; ate a delicious meal of salmon and fresh vegetables. Our room had a beautiful view of the lake and best of all ....the hotel was situated in a quiet area so we had a peaceful evening and a great night's sleep.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank imoobear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, November 15, 2013
Dear imoobear

Thank you for a wonderful review. I was pleased to read how much you enjoyed your stay with us.

Kind regards

Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Queenstown Resort & Spa

Property: Hilton Queenstown Resort & Spa
Address: 79 Peninsula Road | Kwarau Village, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Queenstown
#4 Business Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#17 Luxury Hotel in Queenstown
#19 Family Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Official Description (provided by the hotel):
From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more   less 
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Also Known As:
Hilton Queenstown Hotel Queenstown

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