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“Very nice” 5 of 5 bubbles
Review of Hilton Queenstown Resort & Spa

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Hilton Queenstown Resort & Spa
Ranked #19 of 57 Hotels in Queenstown
Certificate of Excellence
Rotterdam, The Netherlands
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very nice”
5 of 5 bubbles Reviewed July 25, 2013

On of the best Hilton hotels. Very friendly staff. Gasfire in the room, bathroom was just gorgeous, and a good bed. Hotel have a nice homey feeling, which is very special for a big hotel. We highly reccomend this hotel and a visit to Queenstown.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Danielle170669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 30, 2013
Dear Danielle170669

Thank you so much for the lovely feedback. I agree that although a big hotel and village we do have a homely feel.

Kind regards

Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,471 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Queenstown, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed July 25, 2013

I must warn you that i am a fellow hospitality worker of 16yrs and have managed 5 star properties myself so i am critical but fare on judgement of where i stay. Arrived approx midday and were told our room wouldnt not be ready till 3pm, even though we were part of a a very large conference our room still would not be ready. However after i voiced my concern and expressed myself our room then became available, its sad that one has to get upset or angry to get service espically in a so called 5 star hotel. Got to the room and a very beautiful view and i will say the room was beautiful, everything you could want, i rang front office to organise a dvd player, it was there in 5 minutes, ( note during our full stay front ofice could not have done more for us, i will say that the front office team, conceige were fantastic ), went to have dinner in the hilton restuarant and as we didnt have a booking we were told we would have to wait, this i completly understand and accepted, we decided to have drinks in the bar and once again the barman went out of his way to look after us, cocktails were amazing, however after an hour and a half of waiting and seeing other people seated before us who got there after us was upsetting, after speaking with the restuarnt manager and even the barman said it was very poor that we had not been seated, he then went and got a table for us. The restuarant manager seated us and told us a waitress would be with us shortly, 10 minutes had gone by then we finally got a menu, we ordered and waited for our meals. Got our meals, the food was unbelivable, it was out of this world, so yummy, however during our meal not one waitress or restuarant manager seen us, i had to get up to the bar myself and get our own drinks, the restuarant manager was to busy getting drinks for the kithen staff to be bothered to attend to us. Yes i know my review maybe seen has harsh, but as i have mentioned i to work in the hospitality sector and have done for 16yrs, just like anyone who goes on holiday my time off is very important to me, so when i stay at a 5 star hotel i expect that level of service and what other customers may miss due to the fact they dont work in hospitality i certainly do pick up on and judge, so as a hospitality worker i will never stay at this 5 star hilton hotel when frankly i believe after the service i got it should only be a 3 star, its a shame a the location is amazing, food amazing, front office amazing, restuarant very bad

  • Stayed July 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Hospitality1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 30, 2013
Dear Hospitality1981

I was very disappointed to read your feedback and that you felt the service from the hotel let us down. Your feedback has so many positive notes regarding the service so it is a shame that this incident in the restaurant has marred your overall stay.

Thankfully, as you can read in previous feedback replies, your experience is not indicative of the service levels we offer. At times we are inconsistent, of which I am sure after 16 years in the industry you will of come across in your own operation.

I understand that our Operation Manager did manage to speak to you and your partner to personally apologies for the service levels you had experienced in the restaurant..

Thank you for the feedback it is much appreciated.

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed July 24, 2013

Stayed here for 3 nights on a Business trip and had a room with doors that we could see the lake from. The room was spacious and so clean and looked brand new. Gas firplace creadted a great atmosphere. The rooom had 2 TVS one inthe living area and one in the bedroom area. Bathroom was sensational - double basins and a bath and a great big shower. Food at resort was great - good breakfast with lots of choice and the Bar/pub was friendly with good food and a greta outdoor area with a huge open fire. The water taxi came to the resort Jetty. Local bus came as well. Staff were great. Great experience.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarkpGeelong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 30, 2013
Dear MarkpGeelong

Thanks for the great feedback. It's a great village we have here and the rooms are fabulous.

You should plan a break in Summer and see the beauty of the place with all day sun, amazing!

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 24, 2013

We took up the opportunity of a special pre-ski rate. Glad we did, it was wickedly good. With the cold weather outside the personal; gas fire in our room was welcome indeed. Service was quick and efficient. Facilities great, view good, food excellent, staff friendly. What more could you ask?

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Trevor-TJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 30, 2013
Dear TrevorTJ

Glad you enjoyed you time with us. Keep an eye out for some special deals for the Spring and Summer and take advantage of living so close.

Kind regards

Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 23, 2013

Our family of 5 (2 adults and three children) stayed in a two bedroom residence for nine nights in July. The hotel itself was gorgeous, in a peaceful location and with all the facilities expected of Hilton. My husband is a Hilton Honours Diamond cardholder, and unfortunately even though I called the hotel direct prior to our arrival to ensure this was noted, this detail managed to escape our reservation. Also, we left a bag at the airport (travelling with kids, need I say more?) and although we were advised by staff it would be delivered, everything went a bit haywire when no-one could tell us who they had dealt with/spoken to at the airport etc bag eventually turned up but only after numerous phone calls and needless hassles. The Wakitpu Grill was lovely for dinner with a gorgeous ambience and friendly wait-staff and a great kid's menu, although hot breakfast station could do with some enhancement and better quality hot food (baked beans, deep fried hash browns - the only experience that was not 5 star) especially considering that most people are looking to fuel-up before hitting the slopes. Stacks Pub was also good although lacking any other guests both times we went which is odd considering the hotel was apparently full. Went to Eforea Spa twice, both times a winner and lovely staff. Pool was also a winner with the kids and well maintained. Brown's Ski Shop on the property was very handy and staff were excellent. The two bedroom residence was a little low on space for 5, with the extra bed having to unfortunately be placed in the lounge room, rendering this space with it's cosy fire unusable when the kids are in bed. The only other comments I would make are about the room. Although the decor was lovely, the bathroom vanity (basically an open box) let the feel of the space down with toiletry bags, hairdryers, makeup cases etc making for a very cluttered space after 9 nights. Give me a vanity with drawers please. Also, considering that most guests are likely to have ski jackets/boots etc I would have thought the interior designers might have thought about putting a few hooks on the wall inside the door and possibly a tasteful boot/shoe rack. Would certainly save on wear & tear on carpets too. Overall our stay was lovely and luxurious, would definitely recommend this property to anyone travelling to Queenstown, especially if you plan on skiing The Remarkables.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Justine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 30, 2013
Dear 255093mumof3

Thank you for the feedback. I love to receive the constructive feedback that helps us look at how the rooms and village work for various customers. I will be holding our ski season review in October and this is the type of feedback we will use to improve the services, rooms, experience ect for next year.

We made a few adjustments to the breakfast last week and hopefully that will help take the quality up a notch.

You should try and visit in the summer, the kids will have a ball and you can relax on the balcony and watch the sun set over the lake.

Thanks again for the feedback

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manukau
2 reviews
5 of 5 bubbles Reviewed July 23, 2013

We had an excellent stay at the hotel.It is a bit away from town and action.We were there for the weekend and had to commute to town .Options are water taxi-Reasonable cost.Taxi-Very Costly.We took the last bus to town from the hotel which is @ 8 pm,and we were off loaded from the bus because we did not have cash and the driver did not accept eftpos.
The Hotel would do good to have some complimentary transport to the city.
Be very aware of the taxi drivers from the Airport to the hotel.Pay what you see on the meter.
The hotel services were excellent.The Wakatipu grill amazing,the service and food quality is truly 5 star.

Room Tip: Buy a bus pass to commute from the hotel to the city or rent a car.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AcademyBotany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 30, 2013
Dear Academybotany

Thank you for taking the time to send through your feedback. It was great to read how much you enjoyed your stay and in particular the Grill.

We have received feedback regarding the transport options and as a result we are trialling a complimentary shuttle service into town from October.

Thanks again for the feedback

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed July 23, 2013

We got the relaxation room that has a view of the lake, a fireplace, and a hot tub + we did an evening at the spa in the hotel. It was just what we needed to feel pampered for a weekend. We spent most of our honeymoon in hostels and snowboarding but decided to treat ourselves to a weekend of luxury. I don't know if its standard everywhere or if it just hit us because we were playing it on a tight budget, but be aware that a $200/night hold is put on a credit card. [Might have even been written somewhere that I missed but just wanted people in our similar situation to know ahead of time.] Other than this it was an amazing stay and we were very happy with the hotel as a whole. Thank you!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Misskess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, July 30, 2013
Dear Misskess

Thank you for your feedback. I was pleased to read how much you enjoyed being pampered. Apologies for the $200 hold on credit cards, we have just changed the amounts as it caused a lot of upset and that is not what coming to the Hilton is about.

Come back and see us soon

Kind regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Queenstown Resort & Spa

Property: Hilton Queenstown Resort & Spa
Address: 79 Peninsula Road | Kwarau Village, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Queenstown
#4 Business Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#18 Luxury Hotel in Queenstown
#19 Family Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Official Description (provided by the hotel):
From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more   less 
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Also Known As:
Hilton Queenstown Hotel Queenstown

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