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“Quiet retreat on the lake” 5 of 5 bubbles
Review of Hilton Queenstown Resort & Spa

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Hilton Queenstown Resort & Spa
Ranked #19 of 57 Hotels in Queenstown
Certificate of Excellence
Sydney, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Quiet retreat on the lake”
5 of 5 bubbles Reviewed June 12, 2013

Had one night at the Hilton before flying back to Sydney after a week in Wanaka and wanted something close to the airport in Queenstown, just a few minutes drive . The Hilton was a great choice. Spacious room and the gas fire in the room was a very cosy bonus. We got a good deal on the room for the high standard of accommodation. The hotel is located out of the town centre, beautifully situated on the lake. We took the water taxi to Queenstown in the afternoon, about 10 minutes, which gave us a different view of Queenstown from the water. Very friendly people in their pub where we ate dinner that night. A great place for a relaxing retreat, may not be the best base if you want to explore Queenstown Centre activities and restaurants. The guy in their cafe/shop was extremely friendly and helpful with water taxi times.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Coalcliff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, June 24, 2013
Dear dissapointed 068

Thank you for the great feedback. It is always nice to read nice things and share the comments with the team. Next time come and spend a few more days at the hotel.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,473 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (581)
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English first
Christchurch, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed June 12, 2013

A beautiful hotel, great setting. Excellent restaurant. A shame there is no way to speak with a real person at the actual hotel, and all calls appear to go to an international call centre that doesn't understand requests, and is only interested in processing simple bookings by credit card. I had a voucher to use for my stay.. but the call centre wouldn't listen, and I ended up having to pay again.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Dean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, June 24, 2013
Dear Dean H
Thanks for the great feedback regardin the hotel. I was dissapointed that the central reservations team failed to deliver a great experience during booking. I have spoken to the team regarding your feedback to ensure they deliver on guest expectaions.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
1 review
4 of 5 bubbles Reviewed June 10, 2013

We booked a package at the hilton over Queens birthday weekend. the price was very competetive, the accomodation was very very nice. the only issue was the patchy wireless connection which was very unreliable. i could not fault anything else about this property. it is child friendly, the apartments are well maintined and we will definitley be returning.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brendan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, June 24, 2013
Dear Brendan C

Thank you for the feedback. We are changing our internet supplier that will improve the quality of the service we provide. Nice to read you enjoyed the apartments, they are great value for the family stay.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 9, 2013

It is my 2nd time to be Queenstown. The fist time I stayed in town centre. First 3 days of the tour, I stayed in town centre too as it was convenient to do activities. Very glad I chose to stay Hilton for the last day and night.
We booked Relaxation Room. It is large, looks as good as in picture. It got a a small garden, lake view & Mt Remarkable view, outdoor hot tub. We had coffee in the garden, hot bath outside while admiring Mt Remarkable view. So much enjoy it! Oh, we could walk to lake side through our room directly!
We walked alone the lake, the weather and view were adorable and impresive! Following the Queenstwon track, we found a place called Peace Park, a very quiet and beautiful park!
The hotel is very close to Mt. Remarkable. It is may not convient for guests to join the activities around Queenstown Centre, but it can be a great choice for people going to ski.
We enjoyed our stay in Hilton and the walk around. I will go back to Queenstown for ski and Hilton will be my only choice for staying.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, June 9, 2013
Michelle

Thank you for writing such a wonderful review. It was nice to read about the great things you found to do while relaxing at the village.

Please do visit during the ski season. The village sits in the sun all day long so those cold winter days can feel like a nice spring day.

Look forward to seeing you on your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 9, 2013

I just had the fortunate experience of spending 6 days at the Hilton in Queenstown NZ. Never have i been to a place that was so welcoming, luxurious and nestled in a snowcapped wonderland on the lake near the incredible town of Queenstown! Now is the time to go as it their slow season and i got a bargain, got great service, met wonderful, welcoming and friendly people at their pub and got wonderful advice and support when i needed it. I will be back and hopefully sooner than later.

Room Tip: Encourage you get lakefront- views are wonderful!
See more room tips
  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SkillTV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this review, June 9, 2013
Dear SkillTV

Thank you for taking the time to respond. It is always nice to read great things about the village but to read about our great team makes it all worth wile. I will share your feedback with the team, they will be wrapped!

Come back and see us soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
1 review
5 of 5 bubbles Reviewed June 8, 2013

We were originally booked in at the Kawarau and were delighted to be contacted prior to arrival and told we were being upgraded to the Hilton. This was our 1st time staying at the Hilton and were very impressed. Staff were great, very helpful and friendly. Room amazing, bed so comfortable and view amazing! Buffet breakfast at Wakatipu Grill to die for. Had a great stay and cant wait to come back.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jenna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
1 review
5 of 5 bubbles Reviewed June 7, 2013

Absolutely amazing hotel! Rooms were fantastic, so clean and modern, the room was always nice and warm which is fantastic in the Winter time. The views were extraordinary from our room, the service on the reception and from the valet was so friendly and efficient, the BEST hotel I've stayed at would recommend to anyone.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Queenstown Resort & Spa

Property: Hilton Queenstown Resort & Spa
Address: 79 Peninsula Road | Kwarau Village, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Queenstown
#4 Business Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#18 Luxury Hotel in Queenstown
#19 Family Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Official Description (provided by the hotel):
From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more   less 
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Also Known As:
Hilton Queenstown Hotel Queenstown

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