The hotel is in a great location, not in the heart of Queenstown, but an easy water taxi ride to the centre of town. The rooms were quite well appointed and comfortable. The food was ok, but certainly not the best I had ever had. The whole place was seriously let down by the service which was average at best. We arrived about midday and none of the room were ready, there was a lot of us, and I understand that can sometimes be challenging, but there was not really any sense of urgency given or even an expectation as to when they would be available. This left most of us in limbo, not knowing when to return or given any options as to any facilities that may be available, some of us had made a reasonably long journey to get there. On entering the lakeside bar, which had a lovely fireplace and outside lounge area overlooking the lake, the service was again appalling, even though there were three bar staff on the bar, they seemed unable to serve more than one person at a time between them. A tip to them would be employ Irish bar staff, their takings would go through the roof. I was very happy to leave and will not return. It is a shame that what potentially could have been a memorable stay, was marred by staff who didn't seem to care less.
- Official Description (provided by the hotel):
- From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Orbitz, Expedia, Booking.com, Cheap Tickets, Priceline, Travelocity, Hilton EMEA, Ctrip TA, TripOnline SA, Hotwire, Cancelon, Evoline ltd, getaroom.com, HotelQuickly and HRS so you can book your Hilton Queenstown Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Queenstown Hotel Queenstown