We were were looking forward to a lovely weekend experience but were left disappointed. Firstly we booked into the signature restaurant at 4.00pm for a 7.30 booking. Reception rang back 2 hours later to say 'sorry fully booked'. After saying this was not good enough they let us keep our booking. At dinner all the following items were unavailable from the menu; crayfish, mussels, oysters and lamb rack. Not good enough for a Friday night. (26th May) I accept oysters are sourced based on the weather and supply but the rest of the items is mismanagement. Also the restaurant was half empty all night so definitely not fully booked. We were offered a 15 to 20% discount for the following night if they could get some oysters. Is it 15 or 20%? I expect them to be more specific considering the prices they charge. Also in the Lakeside Cafe they forgot our order. SERVICE MEDIOCRE OVERALL. This is the 2nd time we have stayed here and am not sue if we will be back!
- Official Description (provided by the hotel):
- Situated directly on the shores of Lake Wakatipu, the resort boasts famous waterfront and mountain views. Each of the spacious rooms and fully-equipped residence apartments offer a gas fireplace, separate lounge area and private balcony to satisfy any travel needs. Take the complimentary hotel shuttle bus into town, rejuvenate in the opulent onsite spa facility or simply relax by the 25-metre indoor heated pool with steam and sauna rooms. While the five bars and restaurants including the signature Wakatipu Grill provide sought-after dining options in magnificent settings to complete a truly memorable stay. ... more less
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- Also Known As:
- Hilton Queenstown Hotel Queenstown