We'd booked four nights at the end of our stay in NZ. During our three weeks travelling we'd stayed in some really nice places. No complaints about the room itself which was very nice but on the third day we couldn't get into our room as the 'key' was blocked. A trip to reception put that right but our room hadn't been made up. On our return that evening the key had been blocked again. Breakfast was a nightmare. Too many people for the number of tables and the number of staff working. In the end we shared a table for two with two other people who couldn't find anywhere to sit. The hot breakfast wasn't hot. After gently complaining we were given free internet for the rest of our stay. The internet costs are very high when you consider that most places are free or have a nominal charge. To be fair there is a business suite which wasn't very busy and we were told that the hotel was reviewing the charges.
The location is very nice but we'd stayed at places with much nicer views. It was disappointing really and we wouldn't book it again or recommend it.
- Official Description (provided by the hotel):
- Situated directly on the shores of Lake Wakatipu, the resort boasts famous waterfront and mountain views. Each of the spacious rooms and fully-equipped residence apartments offer a gas fireplace, separate lounge area and private balcony to satisfy any travel needs. Take the complimentary hotel shuttle bus into town, rejuvenate in the opulent onsite spa facility or simply relax by the 25-metre indoor heated pool with steam and sauna rooms. While the five bars and restaurants including the signature Wakatipu Grill provide sought-after dining options in magnificent settings to complete a truly memorable stay. ... more less
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- Also Known As:
- Hilton Queenstown Hotel Queenstown