We decided to stay at the Hilton pre & post a 3 day Routeburn tramp. We stayed in a $135 room for the first night which was a bargain, the room was lush with a lame view and patio. The pool and bar area was also very good. The ot let down was the very dirty corridor outside our room that needed a Hoover and the wasps, we were informed there was a big nest and assumed it would be removed as they were everywhere.
On our return we stayed in a $240 pn room on the 6th floor with a lake view, again very nice but light bulbs were missing and the remote control did not work. We were unable to sit out on our balcony as the wasps were still around, in fact they were all over the hotel still which was disappointing.
We went to the grill for dinner and the food was a key down, veggie options were dull and tasteless. We ordered room service for dinner and the plates were not cleared until 5pm the next day.
Breakfast - veggie order came with a meat sausage
Husbands GF Toast - cold, burnt on one side and uncooked on the other
Extra plate of cold eggs arrived for someone else
Made complaint, a thousand apologies.
New breakfast came for me, tomatoes undercooked, mushrooms over cooked
Husbands GF toast came done well, no new eggs though???
We asked the hotel to order us a taxi and they order us a corporate cab for some reason which was double price, driver tried to short change us and then tried to palm us off with Australian money?
This hotel needs to review who it employs to cook, clearly the current chefs are not good enough. One staff member who does stand out is Graeme from the bar, he was friendly, entertaining and very professional. Maybe he needs to give lessons to the rest of the Hilton staff.
- Official Description (provided by the hotel):
- From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more less
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- Also Known As:
- Hilton Queenstown Hotel Queenstown