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“Fantastic Property with gorgeous lake views”

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Hilton Queenstown Resort & Spa
Ranked #17 of 58 Hotels in Queenstown
Certificate of Excellence
Reviewed January 3, 2013

This is a top notch Hilton with gorgeous views right on the lake. The hotel is clean and the rooms are fantastic. The service was top notch, and we were even upgraded to a beautiful lakeside suite. The food was perfect and the hotel had all sorts of food options. Additionally, valet parking was only $10NZD or like $8 USD (very cheap compared to Auckland). The only issue is the hotel is either a 8min drive from downtown or a water taxi. We did not mind as it made for a very quiet area and easy to sleep.

  • Stayed: December 2012, traveled as a couple
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Thank richard_hoboken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded January 6, 2013

Dear Richard

It was great to see you enjoyed your stay with us at HIlton Queenstown.

Thank you for your positive comments and I look forward to welcoming you back to stay next time you are visiting Queenstown.

KInd regards
Andrew Nisbet

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2,374 - 2,380 of 2,758 reviews

Reviewed January 2, 2013


Hi all, we are still staying at the hotel at the moment and have a few more days. I would not recommend the hotel if you are planning on joining tours and eating out. Most tours and restaurants will not pick you up from here as it is too far away. There is a hotel water taxi that takes you to town but it is $15 return/$10 one-way, but it doesn't start till noon and finishes at 10pm. There's also a public bus service but you have to switch buses. A taxi is available but is $50 one-way to town. For a hotel of this caliber, it's just not acceptable to not have a complimentary hotel shuttle bus in addition to the water taxi. And it is the one reason we won't stay again.

That being said, the rooms are beautiful as is the view. The Grill has good food. We did run into some service issues with housekeeping not cleaning our room when requested and not dropping of shaving cream when they said they'd bring it ASAP.

There are better options in town that are closer so our overall rating is very good, but the location without convenient transport definitely lowers it. We'd rather take the extra transport cost and stay in a nicer room in town.

If you are planning on doing morning tours, most start around 8am in town and end in town, so choose wisely.

Before this, we stayed at the Novotel with lakeview and thought it was great (surprisingly). We would likely stay there again.

  • Stayed: January 2013
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Thank Travelingisourlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded January 3, 2013

Dear travelingisourlife

Thank you for taking the time to share your feedback following your recent stay at Hilton Queenstown.

It is a shame the location did not suit your requirements but I am pleased you enjoyed the village.

I do hope you have the opportunity to return again sometime in the near future.

Kind regards
Andrew Nisbet

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Reviewed January 2, 2013

We stayed at the Kawerau on the 30th and Hilton New Year's eve. This was our first time at the Hilton here and will be returning. The staff were exceptional, particularly Tamsin, who handled a very unhappy situation that had occurred in Stacks bar, with the professionalism you would expect from a trained Hilton member. We had encountered her previously when staying at the Kawerau earlier in the year and she was just as professional even though the hotel had just opened. The rooms are relaxing and the Wakatipu Grill is excellent, I can recommend the duck. The pool area is very relaxing and was just what I needed on the 1st Jan. The conceirge was very helpful as I am about to have a knee replaced and find walking any distance aggrevates this. He arranged to park the car and bring it around when I needed it. The water taxi on Sunday night was good, but sit at the back if there is any water chop. Unfortunately due to the weather both the Water Taxi's and the fireworks in Queenstown were cancelled. Guess we will just have to come back next year. For a large hotel, the level of noise is non existant. We only had the continental breakfast this time as dinner on both nights had been wonderful, but know from experience that both selections of breakfast are very good.

Room Tip: If you have any mobility problems ask for a room near the lifts.
  • Stayed: January 2013, traveled as a couple
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1  Thank Glenny49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded January 3, 2013

Dear Glenny49

Thank you for taking the time to share your comments following your recent stay at the Hilton Queenstown.

I understand it is important for guests to receive a memorable experience during their stay and your feedback is most appreciated.
It was unfortunate the weather did not hold out for New Years Eve. I do apologise if you were misinformed the fireworks was cancelled. This was not the case.

Thank you for your kind comments regarding Tamsin, she is indeed a crucial member of our team and she will be happy to read your comments.

Thank you again and I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet

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Reviewed January 1, 2013

We had an enjoyable stay here in a deluxe lake front king room the weekend before Christmas. The rooms are well designed in that you don't get corridor noise and hardly hear your neighbours. It was very private and quiet with stunning views to the lake. It is so new that the room was in great condition with a lovely bathroom and a very comfortable bed.
The hotel is rather spread out and it can be a bit confusing finding reception especially if you arrive by water taxi as we did. I would definitely recommend a car if you stay here. We used taxis which were very efficient but for any length of time would be very expensive.
We loved the recreation facilities. The lap pool is excellent and the day Spa is too. A week later I am still reaping the benefit of my excellent massage. I would water taxi to have a massage here in the future.
We had a lovely meal at Stack's Pub but found the breakfasts to be average with very hit and miss service. I really feel the hotel could be much better if the staff had more training. Most of them have a very casual attitude to their job.

The whole of Kawarau Village is developing nicely and would be a lovely place to stay especially over winter for skiers who love skiing the Remarkables.

  • Stayed: December 2012, traveled as a couple
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Thank Toddy04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded January 2, 2013

Dear Toddy04

I appreciate you taking the time to share your comments following your recent stay at Hilton Queenstown.

I was pleased to see you enjoyed yourselves and found your room exceeded expectations.
It was great to read your massage was so enjoyable.

I look forward to welcoming you back to stay when you are next visiting Queenstown.

Kind regards
Andrew Nisbet

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Reviewed January 1, 2013

the hotel is close to the airport and 15min drive to the town center. one can also go to the town by water taxi $15 roundtrip. we stayed 2 nights and enjoyed the spacious room, beautiful lake view, and peaceful surroundings. the breakfast was a disapointment to the hilton standard.

  • Stayed: December 2012, traveled as a couple
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Thank kevinzhikangchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded January 2, 2013

Dear kevinzhikangchen

Thank you for sharing your comments following your recent stay at Hilton Queenstown.

I apologise you were dissappointed with the breakfast. I understand it is important for our guests to enjoy a memorable experience during their stay and your feedback is most appreciated.

I do hope you have the opportunity to visit us again sometime in the near future.

Kind regards
Andrew Nisbet

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Reviewed January 1, 2013

We stayed in the Hilton Queenstown on New Years Eve. Although the hotel was fully booked and the staff very busy they still were very friendly and helpful and made our stay an awesome experience. We had one of the relaxation rooms with our own outdoor spa and a cosy fireplace. From the spa and our room we were overlooking the lake with the Mountains in the background.
Queenstown can be easily reached by the water taxi (single ticket 10 NZD, return 15 NZD) leaving from the wharf in front of the hotel or by bus (single 7 NZD) from the nearby busstation. The taxi from the airport to the hotel costs approx. 25 NZD. There is an extra charge of 6 NZD for taxis from the Airport. The Hilton has a special deal with Taxis for 23 NZD.
Breakfast is served in the Wakatipu Grill with a nice terrave overlooking the lake. The breakfast buffet offers a great variety of food and drinks. It has the facility to create your own smoothie.

For sure we will stay again at the Hilton Queenstown on our next stay in Queenstown.

Room Tip: We can highly recommend the relaxation room with your own outdoor spa.
  • Stayed: December 2012, traveled as a couple
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1  Thank Stefan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded January 2, 2013

Dear Stefan

I appreciate you taking the time to share your comments following your recent stay at the Hilton Queenstown.

I was very pleased to see you enjoyed yourselves and thank you for mentioning the travel options in to Queenstown.

I look forward to welcoming you back to stay when you are next visiting Queenstown.

Kind regards
Andrew Nisbet

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Reviewed December 31, 2012

The room was fantastic - we had a double bedroom appartment, with a kitchen area and an outdoor table, right near the lake, but screened by vegetation, so private, whilst scenic - very cool. Well equipped - the kitchen/dining area was very nice, had a washing machine and a drier in the bathroom - everything just great. A very pretty place to stay. A good spa with sauna and pool. A very relaxing stay!!

BAD: (1) room was not ready in time, but only had to wait 30 mins whilst sipping on free beer in the bar. (2) internet cards are expensive. (3) the quality of breakfast was not good - the bacon was very fatty, the eggs were not very nice, pastries were OK. Surely Hilton can afford better grade bacon? ;o)

GOOD: the location, the scenery, the comforts (spa, etc). Staff are friendly and helpful.

TIPS:

(1) buy a loaf (or 2) of bread in town, and feed the ducks - great fun, they are very friendly!! Just sit on the rocks by the pier, and they will come to you! :o)) A very relaxing activity.

(2) if you get a card in your room, saying "why not have breakfast in your room" - be aware that this will count as room service, even if you have paid for bed&breakfast. "Bed&breakfast" only covers breakfast in the restaurant!! We were not aware of this, and had ours in the room, however, because it was not made clear to us at check-in, they did not charge us for it, which was nice.

  • Stayed: December 2012, traveled as a couple
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Thank Russky79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded January 2, 2013

Dear Russky79

Thank you for taking the time to share your comments following your recent stay at Hilton Queenstown.

I was pleased to see you enjoyed yourselves in our apartments.

We do offer complimentary internet in the business centre in the Hilton Hotel.

I do apologise for the confusion caused over the breakfast options. The room hanger signs are standard, however, we need to ensure guests who are on a bed andbreakfast package understand this does not include room service.

Thank you again and I look forward to welcoming you back to stay again soon.

Kind regards
Andrew Nisbet

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Queenstown Resort & Spa

Address: 79 Peninsula Road | Kawarau Village, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Queenstown
#4 Business Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#15 Luxury Hotel in Queenstown
#19 Family Hotel in Queenstown
Price Range: $181 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Official Description (provided by the hotel):
From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more   less 
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Also Known As:
Hilton Queenstown Hotel Queenstown

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