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Hilton Queenstown Resort & Spa
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Reviews (3,029)
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1,780
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All reviewswater taxiwakatipu grillrelaxation roombedroom residencestacks pubfire pitmain restaurantclose to the airportbeautiful hotelfree shuttlekawarau villagelake viewin townminute drivethe hotel offersrental carbeautiful room
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2,734 - 2,739 of 3,029 reviews
Reviewed July 14, 2012

The Hilton Hotel Queenstown, was an excellent choice for a two night getaway for two. Our standard room was elegant, quiet and warm. The winter sun hits the Hilton side of the lake, leaving Queenstown on the other side in shadow; allowing for warm pleasant mornings by the lake. The staff at the hotel were curtious and helpful which made our stay enjoyable.

This hotel has a great deal of potential. However, Kawarau village and the Hilton Hotel seemed empty and deserted the week we were there. We understood that ski season had not yet started, but it was the school holidays, and the closed restaurants and stores meant that we were on the bus first thing in the morning to spend time in Queenstown town where there was some form of human life and energy. We felt sorry for the ladies working in the cafe/ bakery at the hotel; our coffee took 20 min. to get to us and we guessed that they were either new, had no training or the cafe was understaffed.

I am not sure if we'd return, however, we did enjoy our stay. Maybe in several years time, when they have gotten over some of their growing pains, this hotel will the vibrant and special place it was envisioned to be.

  • Stayed: July 2012, traveled as a couple
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Thank Samhobbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 15, 2012

Dear Samhobbit

Thank you for sharing your comments following your recent stay at the Hilton Queenstown.

I am sorry you struck a quiet couple of days. This week we are fully booked and the village is very busy.

I do hope you will come back and stay sometime to enjoy the true atmosphere within the busy village.

Kind regards
Andrew Nisbet

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2012

The staff at the Hilton are amazing, The rooms have everything that you need a deep bath, a gas fire and view of the mountains and lake. A short water taxi takes you right into the heart of Queenstown. It is truly a wonderful place to kick back and relax. Also it is literally 5 mins from the airport.

  • Stayed: July 2012, traveled as a couple
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Thank Foxtail48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded July 16, 2012

Dear Foxtail48

Thank you for your lovely review. I am so pleased you found everything to your liking.

It is a great place to relax and we are very lucky with our suberb location looking out over Lake Wakatipu in the all day sunshine.

I look forward to welcoming you back to stay next time you are in Queenstown.

Kind regards
Andrew Nisbet

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Reviewed July 12, 2012

WE stayed and had an amazing time here for 2 nights at the end of a hiking holiday. It was the perfect end to our trip. The room was beautiful, the service top notch and the facilities wonderful. The only downside would be the distance from town and the cost of the water taxi but we were more than happy to stay put and enjoy the surrounds after a busy week.

Id definitely stay here again - weve recommended it to many.

  • Stayed: January 2012, traveled as a couple
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Thank louie56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 15, 2012

Dear louie56

Thank you for sharing your comments regarding your recent stay at Hilton Queenstown.

The water taxi is very reasonable compared to a vehicle taxi. The local bus timetable offers a great service -1/2 hourly return trip to and from the village for $8.
Thank you for recommending us to many people and I look forward to welcoming you back to stay the next time you are visitng New Zealand.

Kind regards
Andrew Nisbet

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Reviewed July 10, 2012

This hotel is brand new and breath taking. We received outstanding service,it was the perfect location for our trip to the remarkables ski slope, and the village was self contained with a variety of restaurants.

Stayed: July 2012, traveled as a couple
Thank Kyishia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew N, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded July 17, 2012

Dear Kyishia L

Thank you for placing your feedback following your stay at Hilton Queenstown.

It is a great location especially if you are using the remarkables ski field.
Thank you for mentioning the outstanding service you received. I look forward to welcoming you back to stay when you are next in Queenstown.

Kind regards
Andrew Nisbet

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Reviewed July 9, 2012

Well done Hilton, a great property and well run. We stayed 8 nights, with 2 interconnecting rooms for us and our 2 kids. There were issues with the alloctaed rooms on arrrival, however the staff (Caitlin) were professional and sorted it out to our satisfcation so we moved on from the problem.

The location is out of Queenstown however that was perfect for us. Our kids loved the boat ferrry in and out of town each night for dinner, even though it was a little cold. The pub was great with good atmosphere (staff a surly and uninterested), the fine diner was awesome, our best meal on te trip.

Overall a great stay and we are coming back soon, and it is good to see a new build property that is designed and built well (i'm sick of the cheaplly built condos you see that run as apartment hotels - not the same thing at all!)

Room Tip: Wakitipu suite facing the lake was great
  • Stayed: June 2012, traveled with family
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Thank EMCBalmain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 15, 2012

Dear EMCBalmain

Thank you for sharing your feedback following your recent stay at the Hilton Queenstown.

I was pleased to see you enjoyed yourselves and thank you for mentioning how helpful and professional Katelyn was.

I look forward to welcoming you back soon to stay.

Kind regards
Andrew Nisbet

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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