As a busy corporate traveller, I very rarely have the time to spend pre-arranging my holidays and quite often find that I waste time and money once I finally get to my destination due to poor planning on my part. On this occassion however, I was simply amazed that a short weekend away to the idyllic ski resort of Queenstown would prove to be an unforgetable experience - with unsurpassed guest service.
I had surprised my partner and decided to spoil her so booked a room at the new Hilton Queenstown. And only the day before we where due to depart, I noticed that on my confirmation there was a link to a vacation planner who I could contact to help with any recommendations and assistance. I would normally never think to do this - but because I did - I now firmly believe that our entire Queenstown experience was down to one person. I sent an e-mail to the Hilton vacation planner " Annika Worth" and she promptly responded asking me what she could do to ensure that our weekend was an unforgettable one. As I was short on time, I asked Annika to arrange on my behalf a weekend of romantic dinners and placed my trust in her to make any other recommendations.
On arrival at the hotel, to our delight Annika was there to meet and greet us. She then walked us to our room and had already placed some chocolates there ( what a wonderful touch ) She then explained that she was on duty all weeekend and if we required her assistance that all we need do is ask. Our dinner reservations at the hotel's signature restaurant " The Wakatipu Grill " had been arranged by Annika and she also suggested we have pre-dinner drinks in the Cru Wine Bar. Both of which where amazing ideas as we had travelled from Melbourne that day and did not want to venture out of the hotel if it was not necessary.
After a most enjoyable evening - we retreated to our room only to find that the housekeeping staff had been in to close the curtains and turn on our private fireplace. There was also a note from Annika advising us that she would meet us in the morning to discuss our next day's adventures.
After a sleep in ( I must say the bed's at this hotel are simply wonderful ) we ventured down to breakfast and was again meet by Annika who took the time to make her suggestions on the perfect day out in Queenstown. We went to Arrowtown and drove out to some local wineries - again awesome recommendations given to us by a lady who clearly understands the treasures of New Zealand's Central Otago.
On return to the hotel, we had yet another expression of appreciation in our room ( a cheese platter ) to accompany the wine we had just purchased. It was extremley tempting to remain in our hotel room for the evening - but Annika had left us a couple of vouchers to take the water taxi into the town centre. So we dined at the Botswana Butchery and this was very romantic.
As we had taken the water taxi - we could have a few drinks and really enjoy ourselves. My partner and I can not stop telling our family and friends about the memorable weekend we had - and how welcoming and incredible the staff at the hotel are. The property is beautiful, there is not doubt about that and we will definatley return because we did not have time for any spa treatments or even time to use other hotel facilities.
But if I can once again thank Annika ( who we found out on leaving - is actually an Australian ) for your extraordinary efforts. We will return to the Hilton because of you.
- Official Description (provided by the hotel):
- From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more less
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- Also Known As:
- Hilton Queenstown Hotel Queenstown