Very, Very Disappointed Guests
No Wow factor here. Overpriced, Overrated and the most 2nd rate accommodation we stayed at during our ten day holiday in the South Island.
The bedroom contained a bed and little else.
We had to literally beg to get a key for the bedroom and another for the bathroom.
Both rooms were accessible from the hallway by any other guest or visitors.
We were told that if we locked the doors our rooms would not be serviced for our three day stay.
Toilet had not been cleaned and had brown toilet stains in the bowl.
Most uncomfortable bed we have ever tried to sleep in.
Heating turned off at night and room very cold.
The Bathroom facilities were absolutely abysmal.
Dirty cups left overnight in the serving area and only two clean ones available for four guests in the morning.
No milk available in the fridge in the lounge for morning tea.
No water available for the jug.
Common Lounge had extremely dated and uncomfortable furniture.
We were expecting superior accommodation! We got ripped off.
We were required to pay for three nights despite the fact we couldn’t stay there another night & left after one night and the owner Roy Llewellyn has declined our request for a what we consider an equitable 50% refund.
Incidentally, superior accommodation is available in Arrowtown,
- Official Description (provided by the hotel):
- Delightful Self-Contained accommodation in an idyllic, rural setting below Coronet Peak just 15 minutes from Queenstown and 5 minutes from historical Arrowtown. All units have modern kitchettes, ensuite bathrooms and free Wifi and Sky TV is available throughout Willowbrook. Four acres of mature garden surrounding the Main House contain a tennis court, a spa pool and some very friendly sheep. We are within easy reach of ski fields, wineries and some very picturesque golf courses. ... more less
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