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“Always Fantastic”
Review of Eichardt's Bar

Eichardt's Bar
Ranked #19 of 266 Restaurants in Queenstown
Certificate of Excellence
Price range: $6 - $19
Cuisines: European
More restaurant details
Restaurant details
Good for: Business meetings, Special occasions, Romantic, Bar scene
Dining options: Breakfast, Dinner, Lunch, Late Night, Reservations
Description: Modern New Zealand cuisine served Tapas style with tasting plates. Fresh, local produce. Outstanding wine selection and brilliant cocktail list. Please note it is not possible to reserve tables - Eichardt's is a small bar with 7 tables only, bookings are not practical. When full, guests are offered the option to wait in the hotel foyer and drinks may be taken there.
Reviewed August 28, 2014

Great setting, wonderful tapas and wine. Outside area around the fireplaces, even in winter are great. The staff are always friendly.

Thank lanceNZ66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eichardts, General Manager at Eichardt's Bar, responded to this reviewResponded August 31, 2014

Thanks for the note Lance, glad you enjoyed your visit to Eichardt's.

We love the outdoor fireplaces, even on the coldest night it's lovely to be in the fresh air - and it gives you a good excuse to sample our incredible mulled wine!

Cheers,
James

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452 - 456 of 875 reviews

Reviewed August 27, 2014

Small and cosy atmosphere, great ambience. Delicious chowder, hand cut chips with truffle salt and pork croquettes. Each had a cocktail (4) and all were excellent. Friendly and attentive staff. Finished off with chocolate molten pudding and perfect coffee. All round fantastic, would definitely go again, a highlight of our dining in Queenstown

Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eichardts, General Manager at Eichardt's Bar, responded to this reviewResponded August 27, 2014

Thanks for your feedback Jason, glad you enjoyed your Eichardt's experience.
The Chowder has long been a signature dish of ours, and the pork croquettes are fast becoming the hit of winter - inspired by a Movida dish with our special local twist they are outstanding.
Look forward to seeing you again soon.

Cheers,
James

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Reviewed August 26, 2014

I visited Eichardt's in November last year and rated it a 5 out of 5, raved about the food and the service. I took some friends back in August 2014 and was embarrassed and disappointed. The food is still just as good but the service was terrible. In addition to not having Southern Comfort (a basic bar staple I would have thought), when my friend ordered another drink - it took about 15 minutes to be delivered despite the rest of us getting our drinks delivered. The wait staffs' attention was difficult to attract to inquire where the drink was - they weren't paying attention to us as customers. This was compounded after we ordered our food. One of our party ordered a tapas from the sweet menu. He wasn't asked if he wanted it to come out after the rest of the dishes but it would seem they assumed he would as his dish didn't come out with the rest. We then encountered the same problem when trying to find out where the drink was, it was hard to attract anyone's attention. The staff were too busy chatting to each other. Once we did get someone's attention, the waitress's reply was - it shouldn't be too far away. Well it was, it was another 20 minutes. The waitress should have taken the time to go and find out where the dish was at rather than assuming it was coming. This was consistent with the impression we had that the wait staff on that night just weren't interested in providing excellent customer service.

I would hesitate to come back here again after receiving below par service for the standard of this establishment and very disappointed after such a great experience last time.

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Thank Kiwi_Boop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eichardts, General Manager at Eichardt's Bar, responded to this reviewResponded August 27, 2014

Thank you for taking time to provide your feedback, I am disappointed that we appear to have dropped the ball on your experience at Eichardt's. Our customer service is usually of the highest standard, reflected in the majority of reviews here.
With larger food orders service will be staggered out of the kitchen to try and bring dishes in a logical order to spread the meal into courses and ease congestion on the table. I can't imagine what happened in the case of the missing cocktail, I certainly hope it wasn't a case of the bar staff not paying attention as this is absolutely not what we set out to deliver.
Customer service is a huge focus for Lucy and her team on the floor and justifiably they receive a lot of accolades for it - in this case you appear to have been let down and we are working internally to uncover any reasons behind it.
You have my personal contact details and I would appreciate the opportunity to discuss further. You've experienced our usual high level of service previously so I trust you will give us the chance to make this right.

Look forward to welcoming you back to Eichardt's next time you visit Queenstown.
Regards,
James Cavanagh

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Reviewed August 26, 2014

Beautiful old building. We went there on a freezing night and had a great time. Very cozy inside, and the food was fantastic. Prices very reasonable. We tried the house wine and thought it was better than the big name wines from the region. Will we go back? Yip.

Thank Ray767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eichardts, General Manager at Eichardt's Bar, responded to this reviewResponded August 27, 2014

Thanks Ray, great feedback.
Value for money is a big focus for us, we feel we have it right in terms of the quality of food served and the beverage offer - glad you agree.
Our house Pinot Noir is made exclusively for us by Mt Edward wines in the Gibbston Valley - we think its fantastic too!

See you again soon.
James

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Reviewed August 26, 2014

Eichardt's Bar has a a fantastic atmosphere to unwind in and the staff are wonderful! The food is also divine - would recommend to anyone!

    • Value
    • Atmosphere
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    • Food
Thank ashleigh-lillian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eichardts, General Manager at Eichardt's Bar, responded to this reviewResponded August 27, 2014

Thanks for the review Ashleigh, I appreciate the comments on the food and service.
Next time you visit Queenstown, you should also try our sister property, No5 Church Lane - menu designed by Will Eaglesfield and his team at Eichardt's, modern New Zealand fare with an emphasis on Fresh and Local.

See you again soon,
James

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