We rented 3 bikes at by the hilton hotel location. Within 10 minutes, my teenage daughter has a fall and hurt her knee. We returned the bikes within 30 minutes & were willing to pay for 1 hour, but they refused, charging us for a full 2 hours at ZD$60! This was in contrast to the bike rental in Davenport, where the service was SO excellent, they gave us a discount on a 2 hour rental. There are TONS of bike rental places in queenstown. Vertigo does NOT provide locks, so you have to keep a constant eye on your bikes if you want to park it and have a coffee, ice cream, or walk about. Also, this location was low on bikes so my teenager ended up with a medium (versus small) frame. Last, their customer service is terrible. We rented the bikes on Xmas eve and they showed no sympathy when we only used the bikes for 10 minutes, charging us for 120 minutes. Don't use this company-- there are plenty of other bike rentals that will provide better service!
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