First time visiting the store in Arrowtown. The store is beautiful, extremely well finished with a great atmosphere.
The staff however, not so great. The American gentleman with the grey hair, simply could not have shown any less of an interest if had of tried. His service was poor, came across smug and extremely condescending. At one point he cleaned a table next to use, then dragged the chair across the floor and returning it to where we were sitting. Actually damaging the floor in the process. When paying the bill, he didn’t ask if we enjoyed it, say please for our payment etc. Very very poor. The Asian lady who delivered our cheese board, didn’t explain the cheeses etc, also poor.
As locals, we were hoping for so much more as we love visiting Arrowtown, however, we won’t be returning to the winery.
Happy to discuss this in more detail.