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“Helpful staff but no guarantees”
5 of 5 bubbles Review of Queenstown Combos

Queenstown Combos
Ranked #120 of 162 Tours in Queenstown
More attraction details
Attraction details
Owner description: Our range of Queenstown Combos products provide you with the opportunity to combine many of New Zealand’s “tourism icon” attractions into your itinerary. Combos like the Awesome Foursome, Shotover High Five and Nevis Bungy Raft include Queenstown’s leading attractions - jetboating, rafting, bungy jumping, helicopter flights, skydiving and Skyline Gondola.
1 review
“Helpful staff but no guarantees”
Reviewed January 3, 2014

I booked the Skydive Heli Raft combo and had emailed the agency the day before to confirm. Everything was still on and I was excited! Unfortunately, I showed up to find out that the other person scheduled for the helicopter ride had canceled and they needed at least 2 people to go up. They offered me a refund for that portion of the combo. The next day, I contacted them because I left my sneakers at the white water rafting facility. The white water rafting facility was about 20-30min from town, and they coordinated with the bus drivers to get them back for me. As I was on a different excursion the next day and unable to go to the rafting facility myself, I was very grateful for their help!

Visited December 2013
Review collected in partnership with this attraction

Helpful?
Thank Nicole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TotallyTourism, Front Office Manager at Queenstown Combos, responded to this review, January 7, 2014
Hi Nicole, Thank you for your feedback on the Skydive Heli Raft Combo, I am glad you seem to have enjoyed your trip! I am sorry you did not get to experience the Heli Flight into the rafting. Unfortunately we do require minimum numbers for the heli flight to go which does happen most days. I hope you will come see us another time to experience the Heli Rafting or another one of our Heli Combos. It's great to hear the staff were so helpful in finding and bringing back your belongings that were left at the Rafting Base! Thanks and we hope to see you again in Queenstown someday. From the Queenstown Combos & Challenge Rafting Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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18 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
55 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
“High Five/Big Five?”
Reviewed June 23, 2013

We booked this combo for our 2 son's as a birthday surprise.
We were flying in from Auckland Saturday morning and flying back home Sunday night so it was to be a whirlwind 2 days of excitement.
Despite booking a few weeks in advance and then confirming our details 2 days before flying we arrived at the check in to be told there are minimum numbers required for the combo to go ahead and if there wasn't at least 1 more person the boys birthday treat would be a no go.
Disappointment was a understatement. If we were told this when we first booked we would have just gone with the Shotover Jet or the Helicopter ride.
The staff were disinterested and didn't offer any alternatives.
We were on a tight budget but as our sons had been talking about this for weeks we loaded up the credit card and we all ended up going.
The Shotover Jet...AWESOME!! Amazing staff!! Amazing ride!!
Helicopter to the Luge, AWESOME!! The pilot was cool and sat the birthday boys up front. Their grins said it all.
The Luge....eh....we went straight from the Helicopter to the Luge only to be told we're closing in half an hour. We managed to get in 3 of our 5 rides and then they just turned off the chairlift. I thought a package deal was meant to look after you and make sure you had a good time. We were short changed by 2 luge rides. Not impressed!!

Visited June 2013
Helpful?
Thank kiwiguy39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TotallyTourism, Manager at Queenstown Combos, responded to this review, July 9, 2013
Thank you for your feedback on your experience. I am sorry to hear that you missed 2 Luge Rides. Missing Luge rides or part of a combo almost never happens, but unfortunately sometimes operations take longer than usual, or the luge is forced to close due to weather or unscheduled maintenance. In this rare event we always encourage guests to come see us so we can re-schedule or arrange compensation. We appreciate your feedback on your customer service experience. Queenstown Combos prides itself on quality customer service, and we generally get great feedback in this area. We will certainly take your feedback on board to ensure this does not happen again. We are thrilled you and your family enjoyed the Shotover Jet and The Helicopter Flight! They are a great way to see the Queenstown region.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Melbourne, Australia
Level Contributor
274 reviews
105 attraction reviews
common_n_attraction_reviews_1bd8 190 helpful votes
“To enjoy it all”
Reviewed January 15, 2013

There are so many things to do in Queenstown, that to enjoy the best at the lowest prices, you need to combine them. This is what Queenstown Combos attempts to do for you. We took the Shotover jetboat/helicopter/Zip trek/ Gondola ride combination. We had to be at "The Station" by 8.15 to meet our tour, we were but due to unseasonal rain the Shotover Jets were not (yet) operating, The tour operator was fairly sure that the jetbaots would be going inthe afternoon, so the order of our trips was changed and we got to see Queenstown by air first, then the Zipline safari and then after lunch at the top of the Gondola ( not provided) we rode down to catch the bus to the Shotover jets. It was a full day, Ok it was mostly speed - through the air, zipping through the trees, down the mountain and then up and down the shotover river and well worth every minute. So, excellent provider, able to shuffle things round to fit the crcumstances and excellent fun.

Visited January 2013
Helpful?
Thank scubal0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TotallyTourism, Front Office Manager at Queenstown Combos, responded to this review, January 21, 2013
Thanks for your excellent review – it’s always great to get some feedback!
The Queenstown Combo is one of our most popular combos and is a great way to see the local area. You’re right the unseasonal rain did bring things to a halt for a couple of days but luckily we can be pretty flexible with moving things around and we appreciate people understanding this, we just want to get you out doing extreme stuff ! We’re just happy you had a good day out.
Thanks again and hopefully see you in Queenstown again sometime.
From the team at Queenstown Combos.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
343 reviews
94 attraction reviews
common_n_attraction_reviews_1bd8 189 helpful votes
“High five is good but be weary”
Reviewed July 10, 2012

That you might not get time to do five luge rides if your bus is late.

Visited July 2012
Helpful?
1 Thank Nathaen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“One-stop shop for all your Queenstown adventure needs!”
Reviewed December 15, 2011

Extemely helpful in planning our honeymoon adventure activities. They went out of their way to work with the other vendors located in The Station to accommodate our schedule and needs. Susan is the best advisor/salesperson there!! So patient and knowledgeable and friendly!! Thank you for helping us sort through the myriad of options available!

Helpful?
Thank GlobalGK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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