I booked the Skydive Heli Raft combo and had emailed the agency the day before to confirm. Everything was still on and I was excited! Unfortunately, I showed up to find out that the other person scheduled for the helicopter ride had canceled and they needed at least 2 people to go up. They offered me a refund for that portion of the combo. The next day, I contacted them because I left my sneakers at the white water rafting facility. The white water rafting facility was about 20-30min from town, and they coordinated with the bus drivers to get them back for me. As I was on a different excursion the next day and unable to go to the rafting facility myself, I was very grateful for their help!